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Added 14 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 14 mins ago
PW
Rentals Equipment Administrator
Precision Well Servicing
Cold Lake, AB
- Full-time
…position is responsible for administrative support of our Rentals…
Added 14 mins ago
IF
Security Analyst II - Incident Response
Intact FC
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Contribute to security operations metrics, reporting, knowledge articles, and operational documentation.
Added 14 mins ago
Workplace Experience Coordinator (12 Month Contract)
Scotiabank
Toronto, ON
Added 14 mins ago
Executive Assistant
Scotiabank
Toronto, ON
…President, Business Line Support. The role enables smooth day-to-day operations by managing competing priorities, coordinating executive activities, and serving as a key liaison with…
Added 14 mins ago
Assistant Manager - Victoria Market Branches - Victoria, BC
Scotiabank
Victoria, BC
Added 14 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
Montreal, QC
Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused…
Added 14 mins ago
Branch Manager
Money Mart
Toronto, ON
…branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone who enjoys coaching a team, driving sales results, managing…
Added 15 mins ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $75 to $90 CAD / hour
- Contract
…stakeholder follow-through, partnering with Product, Security, Operations, and business stakeholders as…
Added 15 mins ago
CN
Directeur de la tarification / Pricing Director
C.A.T. North America Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…analyse stratégique : il fait le lien entre les ventes, les opérations, les finances, le courtage et la direction générale, tout en gérant au quotidien la fonction de tarification pour…
Added 29 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
Cross-Functional Collaboration: Partner closely with Strategic Planning, Ad Operations, and Client Leadership teams to build seamless workflows and ensure unified delivery of client…
Added 29 mins ago
CS
Financial Analyst
Calgary Stampeder Football Club
Calgary, AB
- Full-time
…partners in understanding the financial performance of their operations, making business decisions, as well as assisting with their budgeting, forecasting and special reporting needs. The…
Added 29 mins ago
RE
Administrative Assistant
Rising Edge Group
Victoria, BC
- $22 to $24 USD / hour
- Full-time
…various functions within the organisation, ensuring smooth operations and effective…
Added 39 mins ago
AF
Human Resources & Payroll Coordinator
Abegweit First Nation
Scotchfort, PE
- Full-time
…Payroll Coordinator to support our employees and day-to-day operations. Reporting to the Director of Finance and collaborating with directors across the organization, this position…
Added 43 mins ago
Manager, Data Science
Questrade Financial Group
Toronto, ON
…propensity, and retention) that directly inform daily business operations, establishes production-grade model standards, and mentors a high-performing data science team while actively…
Added 43 mins ago
MERCHANDISE PLANNING ANALYST
Boutique La Vie En Rose
Montreal, QC
Added 43 mins ago
Coordinator, Supply Chain
Reliance Home Comfort
Cambridge, ON
Partner with Supply Chain, Operations, Branch Teams, and Vendors to ensure service level expectations are met
Added 43 mins ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Academic Operations Officer, the Program Advisor works closely with students in the Master of Management Analytics (MMA), Master of Accounting (MAcc), Master of Real Estate…
Added 43 mins ago
A
Specialist, Accounts Payable, Accounts Receivable & Billing
API
Edmonton, AB
- Full-time
We are seeking an experienced, detail-oriented Specialist, Accounts Payable, Accounts Receivable & Billing to support its day-to-day financial operations.
Added 43 mins ago
H
Technology Procurement & Vendor Management Coordinator
Hays
Toronto, ON
- Contract
0–3 years of experience in Procurement, Vendor Management, Operations, Business Administration, Project Coordination, Technology, or a related field
Added 43 mins ago
RS
Project Manager (IM-related Level 2)
Radiant Systems Solutions, Inc
Victoria, BC
- Contract
Added 43 mins ago
D
Banking Operations Associate
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Our client, a leading Banking institution, is seeking an Operations Officer to join its operations team in Toronto. This is an excellent opportunity for an early-career banking or financial…
Added 43 mins ago
OG
Investment Operations and Governance Advisor
Ontario Government | Gouvernement de l’Ontario
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
Knowledge of legislation, compliance requirements, and risk management practices related to investment programs and government operations.
Added 44 mins ago
H
Financial Analyst - FP&A
Hays
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…solutions sector. With a long history in the Canadian market and operations across Canada and the US, the business is continuing to grow and invest in its finance, systems and data…
Added 44 mins ago
CB
Junior Accountant - Property Management
Coldwell Banker Prestige Realty
Vancouver, BC
- Full-time
We are seeking an experienced, detail-oriented, and highly organized Junior Accountant to join our accounting department.

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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