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Added 5 mins ago
Manager, Cyclical Transactions
University Pension Plan
Toronto, ON
Minimum of 5 years of progressive experience with defined benefit plan administration required – experience must be hands on across multiple facets of pension operations
Added 5 mins ago
Associate Director, Pension Planning and Performance Reporting (15-Month Contract)
University Pension Plan
Toronto, ON
…across Growth and Enabling Services, Experience and Specialized Operations. This role also compiles Pension Services data for benchmarking studies and surveys in which UPP…
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Maintenance Technician
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Campbell River, BC
- Full-time
Detect faulty operations, defective materials, and report deficiencies in the building to the supervisor.
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(CAN) Inbound Compliance Associate (Full Time, 11PM - 7:30AM - Monday to Friday)
Walmart
AB
- Full-time
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Engineer - Facilities & Equipment
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Toronto, ON · CA - Ontario - Toronto
- Full-time
The successful candidate will work closely with Operations, Quality, and Manufacturing teams to support daily production activities, maintain facility infrastructure, and ensure equipment…
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Material Handler I
Siemens Healthineers
Ottawa, ON · YOW B
- Full-time
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(CAN) Shunt Driver (Sunday - Tuesday 10:00 pm to 8:30 am) 6 Months Contract
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Surrey, BC
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Seasonal Customer Experience Representative
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New Minas, NS
- $17 to $17.5 CAD / hour
- Part-time
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Manager, Partnerships & Corporate Accounts (GTA)
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Proactively identify and approach decision-makers, including HR Directors, Health & Safety Managers, College Deans, Operations Leads, and Non-Profit Executive Directors.
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Agent(e) junior en commerce international / Junior International Trade Clerk
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Appuyer la gestion des opérations de commerce international.
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People and Culture Manager
ML6 Search + Talent Advisory
Arnprior, ON
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They are seeking a proactive and highly organized People and Culture Manager to take ownership of day-to-day people operations, employee engagement, and workplace culture. This is an…
Added 21 mins ago
SE
Shop Hand
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Grande Prairie, AB
- Full-time
…stocked and maintained to allow efficient day to day maintenance operations. Activities include general housekeeping tasks within the yard and shop, maintaining and servicing facility…
Added 21 mins ago
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Shift Supervisor
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Vancouver, BC
- Part-time
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Added 22 mins ago
CI
Exec. Coordinator, Office of the President
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Cambridge, ON
- $72,000 to $84,000 CAD / year
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Project Manager (Minor Works)
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Vancouver, BC
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Submit estimates to the Facilities Management & Operations (FMO) Manager for review and approval.
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LOCAL Laborer
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Sudbury, ON
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Class G Driver's License required; · Flexibility to work day or night shift as required;
Added 36 mins ago
Manager, Compensation Governance and Compliance - Global HR
Scotiabank
Toronto, ON
Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring…
Added 36 mins ago
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Senior Safety Officer
Metrolinx
Canada
- Full-time
Knowledge of transit operations, property management, and facility operations to contribute to the identification and mitigation of potential safety risks and disruptions to operations.
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Part-Time General Labourer, Warehouse
CONA Services
Barrie, ON
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Part-Time General Labourer, Warehouse
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3PL Operations Supervisor
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Utilize the WMS, ERP, and tracking tools to ensure the accuracy of transactions and visibility of operations.
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Director, Lab to Market
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- $124,693 to $166,917 CAD / year
- Full-time
The Director, Labs4 is responsible for overseeing a national team of regionally distributed program managers, an operations and administration team, the National program’s key metrics and…
Added 36 mins ago
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Administrative Assistant
Detroit Axle
Mississauga, ON
- Full-time
…Assistant to support daily human resources and administrative operations at our Mississauga…
Added 36 mins ago
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partenaire d’affaires en ressources humaines (HRBP) bilingue
Adecco
Longueuil, QC
- $90,000 to $100,000 CAD / year
- Full-time
Based in Saint-Hubert, Greater Montreal, this position supports a manufacturing facility of approximately 65 employees across Operations, Research & Development, Quality, and Warehousing.
Added 36 mins ago
PG
Manager - Risk, Compliance & Internal Audit
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Toronto, ON
- Full-time
…throughout the world. We work with our companies to improve operations, grow through organic initiatives, and acquire businesses that can strengthen market positioning. Perseus is a…

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada