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Added 2 mins ago
MV
Senior Style Advisor / Supervisor (34 hours)
Mint Velvet
Zurich, ON
- Part-time
Added 2 mins ago
Service Advisor (Aurora Ford Yellowknife)
Go Auto
Yellowknife, NT
Service Advisor – No Evenings, Great Pay, and Real Career Growth
Added 2 mins ago
NA
Strategic Procurement Specialist
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Added 2 mins ago
M
Manager, Property Tax Services / Directeur(trice), Fiscalité foncière
MNP
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll monitor markets and legislative changes to ensure that clients are utilizing all available programs and…
Added 2 mins ago
M
Consultant, Property Tax Services / Conseiller(ère), Fiscalité foncière
MNP
Winnipeg, MB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll monitor markets and legislative changes to ensure that clients are utilizing all available programs and…
Added 17 mins ago
U
Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
…solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and…
Added 17 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Victoria, BC
- Full-time
…high-profile mining projects, and position WSP as a trusted advisor within the mining sector. Working within a team of Mine Permitting specialists and alongside multidisciplinary teams…
Added 17 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Kelowna, BC
- Full-time
…high-profile mining projects, and position WSP as a trusted advisor within the mining sector. Working within a team of Mine Permitting specialists and alongside multidisciplinary teams…
Added 17 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Vancouver, BC
- Full-time
…high-profile mining projects, and position WSP as a trusted advisor within the mining sector. Working within a team of Mine Permitting specialists and alongside multidisciplinary teams…
Added 17 mins ago
GA
Client Advisor (FT), AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
Client Advisor | Full-Time | Armani Exchange Metrotown, Burnaby BC
Added 17 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
AB · Edmonton, AB
- Full-time
…high-profile mining projects, and position WSP as a trusted advisor within the mining sector. Working within a team of Mine Permitting specialists and alongside multidisciplinary teams…
Added 17 mins ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
Customer-Obsessed: You thrive on exceeding client expectations and acting as a true advocate and advisor for their needs.
Added 17 mins ago
GF
Sales (Fitness Advisor) - Calgary Shepard and 130th SE
GoodLife Fitness
Calgary, AB
- Full-time
The Fitness Advisor is responsible for recruiting and working with new members to understand their specific health and fitness goals and provide recommendations for how they can achieve…
Added 17 mins ago
C
Mobile Mortgage Advisor – Bilingual
CIBC
Montreal, QC
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 17 mins ago
MK
MK Winnipeg Outlet Collection - Seasonal Sales Assistant
Michael Kors
Winnipeg, MB
- Part-time
Act as a fashion advisor while demonstrating product knowledge
Added 17 mins ago
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Niagara Falls, ON
Forbes Bros. Group of Companies is seeking an experienced Labour Relations Advisor to support our project operations in Niagara Falls, Ontario. In this role, you’ll work closely with…
Added 17 mins ago
FH
Clinical Pharmacist - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 17 mins ago
O
Corporate talent advisor
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Corporate talent advisor to join our dynamic team. If you are motivated by the challenge of…
Added 17 mins ago
WI
Senior Principal, Mine Permitting
WSP in Canada
Calgary, AB
- Full-time
…high-profile mining projects, and position WSP as a trusted advisor within the mining sector. Working within a team of Mine Permitting specialists and alongside multidisciplinary teams…
Added 17 mins ago
Manager, Strategic Transaction Advisory and Accounting & Reporting - Assurance - Toronto
EY
Toronto, ON
This role is designed to accelerate your growth as a strategic advisor and leader. You’ll deepen your technical and transaction expertise, develop executive presence, lead multidisciplinary…
Added 31 mins ago
S
Beauty Advisor - Full Time
Sephora
Sherwood Park, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 31 mins ago
S
Paid Services Beauty Advisor II - Part Time
Sephora
Waterloo, ON
- Part-time
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
Added 31 mins ago
AW
H&S Advisor
All Weather At Home
Edmonton, AB
- Full-time
We’re looking for a Health & Safety Advisor to join our Health & Safety team. In this role, you’ll engage directly and visibly with frontline employees, leads, supervisors, and leadership…
Added 31 mins ago
A
Dermatology Pipeline Medical Science Liaison
AbbVie
Montreal, QC
- Full-time
…involved in pipeline clinical trials, reporting to the Medical Advisor, Dermatology…
Added 31 mins ago
A
Dermatology Pipeline Medical Science Liaison
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
…involved in pipeline clinical trials, reporting to the Medical Advisor, Dermatology…

Manulife

Elite Inforce Case Coordinator

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife’s Individual Insurance team currently has an opportunity for an Elite Case Coordinator.

The primary responsibility is to provide pro-active support to our Corporate Account, National Account and Independent Advisor offices, as well to liaison with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy;
Pro-actively follow-up on all pending cases to ensure service standards are being met;
Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them;
Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management. Be a team player with strong interpersonal skills.

Preferred Qualifications:

Must be adaptable and capable of handling ongoing change management. Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service.
Demonstrate the ability to influence, convince, direct, and persuade others effectively.
Show exceptional organizational skills and attention to detail.
Knowledge of individual life insurance terminology and products is considered an asset.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Elite Case Coordinator builds relationships with assigned branches to provide proactive support for life insurance applications. They manage pending cases, perform outbound communications, and resolve issues to ensure efficient file processing.

Requirements

Candidates must possess excellent communication skills, strong interpersonal abilities, and proven customer service experience. Adaptability, organizational skills, and knowledge of life insurance products are highly preferred.

Skills

Customer service
Communication skills
Relationship building
Problem solving
Organizational skills
Attention to detail
Change management
Interpersonal skills
Life insurance terminology
Conflict resolution
Time management
Professionalism

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Life insurance
Case management
Financial services
Wealth solutions
Protection solutions
Segregated funds
Mutual funds
Annuities
Guaranteed interest contracts
Living benefits
Critical illness
Long-term care
Disability products
Corporate accounts
National accounts
Independent advisors
Change management
Customer support
Relationship management
Insurance applications

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