Jobs in Canada

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Added 12 mins ago
Stations - Electric System Operator
PUC People & Culture Team
Sault Ste. Marie, ON
A shift work rotation may be implemented at a future date · Must hold or have the ability to acquire the MEA Electric Operator Certification
Added 12 mins ago
Compliance Officer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 12 mins ago
Cook-GCT
Great Canadian Entertainment
Toronto, ON
…fast-paced environment. Above all else, this position must lead by example to create Great Experiences and Memories for all guests and…
Added 12 mins ago
Structural Design Engineer
Westerkirk
Mississauga, ON · Victoria, BC · Calgary, AB
Lead the development of detailed 3D models and 2D drawings of aircraft structural components and assemblies using CATIA V5.
Added 12 mins ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
…include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 12 mins ago
UO
Research Associate
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- Full-time
The Research Associate will co-lead the day-to-day operation of Professor William L. Hughes’s laboratory in the School of Engineering at UBC Okanagan. Professor Hughes is a Tier 1 Canada…
Added 12 mins ago
Developer, Power Platform
Inter Pipeline Ltd.
Calgary, AB
…concept through development, implementation, and ongoing support. Technology continues to evolve quickly, and we are looking for someone who is passionate about learning and actively stays…
Added 12 mins ago
M
IT Infrastructure Project Manager
McKesson
Mississauga, ON
- Full-time
We are seeking an IT Infrastructure Project Manager to lead and deliver technology-driven initiatives within McKesson’s healthcare ecosystem. In this role, you will manage multiple…
Added 12 mins ago
K
Senior Tax Manager
KPMG
Hamilton, ON
- Full-time
…privately owned businesses and their owners. In this role, you will lead client engagements, develop and execute tax-planning strategies, and provide guidance on complex tax matters,…
Added 12 mins ago
AG
Marketing Science Lead
Adelphi Group
Toronto, ON
- Full-time
As the Marketing Science Lead, you will champion data science and measurement practices with everyone: across multidisciplinary agency teams, client teams, and anyone else you come across…
Added 12 mins ago
Senior Full Stack Developer (Hybrid | Downtown Toronto)
Radiology Partners
Toronto, ON
Mosaic Clinical Technologies (Canada), Inc.™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about…
Added 12 mins ago
M
Marketing Automation & Analytics
Morningstar
Toronto, ON
- Full-time
This role is based in New York and requires at least four days per week in the office
Added 12 mins ago
D
Team Lead, Market, Rate and Liquidity Risk Modeling
Desjardins
Montreal, QC
- Full-time
…Division as well as the Market Risk and Analytics Division. You lead a team of professionals specializing in quantitative modelling applied to financial risk management. You play a key role…
Added 12 mins ago
C
Salesforce Technical Architect
Cognizant
Toronto, ON
- Full-time
Lead end-to-end Salesforce architecture across the Salesforce Platform, Service Cloud, Financial Services Cloud (FSC), and industry clouds - including mapping out-of-the-box solutions to…
Added 12 mins ago
NN
Human Resources Administrator - HRIS & Process Improvement
Near North District School Board
North Bay, ON
- Internship
…streamlining processes, and ensuring high data quality. You will lead the optimization of our HR systems and workflows, strengthen HR data integrity, and support the Board’s HR…
Added 12 mins ago
S
Business Development Representative
SiftMed
St. John's, NL
- Full-time
As a group of passionate technology developers, successful entrepreneurs, and industry experts, SiftMed is scaling quickly. We build AI-powered software that organizes, categorizes, and…
Added 12 mins ago
TT
Hardware Design Engineer (Sustaining Engineering)
Teledyne Technologies Incorporated
Waterloo, ON
- Full-time
As part of our continuing growth in this high technology market, Teledyne Digital Imaging is recruiting for a Hardware Design Engineer (Sustaining Engineering) in Waterloo.
Added 12 mins ago
S+
Mechanical BIM Leader
Smith + Andersen
Vancouver, BC
- Full-time
Lead and mentor the mechanical, electrical or information technology BIM team, including BIM technicians, coordinators, modelers, and drafters.
Added 12 mins ago
Y
Oracle PeopleSoft Financials Lead Consultant
Yochana
Mississauga, ON
- Contract
Role: Oracle PeopleSoft Financials Lead Consultant
Added 12 mins ago
BP
Maintenance Mechanic L2 (Millwright)
Bora Pharmaceuticals
Mississauga, ON
- $68,000 to $100,000 CAD / year
- Contract
Must have working knowledge of pneumatics, electro-pneumatics and hydraulics and be capable in solving corresponding problems of these systems · Must have machine shop skills including the ability to fabricate fairly complex replacement parts as required using plastic and metal stock
Added 12 mins ago
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Social Media Manager
Dexian
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Location: Toronto, ON - Downtown (Hybrid – 2/3 days in office)
Added 12 mins ago
AT
Site Superintendent - Retail Construction only
AY Talent
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead, coordinate and supervise all on-site construction activities, including all employees and subcontractors, from site setup through project completion and client handover.
Added 27 mins ago
Senior Manager, HR Business Partner (HR portfolio)
Scotiabank
Toronto, ON
Change Management & Workforce Planning: Lead organizational change efforts to build an adaptable workforce, anticipate future talent needs, and ensure the organization has the right skills…
Added 27 mins ago
Senior Manager, Global Compliance Quality Assurance
Scotiabank
Toronto, ON
Lead the planning, execution, and reporting of risk-based Quality Assurance reviews including scope, evaluation criteria, testing procedures, timelines, resources, and clear, evidence-based…
Added 27 mins ago
ST
Senior Full Stack Developer
Searidge Technologies
Ottawa, ON
- Full-time
Role Profile Title: Senior Full Stack Developer Location: Ottawa Industry: Technology | Aviation Employment Type: Full-time, Permanent Reporting To: Technology Development Manager Role…

Manulife

Director, Mass Markets

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$136,290.00 CAD - $186,290.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $136,290.00 CAD - $186,290.00 CAD
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. This role brings together business strategy, advisor experience, digital enablement and operational expertise to create a coordinated, scalable experience for low-touch and no-touch business from case submission through inforce servicing. Working across Sales, Delivery, Relationship Management, Operations, Product, Digital, Technology, Risk, Compliance and the Contact Centre, the Director will build alignment on service pathways, accountabilities, hand-offs and measures of success. This is an opportunity to shape a high-impact transformation, influence enterprise partners and deliver practical recommendations that improve advisor experience, enable growth and reduce avoidable demand.

Position Responsibilities:

Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Create an integrated target operating model across the advisor journey, with clear service standards, channel strategies, ownership, hand-offs, escalation paths and success measures.
Use advisor feedback, demand patterns, service data and operational insights to identify gaps, simplify processes, improve first-contact resolution and develop decision-ready recommendations and business cases.
Advance digital-first support through self-service, automation, proactive communications and intelligent routing, while preserving human support when value, complexity or risk warrants intervention.
Influence cross-functional partners and senior leaders to align priorities, establish governance, manage risk and transition approved model components to the functions best positioned to own and sustain them.
Establish governance, performance measures and escalation frameworks that support operational readiness, manage risk and ensure the future-state model delivers measurable business and advisor outcomes.

Required Qualifications:

10 years of relevant, progressively senior experience in financial services, insurance, wealth, operations, distribution support, relationship management or a related field.
Proven experience leading complex, cross-functional service model design, operating model development or transformation initiatives in a customer-centric environment.
Strong knowledge of Insurance and Guaranteed Wealth products, distribution models, advisor servicing ecosystems and operational processes.
Demonstrated ability to use data and operational insights, influence without authority, build stakeholder alignment and translate strategy into actionable roadmaps, recommendations and measurable outcomes.

Preferred Qualifications:

Post-secondary degree in business or a related discipline, or equivalent relevant experience; an advanced degree is an asset.
Experience developing future-state strategies and transitioning approved designs to accountable business owners.
Strong understanding of independent advisors, national accounts and distribution back-office partners.
Experience leading digital adoption, continuous improvement, automation or organizational change.
Excellent executive communication, negotiation and relationship-building skills, with sound judgment in managing ambiguity, competing priorities and high-impact issues.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Base salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Director will design the national strategy and future-state service model for mass market advisor support across Insurance and Guaranteed Wealth. They will lead cross-functional initiatives to create a coordinated, scalable experience while driving digital-first support and operational efficiency.

Requirements

Candidates must have at least 10 years of progressively senior experience in financial services, insurance, or operations. Proven expertise in leading complex, cross-functional service model transformations and the ability to influence senior stakeholders are essential.

Skills

Business strategy
Service model design
Operational expertise
Digital enablement
Advisor experience
Cross-functional leadership
Change management
Process improvement
Data analysis
Stakeholder management
Governance
Risk management
Automation
Strategic planning
Financial services
Distribution support

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Mass Markets
Insurance
Guaranteed Wealth
Advisor Support
Target Operating Model
Digital Transformation
Automation
Operational Insights
Governance
Risk Management
Compliance
Relationship Management
Distribution Models
Continuous Improvement
Strategic Roadmap
Financial Services
Executive Communication
Stakeholder Alignment
Service Pathways
Business Case Development

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Work requirements

Jobs in Canada