Jobs in Canada

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Added 8 mins ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
There’s never been a better time to be working with LNG Canada.
Added 23 mins ago
Infrastructure & Cloud Analyst
Trans Mountain
Calgary, AB
Must have a valid Class 5 driver’s license
Added 38 mins ago
RB
Director, Newcomer Channel Strategy & Operations
Royal Bank of Canada
Toronto, ON
- Full-time
Identify capabilities required to increase digital self-service while preserving high-value human advice
Added 38 mins ago
HG
H&M Sales Advisor
H&M Group
Cookstown, ON · Innisfil, Ontario
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 53 mins ago
DA
Automotive Service Advisor
Dueck Auto Group
Richmond, BC
- Full-time
The Service Advisor follows the general procedure below for each customer, requiring continuous vehicle progress tracking and advanced time management skills.
Added 53 mins ago
PC
Planning & Development Advisor
Parkland County
AB · Parkland County, AB
- Full-time
…& Development Advisory Services, the Planning & Development Advisor is responsible for providing exceptional service delivery through regular interaction with the County’s customer base.…
Added 1 hour ago
ScotiaMcLeod Administrative Associate - Halifax
Scotiabank
Halifax, NS
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 1 hour ago
M
Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business…
Added 1 hour ago
IT
Sales Advisor
IRIS The Visual Group
Langley (District), BC · Langley, BC
- $19 to $21 CAD / hour
- Part-time
IRIS, The Visual Group is looking for a sales advisor in Langley, BC
Added 1 hour ago
H
H&M Sales Advisor
H&M
Innisfil, ON
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 1 hour ago
RB
Branch Operations Assistant
Royal Bank of Canada
Niagara Falls, ON
- Full-time
…Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
· Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 2 hours ago
PC
Planning & Development Advisor
Parkland County
AB
- Full-time
Job Posting: #26-89 Status: Permanent, Full-time
Added 2 hours ago
R
Banking Advisor
RBC
Regina, SK
- Full-time
· Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 2 hours ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Is a trusted advisor and leader to senior management both within and outside of the business unit, focused on initiatives facing senior stakeholders with a major impact
Added 2 hours ago
TC
Accounts Manager
Toromont Cat
Charlottetown, PE
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.
Added 3 hours ago
OA
Audi Brand Specialist / Product Advisor - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
Comprehensive extended health and dental plan (applicable for full-time positions only)
Added 3 hours ago
Senior Contracts Advisor, Construction, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Senior Contracts Advisor, Construction, Pacific Link. In this position, you will provide commercial, contracting, and procurement technical…
Added 3 hours ago
Communications Advisor, Projects
Government of Alberta
Alberta
Communications and Public Engagement (CPE) is the Government of Alberta’s full-service communications, public relations and marketing department.
Added 3 hours ago
C
Workplace Health and Well-being Advisor
CBC/Radio-Canada
Toronto, ON
- Full-time
Workplace Health and Well-being Advisor (PB7)
Added 3 hours ago
TA
Automotive Service Advisor
Trotman Auto Group
Abbotsford, BC
- Full-time
Whether you're an experienced Service Advisor or looking to advance your career in automotive service, you'll have the support, training, and opportunities to grow your skills and earning…
Added 3 hours ago
KA
Parts Advisor
Kaizen Automotive Group
Calgary, AB
- Full-time
We have an opening for a full-time Front Counter Parts Advisor. As the face of the Parts Department, you will be responsible for helping customers, internal and external, in person, over…
Added 3 hours ago
R
Director, Newcomer Channel Strategy & Operations
RBC
Toronto, ON
- Full-time
Identify capabilities required to increase digital self-service while preserving high-value human advice
Added 3 hours ago
VE
Account Manager - Chemical Water Treatment Solutions
Veolia Environnement SA
Toronto, ON
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 3 hours ago
D
Personal Finance Advisor
Desjardins
Senneterre, QC
- Full-time
The work mode arrangement for the position is full-time on site.

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada