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Added 6 mins ago
TI
Business Services Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Reporting to the GM, Business & Wholesale Services, the Business Services Analyst Co-op student will work as part of the Business / MDU Services team to ensure effective management of our…
Added 6 mins ago
VS
Application Analyst
vTech Solution Canada
AB · Edmonton, AB
- Contract
5+ years of experience with MS SQL Server, Management Studio, stored procedures, data modelling, and reporting services.
Added 6 mins ago
LI
Business Systems Analyst
LanceSoft, Inc.
Canada
- $55 to $60 CAD / hour
- Contract
Strong expertise in SQL and PL/SQL is essential for data manipulation and ETL processes. Proficiency in AWS services is critical for cloud-based data solutions.
Added 21 mins ago
UT
Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
…a foundational AI program and is adding a Business Systems Analyst V / Engineering Delivery Coordinator to a growing team of roughly 18 engineering, architecture, product, and business…
Added 21 mins ago
VL
Business Analyst
VStream Labs Inc.
Regina, SK
- Contract
We are seeking a highly skilled Business Analyst with a strong background in the C#/.NET ecosystem to bridge the gap between business stakeholders and software engineering teams. In this…
Added 21 mins ago
D
Cyber Security Engineer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $44 to $55 CAD / hour
- Contract
System integration of various data sources for logging of system & application security events to client enterprise SIEM platforms.
Added 21 mins ago
FH
Analyst, Financial
Fraser Health
Surrey, BC
- Full-time
…financial analysis, forecasting and reporting. Maintains budgeting data and systems, supports annual budget rollovers and planning cycles, develops financial reports and analyses, and…
Added 21 mins ago
A
Contract Senior Analyst
Accenture
Ottawa, ON
- Full-time
The CM Contract Senior Analyst applies the CM skills with growing independence using AI-enabled tools to run routine contract lifecycle activity reliably, turning contract data into useful…
Added 52 mins ago
IF
Security Analyst II - Incident Response
Intact FC
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
We’re looking for a Security Analyst II to join our growing team!
Added 52 mins ago
IG
Data Analyst
Insight Global
Brantford, ON
- Contract
Insight Global is seeking a Data Analyst to support a sales team in Brantford. This role will focus heavily on Microsoft Excel, including organizing and maintaining sales data, analyzing…
Added 52 mins ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
5 years of experience as a Business Systems Analyst (BSA)
Added 52 mins ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
The Corporate Services Department – Information Technology Division is seeking to fill a temporary full time Systems Analyst positions for a two (2) year term. Reporting to the Manager,…
Added 1 hour ago
BF
Data Analyst
BMO Financial
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
Proven experience as a Data Analyst or in a similar analytical role.
Added 1 hour ago
HT
Denodo and Data Analytics
Horizon Tech Services Inc
Calgary, AB
- Contract
Horizon Tech Services Inc. is seeking experienced consultants for two anticipated contract opportunities supporting an enterprise data and analytics team. Opportunities are subject to…
Added 1 hour ago
FM
Behavioural Interventonist
Fort McMurray Catholic School Division
Fort McMurray, AB
- Full-time
…grants. The ideal candidate will be a Board Certified Behaviour Analyst. This job involves providing services to Gr 7 - Gr. 12 students within an inclusive educational environment under the…
Added 1 hour ago
CS
Business Systems Analyst- AI
Confiar Services
Toronto, ON
- Contract
Experience as a Business Systems Analyst or IT Business Analyst, preferably within banking or financial services.
Added 1 hour ago
TB
Payroll Analyst - 1.0 FTE Permanent
Thunder Bay Catholic District School Board
Thunder Bay, ON
- Full-time
The Payroll Analyst works within a team to review, research and document payroll processes. Ensures accuracy by auditing completed payroll files and performs payroll data audits and…
Added 1 hour ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
TD Securities provides capital markets products and services to corporate, government, and institutional clients globally. Within Corporate & Investment Banking, our Technology teams…
Added 1 hour ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as an Analyst, Trust and Philanthropic Services within the National Bank Trust team allows you to play a key role in the quality, efficiency, and ongoing evolution of our…
Added 1 hour ago
M
Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 1 hour ago
Finance Analyst - Construction
Kiewit
Calgary, AB
As a Finance Analyst, you will support multiple projects in accounting and finance-related functions. You will serve as a trusted advisor to operations managers and executive management.…
Added 1 hour ago
II
Quality Analyst
Ingredion Incorporated
Cardinal, ON
- Full-time
Ingredion is looking for a detail-oriented Quality Analyst to support quality, food safety, and compliance initiatives across our manufacturing operations. In this role, you will play a…
Added 1 hour ago
Business Systems Analyst
Scotiabank
Toronto, ON
We are seeking an experienced Business Analyst in Scotiabank’s Global Wealth Engineering division.
Added 1 hour ago
CI
07 - Analyst, IT Infrastructure
Celestica International LP
Newmarket, ON
- $30.77 to $42.31 CAD / hour
Contract Position - 24 Month Assignment. Location: Newmarket. The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment,…
Added 1 hour ago
Summer Analyst, Corporate Strategy
Bell
Toronto, ON
Bell is currently seeking to fill a Summer Analyst, Corporate Strategy position (starting May 2027) within BCE’s Corporate Strategy and M&A team. The position is for a period of 3-4 months…

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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