Jobs in Canada

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Added 2 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 3 hours ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Make an impact with our Valuations team as a Senior Manager. This diverse team of professionals works with clients on a wide range of business disputes and irregularities and applies…
Added 4 hours ago
PD
H8 - Registered Clinical Counsellor - (Full Time)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
Reports to: Senior Manager, Mental Health and Substance Use
Added 5 hours ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 5 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
The successful candidate will serve as a trusted advisor to senior stakeholders, guiding the project through planning, design, procurement, construction, commissioning, and operational…
Added 5 hours ago
D
Wealth Management Senior Advisor
Desjardins
Thetford Mines, QC · Sainte-Marie, QC · Saint-Georges, QC · Service Signature Beauce-Appalaches-Etchemins
- Full-time
As a Senior wealth management advisor, you help serve, solicit and develop and maintain business relationships with mass-affluent Signature Service members and clients. You advise and…
Added 5 hours ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 5 hours ago
A
Director, Enterprise Solutions - Google Cloud
APPLY
Toronto, ON
- Full-time
Act as a trusted technology advisor to client executives and senior stakeholders
Added 6 hours ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB · Halifax, NS
- Full-time
…practice and develop the technical staff who execute it. As a key senior resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic…
Added 6 hours ago
D
Senior Advisor, Personal
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a senior personal advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You provide service tailored to client needs…
Added 6 hours ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
Added 6 hours ago
AC
Vice President of Marketing And Business Development
Agentis Capital
Vancouver, BC
- Full-time
Flexibility in how you work: join full-time, or on a fractional basis of approximately three days per week, with competitive compensation either way
Added 7 hours ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
Serve, when appropriate, as Project Director, Project Manager, senior technical advisor or client executive.
Added 7 hours ago
RB
Director, Newcomer Channel Strategy & Operations
Royal Bank of Canada
Toronto, ON
- Full-time
Exceptional stakeholder management and influencing skills across senior leadership teams.
Added 7 hours ago
Senior Manager, HR Business Partner (HR portfolio)
Scotiabank
Toronto, ON
Business Acumen & Influence: Serve as a trusted advisor to senior leadership, providing expert insights on HR best practices and industry trends. Leverage internal and external networks to…
Added 7 hours ago
Senior Manager, Global Compliance Quality Assurance
Scotiabank
Toronto, ON
…and communicate practical recommendations and implications to senior management and governance…
Added 7 hours ago
C
Applications Development Technology Senior Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 7 hours ago
M
Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance…
Added 8 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
The successful candidate will serve as a trusted advisor to senior stakeholders, guiding the project through planning, design, procurement, construction, commissioning, and operational…
Added 8 hours ago
AC
Senior Manager, Cross Border Individual Tax Planning
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Cross Border Individual Tax team as a Senior Manager · Lead multiple client facing teams responsible for cross-border income tax and estate planning engagements for U.S
Added 9 hours ago
P
Canada Chief Compliance Officer & MLRO
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
- Full-time
…significant time influencing executive decisions. This role serves as advisor and counsel on regulatory matters, leading resolution of highly complex situations and developing strategies…
Added 9 hours ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Is a trusted advisor and leader to senior management both within and outside of the business unit, focused on initiatives facing senior stakeholders with a major impact
Added 9 hours ago
UKG Pro WFM Solution Leader- Senior Manager
EY
Toronto, ON
To qualify for the role, you must have:
Added 9 hours ago
AC
Senior Manager, International Corporate Tax
ACCA Careers
Abbotsford, BC
- Full-time
Working knowledge of transfer pricing tax concepts and tax efficiencies of cross-border flows
Added 10 hours ago
Senior Financial Advisor - Dixie & Eglinton, Mississauga, Ontario
Scotiabank
Mississauga, ON
…through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital…

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada