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Manulife

Director, US Reinsurance Operations

Toronto, ON, Canada
Waterloo, ON, Canada

$125,100.00 CAD - $175,100.00 CAD · Full-time

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Job details

Pay: $125,100.00 CAD - $175,100.00 CAD
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The Director, US Reinsurance Operations is accountable for the management of Reinsurance Operations strategy, development and execution of plans to meet the business needs for the increasing growth of reinsurance arrangements. These strategies will enhance process engineering and operational efficiency in order to manage risk and increase the organization’s effectiveness and ensure consistent high quality service delivery, while also delivering increased insight into all aspects of our reinsurance portfolio.

Position Responsibilities:

Strategic Thinking: Participate as part of the Group Reinsurance Management Team responsible for strategic planning and leadership; identify opportunities for the business to further its goals. Contribute to the strategic direction for the business, especially as it relates to Operations. Participate in key decisions on major projects and initiatives with business unit wide impact.
People Leadership: Effectively use strong communication skills to translate Segment business strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Act as business owner/lead product owner for US reinsurance portfolio of work. Set clear objectives for direct reports to attain business goals. Play influential role in leading an operational team in growth and in driving change, while working in a complex and changing environment. Lead and develop a customer centric culture by attracting and developing high performance employees and providing career growth opportunities in the area. Liaise with other Senior Management in John Hancock to align goals with business strategy.
Business Acumen: Proactively establishes and implements quality and productivity initiatives for continuous improvement. Delivers and executes large-scale projects which will transform business processing and Reinsurance Operations within Group Finance and Actuarial. Provide business direction and planning to prioritize the development and maintenance of administration systems and other support technologies. Develop and implement programs and benchmarks to measure quality and productivity within Reinsurance Operation’s processes.
Personal Effectiveness: Demonstrates strong achievement orientation and looks for continuous ways to improve, continually pushing for results, looking for new ways to increase operational effectiveness, value-added insights and motivate surrounding teams. Ability to lead in ambiguous high-pressured environments, providing guidance and showing resilience in the rapid pace of change. Strong and practical risk taker focused on continuous self –development.

Required Qualifications:

Strategic orientation
Ability to interact with numerous other areas and Senior Management on key business issues as well as demonstrate strong management skills in the areas of leadership, staff development, team building and organizational management
Strong presentation facilitation, communication skill
Excellent understanding of the life insurance and reinsurance with the ability to translate external issues and trends to internal business strategy
Operationally focused and results-oriented
Strong change management and communication skills
Strong analytical and problem-solving capability

Preferred Qualifications:

Superior influencing and negotiation skills
Ability to adhere to high ethical standards while maintaining/promoting a positive work environment
Strong process and productivity orientation

When you join our team:

· We’ll empower you to learn and grow the career you want.

· We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

· As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Director is responsible for managing reinsurance operations strategy, development, and execution to support business growth and operational efficiency. They will lead teams, drive large-scale projects, and ensure consistent high-quality service delivery across the reinsurance portfolio.

Requirements

Candidates must possess strong strategic orientation, leadership skills, and an excellent understanding of the life insurance and reinsurance industries. The role requires proven experience in change management, analytical problem-solving, and the ability to interact effectively with senior management.

Skills

Strategic planning
Leadership
Team building
Organizational management
Communication
Presentation facilitation
Life insurance
Reinsurance
Change management
Analytical skills
Problem-solving
Negotiation
Influencing
Process engineering
Operational efficiency
Risk management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off
Holidays
Vacation
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Reinsurance
Operations strategy
Process engineering
Operational efficiency
Risk management
Strategic planning
People leadership
Product owner
Group finance
Actuarial
Change management
Business acumen
Quality initiatives
Productivity benchmarks
Life insurance
Financial services
Data analytics
Artificial intelligence
Stakeholder management
Negotiation
Influencing
Performance management
Customer centric culture
Project management
Administration systems

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