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Added 6 mins ago
UT
Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Our client, a leading North American financial institution, is expanding a foundational AI program and is adding a Business Systems Analyst V / Engineering Delivery Coordinator to a growing…
Added 6 mins ago
R&
IT - Bus Systems Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Bus Systems Analyst V to join our client in support of an existing vacancy.
Added 37 mins ago
W
Early Careers: Work & Rewards Analyst – Montreal – 2027
WTW
Montreal, QC
- Full-time
Explore an opportunity. As an Work & Rewards Analyst, you will work side-by-side with some of the industry’s top consultants while you develop cutting edge technical knowledge and skills…
Added 37 mins ago
Cybersecurity Analyst, Mining/Mineral Processing
Blue Moon Metals
Toronto, ON
Blue Moon Metals is seeking a Cybersecurity Analyst to join its growing IT & Cybersecurity function at the Toronto headquarters. This role is responsible for monitoring, assessing, and…
Added 37 mins ago
IG
Data Analyst
Insight Global
Brantford, ON
- Contract
Insight Global is seeking a Data Analyst to support a sales team in Brantford. This role will focus heavily on Microsoft Excel, including organizing and maintaining sales data, analyzing…
Added 37 mins ago
IC
Business System Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80 to $95 CAD / hour
- Contract
Collaborate with engineering, architecture, product, and business stakeholders to maintain delivery momentum across active workstreams.
Added 37 mins ago
TI
IT - Bus Systems Analyst V
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for " IT - Bus Systems Analyst V”
Added 37 mins ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
5 years of experience as a Business Systems Analyst (BSA)
Added 37 mins ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
- Working SQL and analytical skill to investigate a problem and prove the outcome yourself, using product analytics and business intelligence tools.
Added 52 mins ago
TT
Safety Data Analyst
Trimac Transportation
Calgary, AB
- Full-time
The Safety Data Analyst partners with Safety, Operations, Business Intelligence, Information Technology, and People and Culture teams to interpret data in its operational context. By…
Added 1 hour ago
M
Inventory Control Analyst
Mevotech
Mississauga, ON
- Full-time
Working knowledge of data visualization or business intelligence tools such as Power BI or Tableau is considered an asset.
Added 1 hour ago
M
Inventory Control Analyst
Mevotech
Mississauga, ON
- Full-time
Working knowledge of data visualization or business intelligence tools such as Power BI or Tableau is considered an asset.
Added 1 hour ago
D
Business Analyst, Business strategies
Desjardins
Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 1 hour ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 1 hour ago
Summer Analyst, Corporate Strategy
Bell
Toronto, ON
…needs of customers, investors and team members with long-term business…
Added 1 hour ago
Summer Analyst, Mergers and Acquisitions
Bell
Toronto, ON
…needs of customers, investors and team members with long-term business…
Added 1 hour ago
TA
Revenue Management Analyst
Transat AT
Montreal, QC
- Full-time
…customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us…
Added 1 hour ago
W
Senior Analyst, Specialty Compliance and Ethics
Walmart
Mississauga, ON
- Full-time
Operate structured intake and review processes for business solutions, including AI tools and use cases to assess intended purpose, scope of use, data sources, third-party dependencies,…
Added 2 hours ago
CC
AI & Workflow Automation Analyst
Cactus Club Cafe
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
Business-Minded: You enjoy working with non-technical teams, learning how their work gets done and explaining the options in plain language.
Added 2 hours ago
A
Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
…professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered…
Added 2 hours ago
AT
Revenue Management Analyst
Air Transat
Montreal, QC
- Full-time
…customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us…
Added 2 hours ago
R
Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 2 hours ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
Experience in Database Design and development with Business Intelligence using SQL Server 2016/2019, Integration Services (SSIS), DTS Packages, SQL Server Analysis Services (SSAS), DAX,…
Added 2 hours ago
Security Analyst (Future Opportunities)
Mariner
NB · NL · NS · PE
…cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 2 hours ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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