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Added 2 hours ago
BS
Bilingual Customer Service Representative
Bilingual Source
Mississauga, ON
- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
Added 3 hours ago
SE
Customer Service Representative & Office Administrator
SDR Electric, Plumbing & Heating Inc.
ON · North Augusta, ON
- Full-time
SDR Electric, Plumbing & Heating Inc. is hiring a Customer Service Representative & Office Administrator for a hybrid role based in North Augusta, Ontario, paying $20–$26 per hour based on…
Added 5 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
The Senior Payroll Specialist helps support our payroll function for our growing client base. This position will be responsible for all payroll-related processing activities
Added 7 hours ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…
Added 10 hours ago
M
Bilingual Associate, New Business – Individual
Manulife
Waterloo, ON
- Full-time
Document Processing: Print, bind and assemble contracts, review and index all documents received from advisors and clients.
Added 10 hours ago
M
Quality Engineer Lead
Manulife
Waterloo, ON
- Full-time
Added 10 hours ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…
Added 12 hours ago
Financial Service Representative
Money Mart
Kelowna, BC
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 12 hours ago
W
Product Support Representative - On/Off Highway Engine & Transmission
Wajax
Saskatoon, SK
- Full-time
Prospect and develop new customer opportunities within the defined On/Off Highway Engine and Transmission territory through the execution of a strategic prospecting plan. Develop in-depth…
Added 12 hours ago
RS
Operations Management Trainee
Ryder System, Inc.
Kitchener, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 12 hours ago
K
Customer Service Representative
Komatsu
Sudbury, ON · Lively, ON
- Full-time
Customer Service Representative 10/30/26 Lively, Ontario, CAN, P3Y 1L6 37238 Onsite Position
Added 13 hours ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 13 hours ago
M
Cybersecurity Architect
Manulife
Toronto, ON
- Full-time
Added 13 hours ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 14 hours ago
TU
Administrative Coordinator
The University of British Columbia
Williams Lake, BC
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…transactions, records management, communications, scheduling, and customer service activities that enable the research station to meet its teaching, research, extension, and community…
Added 14 hours ago
C
Financial Services Representative
CIBC
High River, AB
- Full-time
Role Description The Financial Services Representative is a full-time, on-site role based in High River, AB. In this position, the representative supports clients by identifying their…
Added 14 hours ago
ST
Inside Sales Representative (PLT)
Scotia Tire & Alignment Services Limited
Mississauga, ON
- Full-time
…network, is seeking a motivated, sales-driven Inside Sales Representative – Passenger & Light Truck (PLT) to join our team in…
Added 16 hours ago
IE
Customer Service Representative
Inspire Evolution
AB · Edmonton, AB
- Full-time
Role Description This full-time, on-site Customer Service Representative role is based in Edmonton, AB. The Customer Service Representative will respond to inquiries from nonprofit partners…
Added 17 hours ago
A
Client Service Representative - Calgary North Hill
ATB
Calgary, AB
- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 17 hours ago
Client Service Representative - Calgary Chinook Centre (Part Time, 21.75 hrs/wk)
ATB
Calgary, AB
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 17 hours ago
UO
Administrative Coordinator
University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…transactions, records management, communications, scheduling, and customer service activities that enable the research station to meet its teaching, research, extension, and community…
Added 19 hours ago
AF
Client Service Representative - Calgary Chinook Centre (Part Time, 21.75 hrs/wk)
ATB Financial
Calgary, AB
- Part-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 19 hours ago
W
Representative - Inside Sales/Représentant(e) – Ventes internes
Wesco
Quebec, QC
- Full-time
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders,…
Added 19 hours ago
SA
Customer Care Representative - 3-Month Contract | 9:00 AM-5:00 PM
Sonova AG
Maple Ridge, BC
- $22 to $23 CAD / hour
Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare…
Added 19 hours ago
AW
Customer Service Representative (CSR)
All Weather At Home
Edmonton, AB
- Full-time
We’re currently hiring for a Customer Service Representative (CSR) for a 1 year maternity leave contract in our Edmonton Installation Services department. In this role, you’ll support…

Manulife

Director, Information Risk Management Strategy and Insights

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada

$113,260.00 CAD - $210,340.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $113,260.00 CAD - $210,340.00 CAD
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Senior Director, IRM Strategy and Insights is responsible for a broad mandate supporting the Global Leader of IRM Strategy, Planning and Insights and the Chief Information Risk Officer in the Global Information Risk Management organization. Responsibilities for this role are global in scope and will provide exposure to senior leadership across all lines of defense within Manulife.

Primary Responsibilities:

Senior Management and Board of Directors Reporting. Support IRM senior leadership in evolving reporting capabilities. Execute and deliver on plans for quarterly and annual reporting to Senior Management and Board of Directors, including collaboration with senior leadership across all lines of defense.
IRM Strategy, Planning and Governance Initiatives. Support IRM senior leadership in building roadmaps and implement processes, tooling, and reporting to deliver on IRM’s multi-year strategy, ensuring alignment with corporate and business objectives and focus on talent development and employee engagement across IRM.
Other Operational Support Initiatives. Lead and execute on new, evolving, and complex initiatives with abstract or

Required Qualifications:

Minimum 6-years of experience with progressive leadership in the areas of Information Technology, Risk Management, Audit, or other related areas within a complex, global enterprise.
Strong collaboration, problem solving, and influencing skills in a highly matrixed and dynamic organization.
Strong time management and organizational skills to manage multiple tasks, deadlines, and changing priorities.
Ability to shift from high-level to detailed focus and from strategic thinking to execution in daily operations.
Ability to understand corporate strategic direction and operational challenges.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The role supports senior leadership in evolving reporting capabilities and executing multi-year strategy roadmaps for the Global Information Risk Management organization. It involves collaborating across all lines of defense to deliver quarterly and annual reporting to the Board of Directors and Senior Management.

Requirements

Candidates must have a minimum of 6 years of progressive leadership experience in Information Technology, Risk Management, or Audit within a complex global enterprise. Strong influencing, problem-solving, and organizational skills are required to manage complex initiatives in a matrixed environment.

Skills

Information risk management
Strategic planning
Governance
Reporting
Leadership
Collaboration
Problem solving
Influencing
Time management
Organizational skills
Risk management
Audit
Information technology
Data analysis
Stakeholder management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Information Risk Management
Strategy
Governance
Reporting
Risk Management
Audit
Information Technology
Leadership
Strategic Planning
Data Analytics
Artificial Intelligence
Compliance
Stakeholder Management
Operational Support
Talent Development
Employee Engagement
Financial Services
Matrixed Organization

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