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Added 7 mins ago
M
Inventory Control Analyst
Mevotech
Mississauga, ON
- Full-time
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking an experienced Inventory Control Analyst to join our dynamic team.
Added 7 mins ago
HT
Denodo and Data Analytics
Horizon Tech Services Inc
Calgary, AB
- Contract
Implement, administer, and support Denodo Virtual DataPort (VDP).
Added 7 mins ago
IP
Quality Service Analyst
Indigenous Perspectives Society
Penticton, BC
- Full-time
As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review…
Added 7 mins ago
FM
Behavioural Interventonist
Fort McMurray Catholic School Division
Fort McMurray, AB
- Full-time
Fort McMurray Catholic School Division is seeking a Behavioural Interventionist to join our team on a term basis to support middle school and high school complexity grants. The ideal…
Added 7 mins ago
CS
Business Systems Analyst- AI
Confiar Services
Toronto, ON
- Contract
We are seeking an experienced Business Systems Analyst to support banking technology initiatives, system integrations, and business process improvements. The ideal candidate will act as a…
Added 7 mins ago
M
Inventory Control Analyst
Mevotech
Mississauga, ON
- Full-time
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking an experienced Inventory Control Analyst to join our dynamic team.
Added 7 mins ago
H
Financial Analyst - FP&A
Hays
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Due to this growth, they are adding a newly created Financial Analyst - FP&A position to their team in Mississauga. The role operates on a hybrid basis, with 2 days per week in the office.
Added 22 mins ago
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Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 22 mins ago
D
Business Analyst, Business strategies
Desjardins
Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 37 mins ago
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FINANCIAL MANAGEMENT ANALYST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will perform analysis and support functions in the preparation of budget estimates and financial plans that advance organizational programs and activities.
Added 37 mins ago
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Salesforce Marketing Cloud- SFMC, BA
Smart IT Frame LLC
Mississauga, ON
- Contract
Job Title: Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 37 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as an Analyst, Trust and Philanthropic Services within the National Bank Trust team allows you to play a key role in the quality, efficiency, and ongoing evolution of our…
Added 37 mins ago
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Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Galent
Mississauga, ON
- Contract
Design configure and support Email Studio Journey Builder Automation Studio Contact Builder and Content Builder
Added 37 mins ago
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Documentation and Training Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an…
Added 37 mins ago
Finance Analyst - Construction
Kiewit
Calgary, AB
As a Finance Analyst, you will support multiple projects in accounting and finance-related functions. You will serve as a trusted advisor to operations managers and executive management.…
Added 37 mins ago
Sr Analyst, Systems Management
University of Guelph
Guelph, ON
Reporting to the Manager, Systems Management, the Senior Analyst is responsible for the operation, support, maintenance, and continuous improvement of the University's server and…
Added 37 mins ago
II
Quality Analyst
Ingredion Incorporated
Cardinal, ON
- Full-time
Ingredion is looking for a detail-oriented Quality Analyst to support quality, food safety, and compliance initiatives across our manufacturing operations. In this role, you will play a…
Added 37 mins ago
Business Systems Analyst
Scotiabank
Toronto, ON
We are seeking an experienced Business Analyst in Scotiabank’s Global Wealth Engineering division.
Added 37 mins ago
CI
07 - Analyst, IT Infrastructure
Celestica International LP
Newmarket, ON
- $30.77 to $42.31 CAD / hour
Contract Position - 24 Month Assignment. Location: Newmarket. The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment,…
Added 37 mins ago
PC
Analyst, Retail Technology Quality Assurance / Analyste en assurance qualité des technologies de vente au détail – Canada
Parkland Corporation
Montreal, QC
- Full-time
Added 37 mins ago
Summer Analyst, Corporate Strategy
Bell
Toronto, ON
Bell is currently seeking to fill a Summer Analyst, Corporate Strategy position (starting May 2027) within BCE’s Corporate Strategy and M&A team. The position is for a period of 3-4 months…
Added 37 mins ago
Summer Analyst, Mergers and Acquisitions
Bell
Toronto, ON
Bell is seeking a 2027 M&A Summer Analyst to join its Corporate Strategy and M&A team for 3-4 months beginning May 2027 in either the Toronto or Montreal office. The role will be integral…
Added 53 mins ago
WC
Service Desk Analyst (1 year term)
Western Canada Lottery Corporation (WCLC)
Winnipeg, MB
- Full-time
The Western Canada Lottery Corporation is looking for a Service Desk Analyst (1 year term) to join our IT Operations team. The Service Desk is our first point of contact when our teams need…
Added 53 mins ago
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Revenue Management Analyst
Transat AT
Montreal, QC
- Full-time
Work closely with the Pricing Analyst to ensure consistency and alignment of implemented actions.
Added 53 mins ago
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Senior Analyst, Specialty Compliance and Ethics
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Support approval decisions by identifying required risk mitigations, usage conditions, monitoring requirements, or escalation for higher-risk initiatives.

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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