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Added 7 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation OOH in Toronto. In this role, you will be the primary…
Added 7 mins ago
Senior Data Engineer
Capgemini
Vancouver, BC
Provide consultation and lead the implementation of complex programs
Added 7 mins ago
RC
Marketing Manager, Customer Execution
Revlon Corporate
Mississauga, ON
- $95,000 to $115,000 CAD / year
…partners with Brand, Sales, external agencies, and retailers to lead campaigns and activations that drive measurable commercial…
Added 7 mins ago
Senior Electrical Engineer Power Electronics
Leonardo DRS, Inc.
NS · Bedford, Nova
…Electrical Engineering Architect and a multidisciplinary engineering team, this role will lead assigned electrical design activities from requirements and trade studies through prototype…
Added 7 mins ago
NM
Surveyor
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 7 mins ago
SI
Senior User Experience Design Specialist
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
You independently lead end-to-end product design from discovery through delivery, with deep expertise in artificial intelligence (AI) design, interaction systems, and product thinking.
Added 7 mins ago
EA
Software Engineer III -Software Engineer III - Temporary Full Time
Electronic Arts
Vancouver, BC
- Full-time
…thrives, new perspectives are invited, and ideas matter. A team where everyone makes play…
Added 7 mins ago
UH
Engineering Service Technologist IV
University Health Network
Toronto, ON
- Full-time
UHNRC is seeking a highly motivated Engineering Technologist to join our team. The ideal candidate will possess strong troubleshooting, analytical, and technical skills, with the ability to…
Added 21 mins ago
Sr. Technical Account Manager
Dayforce
Canada
Participate in or lead team projects and initiatives.
Added 21 mins ago
L
Technical and Regulatory Quality Specialist - Contract (Onsite- Toronto, ON)
LifeLabs
Toronto, ON
- $74,941 to $95,549 CAD / year
…tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and…
Added 21 mins ago
Manager, Data Science
Questrade Financial Group
Toronto, ON
Team Leadership & Statistical Authority: Lead, mentor, and develop a high-performing team of data scientists; act as the organization's subject matter expert on causal inference,…
Added 21 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
Team Leadership & Analytical Capability Building: Lead, mentor, and grow a high-performing team of analytics professionals, instilling rigorous standards for business curiosity, critical…
Added 21 mins ago
Senior Manager, Analytics Engineering
Questrade Financial Group
Toronto, ON
Competitive compensation and benefits packages
Added 21 mins ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 21 mins ago
A
Représentant(e) des ventes- Grands comptes/Account Executive, Major Accounts Sales
ADP
Montreal, QC
- Full-time
Added 21 mins ago
PE
Senior Maintenance Technician
Penta Equipment Inc.
Glencoe, ON
- Full-time
With operations in both Glencoe and Thamesville, our team takes pride in practical problem-solving, accountability, teamwork, and building quality equipment that lasts. Components and parts…
Added 21 mins ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
Supervise senior program staff (including Program Team Lead and Agriculture Advisor Liaison), providing day-to-day guidance, training, mentoring, performance evaluations and feedback.
Added 21 mins ago
S
Pipelines Project Manager
Stantec
Calgary, AB
- Full-time
We have an exciting opportunity for a Project Manager to join our Canada West Pipelines team. As a Project Manager you will lead a team of engineers and designers in the design and…
Added 21 mins ago
3S
Technical Outside Sales Rep (Eastern Ontario)
3 Step Recruitment Inc.
ON · Ontario, Canada
- Full-time
Self-motivated, organized, and results-oriented, with the ability to work independently while contributing to a collaborative team environment.
Added 21 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
Serving our temperature-controlled warehousing operations across Canada, you’ll lead a broad HR portfolio and work closely with managers and team members across our sites. From helping a…
Added 21 mins ago
CF
Inside Sales Representative
Canoe Financial
Calgary, AB
- Full-time
Work collaboratively with the sales team to organize meetings, advisor events, webinars, and targeted campaigns
Added 21 mins ago
SD
Safety and Wellness Advisor
School District #73 (Kamloops/Thompson)
Kamloops, BC
- Full-time
As a member of the District’s leadership excluded staff team, you are a visionary leader that values equity, collaboration and professionalism. You rely upon your extensive knowledge of…
Added 21 mins ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 21 mins ago
ME
Health & Safety Specialist (Environmental) [14449]
MEDA Engineering & Technical Services
Oshawa, ON
- $60,000 to $80,000 CAD / year
- Full-time
Our client, a leading Tier 1 manufacturing supplier is looking for an Environmental, Health & Safety Coordinator to join their team
Added 21 mins ago
OG
Investment Operations and Governance Advisor
Ontario Government | Gouvernement de l’Ontario
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
As part of the Venture Ontario team, you will play a key role in implementing and monitoring venture capital investment programs while at the same time, strengthening board governance and…

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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