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Added 4 mins ago
A
Logistics Coordinator / Coordinateur Logistique
ArdoVLM
Dollard-Des Ormeaux, QC
- Full-time
Are you an experienced Logistics Coordinator ready to advance your career? If so, we have an exciting opportunity for you! We’re looking for a Logistics Coordinator - First Mile, who…
Added 5 mins ago
Technician
Imperial Brady
Montreal, QC · Anjou, QC
Perform all assigned tasks as provided by the service coordinator.
Added 5 mins ago
SM
Project Coordinator
SCR Mining & Tunnelling
Bissett, MB
- Full-time
The Project Coordinator is responsible for various coordination and administrative duties surrounding a project or a portfolio of projects. The incumbent will work closely with the assigned…
Added 5 mins ago
TR
Geotechnical Technical Coordinator
Trillium Rail Partners
Mississauga, ON
- Full-time
TRP has a current vacancy for a Geotechnical Technical Coordinator to support the technical delivery and coordination of geotechnical activities across the ECWE SRS project.
Added 19 mins ago
CO
Asset Coordinator
City of Windsor
Windsor, ON
- Temporary
City-wide development and support of Asset Management strategies, practices and concepts as well as perform research, prepare grant submissions, and be responsible for the development of…
Added 34 mins ago
IG
Flight Coordinator
Insight Global
Longueuil, QC
- $28 to $42 CAD / hour
- Contract
Added 34 mins ago
HR
Civic Addressing Coordinator
Halifax Regional Municipality
Halifax, NS
- Full-time
…responsible for the administration of HRM’s Civic Addressing and Asset Naming Programs, with a focus on the delivery and updating of commemorative naming and municipal asset identification…
Added 34 mins ago
TS
Administration/Project Coordinator
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
The Administrative & Projects Coordinator provides administrative and project coordination support to the Territorial Youth Secretaries and the Youth Department. The position coordinates…
Added 1 hour ago
MM
Customer Support and Invoicing Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
Added 1 hour ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
Lead, coach, and develop the Sales and Marketing Coordinator
Added 1 hour ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Brantford, ON
- $18.42 to $27.02 CAD / hour
- Full-time
…Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are…
Added 2 hours ago
FT - Maintenance and Administrative Coordinator - 150 Ontario Supportive Housing
Connective
Prince George, BC
The Maintenance and Administrative Coordinator will assist in maintaining a clean and safe environment in and around the properties, both owned and leased by Connective, within their…
Added 3 hours ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
The Patient and Family Centred Care (PFCC) Coordinator is responsible for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred…
Added 3 hours ago
AH
Clinical Research Coordinator-Hematology
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…cancer therapies? We are seeking a dynamic Clinical Trials Coordinator to join our Clinical Trial Unit (CTU), with a primary assignment to the Hematology group. Reporting to the CTU…
Added 3 hours ago
AH
Registered Nurse - Patient Flow Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Reporting to the Stollery Children's hospital Flow Manager, the Registered Nurse - Flow Coordinator functions as an integral member of the multidisciplinary team. Working in collaboration…
Added 4 hours ago
KG
Operations Coordinator
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Operations Coordinator is a full-time, on-site role based in Georgetown, ON, supporting daily operations across Kuthala Group’s business divisions. This position is…
Added 4 hours ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 4 hours ago
SL
Human Resources Coordinator - Automotive Building
Sodexo Live!
Toronto, ON
- Part-time
Location: We are seeking an experienced Human Resources Coordinator to support Sodexo Live! operations at the Automotive Building, Toronto ON.
Added 6 hours ago
AU
Human Resources Coordinator
Allied Universal
Winnipeg, MB
- $55,000 CAD / year
- Full-time
Allied Universal Canada is seeking an organized, detail-oriented, and proactive Human Resources Coordinator to support day-to-day HR operations for our security workforce in Winnipeg,…
Added 6 hours ago
BU
FINANCIAL OPERATIONS COORDINATOR
Brandon University
Brandon, MB
- Full-time
Step into a hands-on Financial Operations Coordinator role within a dynamic manufacturing environment. You’ll partner closely with operations, streamline systems, and provide financial…
Added 7 hours ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Full-time
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Added 7 hours ago
8
Environmental Field Coordinator
81c0aabf-6f03-44c5-9c88-1eda433fbbd5
BC
- $45 CAD / hour
…reinforce Silvertip's growing potential as an emerging tier-one asset for the…
Added 7 hours ago
SH
Mechanical and Electrical Project Coordinator 2026-223-SB
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Mechanical and Electrical Project Coordinator will support Actionmarguerite will provide mechanical and electrical systems leadership in the forms of planning and executing multiple…
Added 7 hours ago
FO
Client Services Coordinator
First Onsite Property Restoration
AB · Edmonton, AB
- Full-time
…Canadian Roofing & Siding is looking for a Client Services Coordinator to join our team! In this role, you'll be the first point of contact for incoming inquiries and play a key role in…
Added 7 hours ago
Scheduling Clerk - Home Care
Winnipeg Regional Health Authority
Winnipeg, MB
…Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff* schedules by entering data in to the Home Care scheduling…

Manulife

Elite Inforce Case Coordinator

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife’s Individual Insurance team currently has an opportunity for an Elite Case Coordinator.

The primary responsibility is to provide pro-active support to our Corporate Account, National Account and Independent Advisor offices, as well to liaison with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy;
Pro-actively follow-up on all pending cases to ensure service standards are being met;
Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them;
Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management. Be a team player with strong interpersonal skills.

Preferred Qualifications:

Must be adaptable and capable of handling ongoing change management. Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service.
Demonstrate the ability to influence, convince, direct, and persuade others effectively.
Show exceptional organizational skills and attention to detail.
Knowledge of individual life insurance terminology and products is considered an asset.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Elite Case Coordinator builds relationships with assigned branches to provide proactive support for life insurance applications. They manage pending cases, perform outbound communications, and resolve issues to ensure efficient file processing.

Requirements

Candidates must possess excellent communication skills, strong interpersonal abilities, and proven customer service experience. Adaptability, organizational skills, and knowledge of life insurance products are highly preferred.

Skills

Customer service
Communication skills
Relationship building
Problem solving
Organizational skills
Attention to detail
Change management
Interpersonal skills
Life insurance terminology
Conflict resolution
Time management
Professionalism

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Life insurance
Case management
Financial services
Wealth solutions
Protection solutions
Segregated funds
Mutual funds
Annuities
Guaranteed interest contracts
Living benefits
Critical illness
Long-term care
Disability products
Corporate accounts
National accounts
Independent advisors
Change management
Customer support
Relationship management
Insurance applications

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