Find work in Canada.

601,283 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
CS
Business Systems Analyst- AI
Confiar Services
Toronto, ON
- Contract
Business Systems Analyst – AI-Enabled Banking
Added 25 mins ago
D
Business Analyst, Business strategies
Desjardins
Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 40 mins ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 40 mins ago
Finance Analyst - Construction
Kiewit
Calgary, AB
As a Finance Analyst, you will support multiple projects in accounting and finance-related functions. You will serve as a trusted advisor to operations managers and executive management.…
Added 40 mins ago
CI
07 - Analyst, IT Infrastructure
Celestica International LP
Newmarket, ON
- $30.77 to $42.31 CAD / hour
Contract Position - 24 Month Assignment. Location: Newmarket. The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment,…
Added 1 hour ago
AS
Sr FinOps Architect
Ardent SoftSol Inc.
Toronto, ON
- Contract
FinOps foundation certification preferred (FinOps analyst or FinOps engineer or FinOps FOCUS certification)
Added 1 hour ago
T
Sr FinOps Architect
TechDoQuest
Toronto, ON
- Contract
FinOps foundation certification preferred (FinOps analyst or FinOps engineer or FinOps FOCUS certification)
Added 1 hour ago
R
Data Steward (D7BD25A)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 1 hour ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
The Investment Banking, Research, Marketing & Corporate Access Technology team is looking for a Senior Business Systems Analyst. This role has a focus on delivering technology solutions for…
Added 1 hour ago
Application System Analyst ( 6 months contract )
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Edmonton, AB
…have a 6 months contract opportunity for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON,…
Added 1 hour ago
Security Analyst (Future Opportunities)
Mariner
NB
…way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 1 hour ago
Security Analyst (Future Opportunities)
Mariner
NB · NL · NS · PE
…way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 1 hour ago
LC
Senior Manager, Financial Reporting_FT-Perm
LOFT Community Services
Toronto, ON
- $100,341 to $131,708 CAD / year
- Full-time
…readiness, and financial controls through a senior financial analyst, two direct-report managers, and their respective…
Added 1 hour ago
MS
Student - Corporate Business Transformation
MDA Space
Brampton, ON
- Full-time
…dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you…
Added 1 hour ago
HP
Application Support Analyst
Helical Pile Solutions Ltd.
Calgary, AB
- Full-time
We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team…
Added 1 hour ago
ZL
FinOps Architect
ZenithInfotek LLC
Toronto, ON
- Full-time
FinOps foundation certification preferred (FinOps analyst or FinOps engineer or FinOps FOCUS certification)
Added 1 hour ago
MR
Senior Business Analyst
Motion Recruitment
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
A leading Canadian Financial services organization is seeking a Business Analyst to join its Program Management Office on a 12-month contract. This role will support a portfolio of…
Added 1 hour ago
Fraud Analyst
First West
Langley (District), BC · Langley, BC
We are currently seeking a Fraud Analyst to join our team. This is a hybrid role with an option to work from our Collaboration Centers in Langley, Vancouver, Kelowna, Penticton, Duncan,…
Added 1 hour ago
Data Analyst
City of Edmonton
AB
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union…
Added 1 hour ago
HR
Senior Business Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a…
Added 1 hour ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
We are seeking a highly skilled IT Operations Analyst III to join our dynamic IT Operations team. This role requires a proactive, detail-oriented individual with a strong background in…
Added 1 hour ago
CO
Manager Business Excellence and Performance Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst – infrastructure.
Added 1 hour ago
GT
Business Analyst - Credit Cards Product Analytics & Insight
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
…stakeholders, building enthusiasm and support for transformative…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

Report this job