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Added 11 mins ago
R
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As the core technical builder of this practice, you will work hand-in-hand with our AI Lead Architect to translate our overarching AI vision into tangible platform assets. You will also…
Added 11 mins ago
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Global Head of Professional Services
Ashby
Canada
- Full-time
Lead and scale a multidisciplinary, global organization of implementation leaders, technical consultants, and emerging services specialists.
Added 11 mins ago
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Workday Financials Sales Solution Architect
UST
ON · Ontario, Canada
- Full-time
…strategic, client-facing subject matter expert with deep domain, product, industry, and solution area expertise. You will collaborate with Sales through every stage of the sales process to…
Added 11 mins ago
L
Global Ratings and Reviews Manager
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 11 mins ago
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Senior Technical Program Manager - Engineering Chief of Staff
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 11 mins ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 11 mins ago
GA
System Engineer Intern
Geekplus America Inc
Markham, ON
- Internship
Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), and with guidance take the lead on defined test workstreams, using these cycles to learn the system from…
Added 26 mins ago
R
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…delivered and used within an organizational model focused on product management, agile at scale, and continuous value…
Added 26 mins ago
C
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
As the core technical builder of this practice, you will work hand-in-hand with our AI Lead Architect to translate our overarching AI vision into tangible platform assets. You will also…
Added 26 mins ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 26 mins ago
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Data Engineer II
TD
Toronto, ON
- Full-time
Articulate complex, large scale, and high impact technical design and development details to non-technical business partners
Added 26 mins ago
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Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As Engineering Manager - Advisor Experience, you lead the squad that builds the advisor experiences, Salesforce integrations, business workflows, and internal capabilities supporting…
Added 26 mins ago
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Realtime Operations Centre, Operator
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Product Market Fit: With a 98% client retention rate and consistent YOY growth, Rodan has built a reputation for delivering trusted, long-term partnerships with industry leaders.
Added 26 mins ago
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Associate, Premium Edge
CIBC
Toronto, ON
- Full-time
…trading policies and procedures as required with your strong product and market knowledge; without entering into discussions that would influence a client's decision. You will also handle…
Added 26 mins ago
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Senior Data Engineer
CIBC
Toronto, ON
- Full-time
Technical leadership - Lead solution design for data products and data pipelines on modern cloud platforms. Guide engineers through implementation decisions and support high-quality…
Added 26 mins ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
You hold the full product security mandate: threat models, identity and permission architecture, enforcement at the point where an agent calls a tool or triggers an action, isolation of…
Added 41 mins ago
AF
Analyst, SAP
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
…that the systems and applications are meeting business and technical objectives. The role is responsible for delivering technical support which includes the development, configuration,…
Added 41 mins ago
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Digital Delivery Analyst (Hydrocarbon Master Data)
Raise
Calgary, AB
- Full-time
Reporting to the Manager, Digital Product, the Digital Delivery Analyst (Hydrocarbon Master Data) is responsible for identifying, receiving, and qualifying business requirements for…
Added 41 mins ago
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Senior QA Automation Engineer, Salesforce
BCAA
Burnaby, BC · *Head Office
- Full-time
…products and technology that support our mobility services. You’ll lead testing activities across web, mobile, API, and integrated hardware and software platforms, combining strong manual…
Added 41 mins ago
M
Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Product Analytics will lead the Product Analytics function within Group Benefits, with primary accountability for using data and analytics to deepen understanding of our…
Added 41 mins ago
IF
Manager, Actuarial, Specialty Lines
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Montreal, QC · Quebec, QC
- Full-time
Manage and provide technical advice to the members of their group responsible for actuarial work and studies (product rating, reserves, financial projections, contribution to regulatory…
Added 41 mins ago
Lead Engineer, Test Development
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Newmarket, ON
The Lead Engineer in Test Development designs, develops and implements automatic test equipment and test programs for product testing and design verification which ensure robust and high…
Added 41 mins ago
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Sr. Project Engineer
Actalent
Calgary, AB
- $110 to $150 CAD / hour
- Contract
…high quality standards. The position offers the opportunity to lead a high-impact, visible project that leverages a broad engineering background across refinery, terminal, and dock…
Added 41 mins ago
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Reliability Engineer
Actalent
Oakville, ON
- $85 to $110 CAD / hour
- Contract
Lead accelerated life testing, stress testing, endurance testing, environmental testing, and long-duration reliability testing to characterize product performance and durability.
Added 41 mins ago
S
Account Manager - Ontario West Toronto & Peel
Savaria
Mississauga, ON
- $50,000 to $70,000 CAD / year
- Full-time
…handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative…

Manulife

Documentation and Training Analyst

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets.

This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness.

Position Responsibilities:

Develop operational documentation

Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes.

Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions.

Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners.

Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts.

Design and deliver learning solutions

Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders.

Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools.

Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions.

Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement.

Enable readiness and adoption

Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures.

Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment.

Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates.

Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed.

Support integrated transformation delivery

Work within sprint and release cadences, manage content dependencies and surface decisions or blockers that could affect readiness, controls, benefits or AWD retirement outcomes.

Coordinate inputs across business units while distinguishing common enterprise content from business-unit, product, customer, system or control variations.

Apply practical AI and automation tools to accelerate drafting, content analysis and maintenance only where approved, with human validation of accuracy, controls and sensitive information handling.

Build reusable templates and standards that improve documentation and learning quality across later Project waves.

Required Qualifications

Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.

Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.

Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.

Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.

Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.

Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Experience supporting financial-services operations, process or technology transformation, controls, UAT, Salesforce, workflow or AI-enabled change is preferred.

Knowledge of adult-learning, instructional-design, change-management, Lean or continuous-improvement approaches is an asset.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Documentation and Training Analyst will integrate business rules, system steps, and readiness requirements into comprehensive learning and documentation packages. This role involves collaborating with cross-functional teams to develop operational procedures and deliver effective learning solutions that support business transformation.

Requirements

Candidates should have experience in operational documentation, technical writing, and instructional design within an agile environment. Proficiency in synthesizing complex process information into clear, role-based guidance and facilitating stakeholder reviews is essential.

Skills

Technical writing
Instructional design
Business analysis
Facilitation
Document control
Agile methodology
Standard operating procedures
Learning needs analysis
E-learning development
Stakeholder management
Change management
Process mapping
Version control
UAT support
Workflow documentation

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Documentation
Training
Technical Writing
Instructional Design
Business Analysis
Agile
SOP
Change Management
Salesforce
AI
Automation
UAT
Lean
Continuous Improvement
Financial Services
Process Transformation
Knowledge Management
Facilitation
Version Control
E-learning

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