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Added 10 mins ago
AP
Founding Product Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
Report business outcomes such as time saved, cost per order, billing accuracy, SLA performance and customer adoption, including what did not improve.
Added 10 mins ago
LC
Senior Financial Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. You will create and utilize data-driven analysis that holds the senior leaders of the…
Added 10 mins ago
LC
Senior Financial Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. You will create and utilize data-driven analysis that holds the senior leaders of the…
Added 10 mins ago
LC
Senior Financial Analyst
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Financial Analyst to join our Financial Planning & Analysis (FP&A) team. You will create and utilize data-driven analysis that holds the senior leaders of the…
Added 10 mins ago
TI
Project & Reporting Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Reporting to the Director of Project Management, the Project & Reporting Analyst plays a key role in supporting telMAX’s build program and ensuring projects align with business objectives.…
Added 10 mins ago
TI
Business Services Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Reporting to the GM, Business & Wholesale Services, the Business Services Analyst Co-op student will work as part of the Business / MDU Services team to ensure effective management of our…
Added 10 mins ago
B
Systems Analyst – Senior (Microsoft Dynamics 365 F&O / SCM/Procure-to-Pay, Order-to-Cash exp)
Bevertec
Toronto, ON
- Contract
Job Role: Systems Analyst – Senior (Microsoft Dynamics 365 F&O / SCM/Procure-to-Pay, Order-to-Cash exp)
Added 10 mins ago
VS
Application Analyst
vTech Solution Canada
AB · Edmonton, AB
- Contract
…experienced C#, Visual Studio, and MS-SQL application system analyst for the Bitumen Royalty in Kind (BRIK) program and related maintenance projects. The role involves requirements…
Added 25 mins ago
R&
IT - Bus Systems Analyst V
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Bus Systems Analyst V to join our client in support of an existing vacancy.
Added 25 mins ago
IT - Global IT Business Analyst
CCM Hockey
Montreal, QC
The IT business analyst links the IT teams with the business departments, taking on more responsibility for managing small end-to-end projects, while bringing key expertise in supply chain…
Added 25 mins ago
A
Contract Senior Analyst
Accenture
Ottawa, ON
- Full-time
The CM Contract Senior Analyst applies the CM skills with growing independence using AI-enabled tools to run routine contract lifecycle activity reliably, turning contract data into useful…
Added 40 mins ago
TE
Business Analyst
TC Energy
Vancouver, BC
- Full-time
Indigenous Relations requires dependable analytical and program-support capacity to connect source information, business owners and leadership decision-making. In this role, you will help…
Added 55 mins ago
Cybersecurity Analyst, Mining/Mineral Processing
Blue Moon Metals
Toronto, ON
Blue Moon Metals is seeking a Cybersecurity Analyst to join its growing IT & Cybersecurity function at the Toronto headquarters. This role is responsible for monitoring, assessing, and…
Added 55 mins ago
CN
Analyste d'affaires / Business Analyst
C.A.T. North America Inc.
Vaudreuil-Dorion, QC
- Full-time
We are seeking a motivated and detail-oriented Finance Business Analyst to join our IT team. In this role, you will play a key part in supporting the implementation and optimization of…
Added 56 mins ago
TI
IT - Bus Systems Analyst V
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for " IT - Bus Systems Analyst V”
Added 56 mins ago
AI
Senior Financial Analyst
Axis Insurance
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
As Senior Financial Analyst a typical day might include:
Added 56 mins ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
5 years of experience as a Business Systems Analyst (BSA)
Added 56 mins ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
The Corporate Services Department – Information Technology Division is seeking to fill a temporary full time Systems Analyst positions for a two (2) year term. Reporting to the Manager,…
Added 56 mins ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
- Report business outcomes such as time saved, cost per order, billing accuracy, SLA performance and customer adoption, including what did not improve.
Added 1 hour ago
TT
Safety Data Analyst
Trimac Transportation
Calgary, AB
- Full-time
The Safety Data Analyst partners with Safety, Operations, Business Intelligence, Information Technology, and People and Culture teams to interpret data in its operational context. By…
Added 1 hour ago
RB
Data Analyst
Royal Bank of Canada
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
…transforming it into information that can offer ways to improve our business, thus affecting business…
Added 1 hour ago
CS
Business Systems Analyst- AI
Confiar Services
Toronto, ON
- Contract
Business Systems Analyst – AI-Enabled Banking
Added 1 hour ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 1 hour ago
SI
Salesforce Marketing Cloud- SFMC, BA
Smart IT Frame LLC
Mississauga, ON
- Contract
Job Title: Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 1 hour ago
G
Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Galent
Mississauga, ON
- Contract
Work with business and marketing teams to understand campaign requirements and translate them into Salesforce Marketing Cloud solutions

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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