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Added 1 hour ago
ES
Director of Engineering & Technical Services
Engineering Search Firm Inc.
Hanover, ON
- Full-time
Reporting to the VP of Operations, the Director of Engineering & Technical Services is responsible for leading Technical Services and Product Development, ensuring projects are delivered on…
Added 1 hour ago
CC
Part Time Member Solutions Representative
Crossroads Credit Union
Preeceville, SK
- Part-time
At Crossroads Credit Union, our members are at the heart of everything we do. As a Member Service Representative (MSR), you’ll handle transactions while fostering meaningful relationships,…
Added 1 hour ago
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Elite Inforce Case Coordinator
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…and professionally with all levels of management. Be a team player with strong interpersonal…
Added 2 hours ago
Care Coordinator, Disability Support Program
The Government of Nova Scotia
NS · Flexible, NS
…diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness…
Added 2 hours ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
…we’ve got an opportunity for you. We are looking for an Account Representative, so if you’re passionate about improving people’s financial health and have experience with lending services,…
Added 3 hours ago
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Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 4 hours ago
CFCS - St Nicholas House FSCD - Child Youth Care Worker CFCS
Catholic Social Services
Edmonton, AB
Catholic Social Services is currently seeking a part-time, 36 hours per week, Child & Youth Care Worker in EDMONTON to join our St Nicholas team. Providing excellent client-centered care,…
Added 4 hours ago
Business Development Representative
Execulink Telecom
Woodstock, ON
…chance to make a measurable impact. As a Business Development Representative, you will identify and pursue new business prospects, uncover customer needs, and align them with Execulink’s…
Added 4 hours ago
Sales Representative - Uniform
Cintas
Kawartha Lakes, ON · Lindsay, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 4 hours ago
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Service Writer/Inside Sales Representative
Fountain Tire
Terrace, BC
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Great discounts for you and your family on tires, parts, and mechanical services
Added 5 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 5 hours ago
CC
Sales Representative - Uniform
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 6 hours ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Deliver high quality, relevant programs and services: DWDC will provide information, education, and support to individuals, families, and clinicians across Canada
Added 7 hours ago
Food Service Representative, Second Cup
Sinai Health
Toronto, ON
Be a key player in the daily rhythm of Mount Sinai Hospital by serving guests from one of Canada’s most recognizable specialty coffee brands. Sinai Health is looking for a Food Service…
Added 7 hours ago
Customer Service Representative, RMV (Clerk 3)
The Government of Nova Scotia
Middleton, NS
…balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing…
Added 17 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 21 hours ago
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Customer Service Representative
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $55,000 to $70,000 CAD / year
Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department.
Added 1 day ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 1 day ago
P
Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 1 day ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..
Added 2 days ago
P
Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 2 days ago
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Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Exceptional team player and ability to be an active member of a high performing team.
Added 2 days ago
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Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
Added 2 days ago
FT
Inside Sales Representative, Grande Prairie (Whispering Ridge)
Fountain Tire
Grande Prairie, AB
- Other
Fountain Tire Grande Prairie (10205 156 Avenue), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative!
Added 2 days ago
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Project Manager
Powell
Acheson, AB
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Manulife

Elite Inforce Case Coordinator

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife’s Individual Insurance team currently has an opportunity for an Elite Case Coordinator.

The primary responsibility is to provide pro-active support to our Corporate Account, National Account and Independent Advisor offices, as well to liaison with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy;
Pro-actively follow-up on all pending cases to ensure service standards are being met;
Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them;
Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management. Be a team player with strong interpersonal skills.

Preferred Qualifications:

Must be adaptable and capable of handling ongoing change management. Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service.
Demonstrate the ability to influence, convince, direct, and persuade others effectively.
Show exceptional organizational skills and attention to detail.
Knowledge of individual life insurance terminology and products is considered an asset.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Elite Case Coordinator builds relationships with assigned branches to provide proactive support for life insurance applications. They manage pending cases, perform outbound communications, and resolve issues to ensure efficient file processing.

Requirements

Candidates must possess excellent communication skills, strong interpersonal abilities, and proven customer service experience. Adaptability, organizational skills, and knowledge of life insurance products are highly preferred.

Skills

Customer service
Communication skills
Relationship building
Problem solving
Organizational skills
Attention to detail
Change management
Interpersonal skills
Life insurance terminology
Conflict resolution
Time management
Professionalism

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Life insurance
Case management
Financial services
Wealth solutions
Protection solutions
Segregated funds
Mutual funds
Annuities
Guaranteed interest contracts
Living benefits
Critical illness
Long-term care
Disability products
Corporate accounts
National accounts
Independent advisors
Change management
Customer support
Relationship management
Insurance applications

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