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Added 2 hours ago
AA
Store Manager CAN6436
Advance Auto Parts
Mississauga, ON
- Full-time
…DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance…
Added 3 hours ago
PR
Client Services Representative
Purves Redmond Limited
Toronto, ON
- Full-time
…solutions to clients across diverse industries. Our continued success is rooted in our commitment to integrity, collaboration, and service…
Added 3 hours ago
C
Customer Service / Technical Support Rep (On-Site)
Concentrix
Dartmouth, NS
- Full-time
As a Customer Service / Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and…
Added 4 hours ago
G
WPG - Customer Service Representative
Gardewine
Winnipeg, MB
- Temporary
We are currently seeking a Customer Service Representative (CSR) - Term to join our team in Winnipeg, MB.
Added 4 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Courtenay, BC
- $19 to $25 CAD / hour
- Full-time
Provide exceptional customer service experience
Added 4 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Varennes, QC
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 4 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Yorkton, SK
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 4 hours ago
GT
Cashier (Temporary)
Giant Tiger
Thunder Bay, ON
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 4 hours ago
O
NA Sales Representative, Applications - Opower
Oracle
Canada
- Full-time
…utility experts, behavioral scientists, product leaders, and customer success professionals who are passionate about transforming how utilities engage their…
Added 4 hours ago
FR
Security Concierge
FirstService Residential Canada
Vaughan, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 4 hours ago
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Security Concirge
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 5 hours ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 5 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 5 hours ago
P&
Internship - Winter 2027 - Engineering student
Pratt & Whitney
Mississauga, ON
- Full-time
…Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect…
Added 5 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 5 hours ago
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Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 5 hours ago
RS
Rental Account Manager
Ryder Supply Chain Solutions
Concord, ON
- Full-time
…outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development Manager roles in our Lease…
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Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
Contributes to Tangerine’s overall success and growth of Tangerine Wealth by building trusted relationships with new and existing clients. Models an entrepreneurial mindset and ensures…
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RS
Material Handler - 5x8 Shift-8
Ryder System, Inc.
Sherwood Park, AB
- Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 5 hours ago
RS
Forklift operator - Days
Ryder System, Inc.
Caledon, ON
- Full-time
Your Voice. Your Success. The Future We Build Together.
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RS
Material Handler - Afternoon Shift-9
Ryder System, Inc.
Sherwood Park, AB
- Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 5 hours ago
RS
Material Handler - 5x8 Shift-4
Ryder System, Inc.
Sherwood Park, AB
- Full-time
Recognize and correct potential process errors before actions adversely affect the customer. Recognize damaged product at any point in the warehousing process and take appropriate action…
Added 5 hours ago
AA
Customer Service Representative (South Barrie)
Assured Automotive
Barrie, ON
- Full-time
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers…
Added 5 hours ago
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Grocery - Clerk All Purpose Grid B SW
Safeway Canada
Langley (District), BC · Langley, BC
- Full-time
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 5 hours ago
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Yard Driver - Day Shift Sunday - Wednesday
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…compliance with safety & DOT Regulations, continuous training and customer service. Incumbent must be at least 21 years of…

Manulife

Director People Experience Strategy

Toronto, ON, Canada
Waterloo, ON, Canada

$125,100.00 CAD - $175,100.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $125,100.00 CAD - $175,100.00 CAD
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 10+ years of progressive experience in employee experience, talent management, organizational effectiveness, HR strategy, transformation, or related fields.
Posting language: English
Posted: Oct 26, 2026

Original job description

Overview

We are evolving Talent into an integrated, enterprise-wide system that enables Manulife's strategy by shaping the workforce, performance, and leadership capabilities required to win today and in the future. Within this model, People Experience is about creating the conditions for our talent to feel connected and thrive day to day through practical solutions and clear talent priorities.

The Director, People Experience Strategy helps bring the People Experience strategy to life by leading strategic initiatives across Performance, Recognition, Sustainable Performance, and Organizational Sensing & Insights. Working across Talent, HR, and the business, the role identifies opportunities, shapes solutions, and drives improvements that strengthen employee experience and business performance.

To lead this work, we are seeing a strategic leader who connects People Experience priorities and translates them into solutions that improve employee and leader experiences while supporting business outcomes.

What You Will Lead

Strategic People Experience initiatives across Performance, Recognition, Sustainable Performance, and our organizational listening and actions
Experience design and activation approaches that support the adoption of Talent priorities.
Organizational sensing and insight activities that translate employee feedback into action.
Leader resources, tools, and practices that strengthen employee and leader experiences.
Cross-functional partnerships and measurement approaches that drive continuous improvement.

Responsibilities

Lead strategic People Experience initiatives from design through implementation and continuous improvement.
Partner with business leaders, People Partners, and Talent teams to identify opportunities and improve employee experiences.
Translate Talent priorities into solutions, resources, and approaches that support leaders and employees.
Use employee feedback, organizational insights, and business priorities to shape recommendations and improvements.
Build alignment across stakeholders and functions to advance shared priorities and outcomes.
Monitor progress, risks, and results, providing recommendations to support decision-making.
Present insights, recommendations, and outcomes to senior leaders and stakeholders.
Lead and develop team members while fostering collaboration, innovation, and continuous improvement.

What Success Looks Like

People Experience priorities are translated into solutions that deliver measurable impact.
Leaders and People Partners have the resources and support needed to apply Talent priorities effectively.
Organizational sensing and insights lead to informed decisions and visible improvements.
Performance, recognition, and sustainable performance experiences feel connected and relevant to everyday work.
Stakeholders view People Experience as a trusted partner that helps advance enterprise priorities.
Employees experience Talent practices as simple, connected, and easy to navigate.

Qualifications

10+ years of progressive experience in employee experience, talent management, organizational effectiveness, HR strategy, transformation, or related fields.
Proven experience leading complex, cross-functional initiatives in a large, matrixed global organization.
Strong systems thinking and ability to translate complex strategies into practical solutions.
Experience using qualitative and quantitative insights to inform decisions and drive improvement.
Strong stakeholder management skills and ability to influence without direct authority.
Exceptional communication, facilitation, and storytelling capabilities.
Demonstrated experience leading and developing high-performing teams.
Bachelor's degree required; advanced degree in HR, Organizational Development, Business, Behavioural Science, Design, or a related discipline preferred.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Director of People Experience Strategy leads strategic initiatives across performance, recognition, and organizational sensing to improve employee and leader experiences. They partner with business leaders and HR teams to translate talent priorities into actionable solutions that drive business outcomes.

Requirements

Candidates must have 10+ years of progressive experience in HR strategy, talent management, or organizational effectiveness within a large, matrixed organization. A bachelor's degree is required, with a preference for an advanced degree in HR, Organizational Development, or a related discipline.

Skills

Strategic planning
Employee experience design
Talent management
Organizational effectiveness
HR strategy
Change management
Systems thinking
Stakeholder management
Data analysis
Organizational sensing
Communication
Facilitation
Storytelling
Team leadership
Performance management
Cross-functional collaboration

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

People Experience
Talent Strategy
Organizational Sensing
Performance Management
Employee Engagement
HR Transformation
Strategic Initiatives
Matrixed Organization
Systems Thinking
Data-driven Decision Making
Stakeholder Alignment
Leadership Development
Organizational Development
Behavioural Science
Design Thinking
Human Resources
Talent Priorities
Business Performance
Employee Feedback
Change Activation

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