Jobs in Canada

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Added 3 mins ago
D
Senior Advisor, Business strategies
Desjardins
Montreal, QC
- Full-time
…performance; set targets; identify opportunities to improve service delivery; and design and deliver business strategies and solutions aligned with the business architecture of various…
Added 3 mins ago
E
Gestionnaire de programme et des releases / Program & Release Manager
Explorance
Montreal, QC
- Full-time
Added 3 mins ago
AE
Client Development Manager
Apogee Enterprises, Inc.
Montreal, QC · Alumicor - Montreal
- Full-time
· Identify and resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.
Added 3 mins ago
YO
Child Care Centre Supervisor
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
- Full-time
…providing leadership and stability in the development and direct delivery of program, as well as being an energetic, dedicated, and enthusiastic RECE professional able to exercise…
Added 3 mins ago
M
Foreman
Mainroad
Vermilion, AB
- Full-time
…provide clear guidance to field teams, and ensure the effective delivery of our highway maintenance contract. This is a full-time salaried position based in Vermilion, reporting directly to…
Added 3 mins ago
JC
Buyer, Growth Projects
Johnson Controls
Nisku, AB
- Full-time
Monitor supplier performance and proactively address delivery, lead-time, and material availability concerns.
Added 3 mins ago
AG
Account Manager
Ascend Growth Partners
Toronto, ON
- Full-time
You'll lead the coordination and quality of delivery, working with the writers and specialists responsible for creating and executing the work.
Added 3 mins ago
PT
Senior Project Manager
Paladin Technologies
Toronto, ON
- Full-time
The Senior Project Manager is responsible for leading projects from initiation through completion, ensuring successful delivery within scope, schedule, budget, and quality objectives.
Added 3 mins ago
LH
2600003013 - Patient Care Manager 3West & Outpatient Psychiatry
Lakeridge Health
Ajax, ON
- Internship
Must have satisfactory performance record;
Added 3 mins ago
JG
Team Lead, Technical Services
Johnston Group Inc.
Winnipeg, MB
- Full-time
Must have basic knowledge of Project Management processes
Added 18 mins ago
G
Senior Manager, Regulatory Asset Oversight
GSK
Mississauga, ON
- Full-time
The Senior Manager, Regulatory Asset Oversight will partner with the GRL (Global Regulatory Lead) and Regulatory Matrix Teams (RMT) and Early/Medicine Development Teams to provide…
Added 18 mins ago
B&
Project Manager (Minor Works)
Black & McDonald Limited
Vancouver, BC
- Full-time
…compliance with applicable requirements and supports the successful delivery of facility projects. Responsibilities include but are not limited to the…
Added 18 mins ago
I
Director Media, Americas
Incubeta
Remote, Canada
- $226,000 to $268,500 CAD / year
- Full-time
- Remote
As Director Media, Americas, you lead Incubeta’s media function across the US and Mexico markets. You are accountable for the people, the quality and the results of media delivery for our…
Added 18 mins ago
Registered Practical Nurse
County of Wellington
Fergus, ON
Work Hours: Must be available to work one weekend per four-week period, one weekday per week, and one on-call shift every two weeks
Added 18 mins ago
Senior Technical Program Manager, Central
Lyft
Toronto, ON
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 18 mins ago
Chaîne d'approvisionnement SAP / Supply Chain Value Advisor SAP Supply Chain
Syntax
Thornhill, ON
Added 18 mins ago
Principal Specialist BIM
Mott MacDonald
Vancouver, BC
We are looking for a Principal BIM Specialist to lead BIM delivery on our major infrastructure projects and to lead and develop a team of BIM professionals in Canada. You will set the BIM…
Added 18 mins ago
M
RQ11348 - Technology Architect - Senior
Maarut
Toronto, ON
- Contract
directly with the Ceres lead developer and designated technical staff to
Added 18 mins ago
SAP Integration Lead
Aecon
Toronto, ON
The SAP Integration Lead provides technical leadership and end-to-end delivery oversight for enterprise integrations connecting SAP and non-SAP platforms. This hands-on role leads…
Added 18 mins ago
NS
Project Director
Next Step Recruitment
BC · British Columbia, Canada
- $160,000 to $180,000 CAD / year
- Full-time
…through project details, resolve problems and take ownership of delivery when…
Added 18 mins ago
RP
Director, Lab to Market
RRC Polytech
Winnipeg, MB
- $124,693 to $166,917 CAD / year
- Full-time
Red River College Polytechnic is seeking a national Director, Labs4 to lead the transformative national College-University network for entrepreneurship and research commercialization. With…
Added 18 mins ago
ER
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
- Full-time
Lead the identification and execution of portfolio renovation opportunities - including line extensions, functional improvements, cost optimizations and quick-win adjustments - that deliver…
Added 18 mins ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 18 mins ago
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IT Infrastructure Project Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a highly skilled and motivated IT Infrastructure Project Manager in the Montreal area to lead and coordinate the planning, execution, and delivery of complex infrastructure…
Added 18 mins ago
L
Project Manager, Interior Design
Lemay
Montreal, QC
- Full-time
Hybrid work policy requiring a minimum of two (2) days per week in the office

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada