Jobs in Canada

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Added 9 mins ago
I
Director Media, Americas
Incubeta
Remote, Canada
- $226,000 to $268,500 CAD / year
- Full-time
- Remote
As Director Media, Americas, you lead Incubeta’s media function across the US and Mexico markets. You are accountable for the people, the quality and the results of media delivery for our…
Added 9 mins ago
E
FP&A Analyst
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Financial Planning & Analysis (FP&A) Analyst reports to the Director of FP&A and works closely with the members of the finance team as well as functions across the organization.…
Added 9 mins ago
AT
Manager, Group Revenue Management
Air Transat
Montreal, QC
- Full-time
In collaboration with the Director, Revenue Management Planning, the Manager, Group Revenue Management is responsible for the revenue performance of the group segment. They lead the…
Added 9 mins ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 9 mins ago
AI
Account Manager
Axe Inc
Toronto, ON
- $80,000 to $85,000 CAD / year
- Full-time
Candidates should be located in Toronto or the Greater Toronto Area and able to work from the office at least two days per week
Added 9 mins ago
FG
Project Manager
Flynn Group of Companies
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
-Must have strong understanding of blueprints/specifications/contracts
Added 24 mins ago
H
SEO Content Writer
HighlightTA
Remote, Canada
- $50,000 to $60,000 CAD / year
- Full-time
- Remote
Monitors and responds to routine social media comments, directing product, service, and sales inquiries to the Client Success team. Escalates complaints and negative feedback to the…
Added 24 mins ago
H
Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
…renewal and abandoned cart flows, to program designs set by the Director of…
Added 24 mins ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Reporting to the Senior Director of Product Marketing for Experience, you’ll collaborate closely with Digital Fax Product Management, Sales, Sales Enablement, Analyst Relations, Demand…
Added 39 mins ago
IC
Associate Sales Director
ivari Canada
Calgary, AB
- Full-time
As an Associate Sales Director supporting Calgary you will work closely with other sales team members to develop and maintain advisor relationships.
Added 39 mins ago
AE
Senior Manager, Global Communications - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
You have experience working and leading people and projects in a multi-cultural and multi-function (product, sales, and marketing) environment
Added 39 mins ago
FH
Conseiller(ère) en recrutement / Recruitment Consultant
Fuze HR Solutions
Montreal, QC
- Full-time
Il s’agit d’un poste hybride (3 jours au bureau, 2 jours à distance), basé à notre bureau de Montréal ou Laval · This is a hybrid position (3 days in office, 2 days remote); it will be based at our Montreal or Laval offi
Added 54 mins ago
A
Senior Manager, Global Communications - Temporary
ARC'TERYX
North Vancouver, BC
- Full-time
You have experience working and leading people and projects in a multi-cultural and multi-function (product, sales, and marketing) environment
Added 54 mins ago
M
Director, Inside Sales
Manulife
Vancouver, BC
- Full-time
As Director, Inside Sales, Guaranteed Wealth Solutions, Western Canada, you will report to the National Vice President, Head of GWS Sales and lead approximately half of our national Inside…
Added 54 mins ago
M
Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance…
Added 1 hour ago
AB
Director, Group Retirement
AGA Benefit Solutions
Quebec, QC
- $85,000 to $106,000 CAD / year
- Full-time
Actively participate in sales and SWAT meetings;
Added 1 hour ago
AB
Director, Group Retirement
AGA Benefit Solutions
Montreal, QC
- $85,000 to $106,000 CAD / year
- Full-time
Actively participate in sales and SWAT meetings;
Added 1 hour ago
TS
Senior Key Account Manager
The Staffing Alternative
Toronto, ON · Etobicoke, ON
- Full-time
…understanding of account performance. Working closely with Sales leadership and cross-functional partners, this individual anticipates customer needs, resolves complex issues and develops…
Added 1 hour ago
RU
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM US LLP
Toronto, ON
- Full-time
RSM is seeking a Strategic Business Alliances Business Development Director to join our Enterprise Sales team in Canada. This role is responsible for sales and revenue growth through the…
Added 1 hour ago
Director, Global GTM Operations
Ezra
Toronto, ON
Location: Toronto, Canada – Hybrid, 3 days per week
Added 1 hour ago
RB
Director, Treasury Solutions – Capital Markets
Royal Bank of Canada
Calgary, AB
- Full-time
Works proactively with Managing Director, regional/specialized team and RBC business partners to develop and execute national and industry sales and marketing plans that grow revenue…
Added 1 hour ago
K
Senior Director, Enterprise Platforms
Klick
Toronto, ON
- Full-time
The Senior Director, Enterprise Platforms leads enterprise architecture, client solutioning, and pre-sales strategy for pharmaceutical and life sciences organizations. This role bridges…
Added 1 hour ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- Full-time
Under the guidance of the Director of Engineering, the Project Engineer is responsible for technical leadership, coordination, process governance and design, client relationships and…
Added 1 hour ago
Director, Revenue & Growth
Right Time Group of Companies
ON
Reporting to the VP, Sales & Commercial Effectiveness, the Director, Pricing and Procurement will lead the development and execution of enterprise-wide pricing and procurement strategies…
Added 1 hour ago
Director of Sales & Marketing
Coast Hotels
Nanaimo, BC
The Director of Sales will develop and manage the execution of the sales strategy at the Coast Bastion Hotel, ensuring alignment with Coast Hotels' Sales & Marketing strategy. This position…

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada