Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 22 hours ago
LH
2600003008 - Facilitator/Coordinator Paramedic Progm
Lakeridge Health
Centre Wellington, ON
- Internship
Must have a satisfactory performance record;
Added 1 day ago
D
Greenhouse Experience Specialist
Deloitte
Vancouver, BC
- Full-time
Collaborate with the Lead Facilitator to support the design and delivery of a Greenhouse session, either in-person at your local Greenhouse, online, and sometimes assisting other markets…
Added 1 day ago
Bilingual Specialist, Employee Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to…
Added 1 day ago
BH
Educational Assistant - Permanent FT - St. Gabriel School (1.0 FTE)
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Internship
Full-Time - 35 Hours Per Week -10 Month Position (1.0 FTE)
Added 1 day ago
Learning Program Coordinator - 12-month contract
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week at the designated office location
Added 1 day ago
Learning Program Coordinator
The Canada Life Assurance Company
Canada
This role follows a hybrid work model, with an in-office presence required three days per week at the designated office location
Added 1 day ago
SC
Service Navigation Coordinator (Full-Time)
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
…individual to assist with serving clients in Toronto area. This full-time position is based out of the Toronto provincial office with travel throughout the community. The current work…
Added 1 day ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
ON · Ontario, Canada
- Full-time
…resulting from injury or illness, improve quality of life, and support patients in returning to meaningful activities. Patient success is optimized through self-motivation, active…
Added 2 days ago
CH
Animal Behaviour and Enrichment Facilitator - Full Time
Calgary Humane Society
Calgary, AB
- Full-time
Animal Behaviour & Enrichment Facilitator - Full Time
Added 2 days ago
TH
Clinical Educator| Full-time| 82 Buttonwood Avenue- Rehabilitation and Complex Continuing Care
Trillium Health Partners
ON · ON, Canada
- Full-time
…resulting from injury or illness, improve quality of life, and support patients in returning to meaningful activities. Patient success is optimized through self-motivation, active…
Added 2 days ago
TH
Nursing Educator Facilitator| Temporary Full-Time| 82 Buttonwood Avenue- Rehab & Complex Continuing Care
Trillium Health Partners
ON · ON, Canada
- Full-time
Status: Temporary Full-time (Until 12 months)
Added 2 days ago
Specialist, Employee Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to…
Added 3 days ago
UC
Accommodation Support Facilitator - Full Time
Upper Canada Child Care
Markham, ON
- Full-time
We are currently recruiting a temporary Accommodation Support Facilitator to join our Team in Markham at the following location(s): San Lorenzo Ruiz CES.
Added 5 days ago
N
Policy Analyst/Writer
NNAPF
Canada
- Full-time
…network of First Nations adult and youth treatment centres. To support the mandate, Thunderbird has two office locations, one based in a First Nations community in southwestern Ontario and…
Added 5 days ago
MT
Bilingual Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Montreal, QC
- Full-time
McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec…
Added 5 days ago
MT
Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Toronto, ON
- Full-time
McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec…
Added 5 days ago
ST
Therapeutic Community Facilitator
Stonehenge Therapeutic Community
Guelph, ON
- Full-time
Therapeutic Community Facilitator ("TCF") staff play an integrated role in supporting the day‑to‑day functioning of the residential program by upholding the Therapeutic Community model,…
Added 6 days ago
IP
Quality Service Analyst
Indigenous Perspectives Society
Penticton, BC
- Full-time
Consulting with Facilitators about support requests, service availability, and resource suitability
Added 6 days ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.
Added 6 days ago
CO
Inclusion Facilitator (Irregular Part-Time)
City of Thunder Bay
Thunder Bay, ON
- Part-time
Must possess valid Standard First Aid & CPR-C · Provides coverage seven days per week
Added 6 days ago
EC
Program Support Facilitator
ErinoakKids Centre for Treatment and Development
ON · Ontario, Canada
- Temporary
Program Support Facilitator, Respite Services
Added 6 days ago
FT Food Program Facilitator (Hamilton-King William Flats)
Indwell
Hamilton, ON
Position Description: As the Food Program Facilitator, you will be responsible for all food-related activities within the program, including the coordination and/or preparation of 24 daily,…
Added 7 days ago
D
Senior Consultant or Manager, Zero Trust Architecture
Deloitte
Toronto, ON
- Full-time
…access for their users, devices, applications and data. You will support and lead the design of Zero Trust architectures and roadmaps based on each client's business priorities and…
Added 7 days ago
Provincial Caregiver Training Facilitator
Government of Alberta
AB
Help shape the skills and knowledge that support better outcomes for children and youth in care. As a Provincial Caregiver Training Facilitator, you will deliver meaningful, engaging…
Added 7 days ago
EC
Program Support Facilitator
ErinoakKids Center for Treatment and Development
Brampton, ON
- Full-time
Program Support Facilitator, Respite Services

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

Report this job

Work requirements

Jobs in Canada