The Director, IT Sourcing leads Manulife's IT sourcing category and a team of professionals supporting multiple business segments and global functions. You will own the multi-year category strategy and oversee end-to-end sourcing and contracting across software, SaaS, cloud and technology services, from intake and strategy through negotiation, award and contract execution. Working closely with Technology leadership, segment stakeholders, Legal, Risk, Finance, Vendor Governance and Information Security, you will manage strategic, top-spend supplier relationships - including Salesforce, Adobe, Workday and ADP - and lead complex, medium- to large-value negotiations and renewals.
As a people leader, you will coach and develop the team, set portfolio priorities and strengthen its ability to deliver commercial value, manage risk and act with integrity. You will lead executive meetings and prepare presentations that support timely, informed decisions while delivering cost reduction, cost avoidance, risk mitigation and improved commercial terms. You will also strengthen governance and drive continuous improvement through benchmarking, analytics, AI-enabled tools and executive-ready insights.
Responsibilities
- Lead, coach and develop the IT sourcing team; manage goals, capacity, work allocation and quality, foster an inclusive culture, and partner with HR on hiring, onboarding and succession planning.
- Own and execute the multi-year IT category strategy across enterprise software, SaaS, cloud and technology and professional services; refresh annually and align spend, demand and licence optimization opportunities with Manulife's Technology roadmap and enterprise priorities.
- Lead complex, high-value sourcing events, negotiations and renewals with strategic IT vendors such as Salesforce and Adobe, using pricing baselines, benchmarking and deal options to guide sourcing approaches, supplier selection and enterprise agreements.
- Manage executive-level strategic supplier relationships with Vendor Governance and Technology partners, establish regular business reviews and proactively plan renewals ahead of key contract expirations.
- Advise senior Technology and business leaders, lead executive meetings and steering committees, and prepare decision materials outlining category strategy, deal status, value, risks and trade-offs to secure timely decisions.
- Oversee end-to-end sourcing and contracting through Ivalua and Sirion, partnering with Legal, Risk, Finance and other SMEs to finalize terms and documentation while meeting architectural, procurement, authority, third-party risk and regulatory requirements and upholding ethical supplier treatment.
- Define, track and report category and team metrics, including savings, cost avoidance, pipeline, cycle time, sourcing outcomes and stakeholder satisfaction; use dashboards, benchmarking and business intelligence to strengthen negotiations and prioritize opportunities.
- Champion AI-enabled procurement and continuous improvement of sourcing processes, playbooks and templates; lead sourcing and negotiation of AI, machine learning and generative AI solutions, including appropriate contract terms and addenda with Legal, Risk and Technology.
Qualifications:
- 10+ years of progressive IT/software sourcing, procurement, vendor management and/or consulting experience, with accountability for complex negotiations and contracting; background in sourcing strategy, management consulting or equivalent internal consulting/PMO work.
- Proven people leadership experience coaching, mentoring and developing sourcing or procurement professionals and managing team performance; ability to execute multi-year category strategies that deliver measurable financial and risk outcomes.
- Strong sourcing experience with strategic enterprise software and SaaS vendors such as Salesforce and Adobe, including enterprise licensing, subscriptions and multi-year agreements; strong commercial, analytical and contract negotiation skills.
- Executive presence and strong written and verbal communication skills, with experience leading executive meetings, influencing senior leaders in matrixed, multi-segment organizations and preparing decision materials; advanced PowerPoint and Excel skills, with Power BI or similar tools an asset.
- Knowledge of intake-to-contract and contract lifecycle management tools such as Ivalua or Sirion; financial services or other regulated-industry experience and familiarity with third-party risk requirements; sound judgment and a strong commitment to integrity and ethical practices.
- Experience sourcing and negotiating AI, machine learning and generative AI software, platforms, data and professional services, and leading AI tooling evaluations, contract addenda workflows and AI-assisted sourcing; a related post-secondary degree or equivalent experience, with SCMP, CPSM or a similar designation an asset.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$125,100.00 CAD - $175,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
