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Added 22 mins ago
FH
Licensed Practical Nurse Educator, Long Term Care
Fraser Health Authority
Harrison Hot Springs, BC
- $34.2 to $46.4 CAD / hour
- Other
…evidence-informed practice and education theory to provide structured training and education programs that will achieve the most effective outcomes and deliver formal group or individual…
Added 22 mins ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health Authority
White Rock, BC
- $48.63 to $60.74 CAD / hour
- Full-time
…leadership experience or an equivalent combination of education, training and…
Added 22 mins ago
FH
Emergency Psychiatric Liaison Nurse (EPLN)
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Receives referrals through the Patient Care Coordinator (PCC) and a variety of internal and external sources, including the general Emergency Department, Pediatric Emergency Department and…
Added 22 mins ago
SP
Proposal Coordinator
Spark Power
AB · Edmonton, AB
- Full-time
Spark Power, a trusted partner in energy in North America, is seeking a highly organized and detail-oriented Proposal Coordinator to support proposal development, prequalification…
Added 38 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…patients, residents, families, visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook,…
Added 52 mins ago
SI
Clinical Education & IPAC Coordinators
Shannex Incorporated
Kentville, NS
- Full-time
Reporting to the Regional Director/Manager, LTC, the Clinical Education & IPAC Coordinator, LTC works collaboratively with Regional Operations Teams and Shannex’s Clinical Services Team,…
Added 52 mins ago
FH
Substance Use Clinician, Indigenous Health - Bachelors
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Other
…conferences. May develop and deliver in-services, presentations and training to clients, families and caregivers. Participates in process improvement activities, follows clinical, and…
Added 52 mins ago
PH
Administrative Coordinator, Staffing Office Resource Team
Providence Healthcare
Toronto, ON
- Temporary
Using computerized staffing systems, the Administrative Coordinator, Staffing Office, calls in and allocates relief staff, while also performing related staffing duties, including the input…
Added 52 mins ago
FH
Licensed Practical Nurse, Outreach - Abbotsford
Fraser Health Authority
Abbotsford, BC
- $32.84 to $44.96 CAD / hour
- Other
Reporting to the Program Coordinator or designate and under the direction of the team leader, the Licensed Practical Nurse (LPN) Outreach works as a member of the multidisciplinary mental…
Added 52 mins ago
KP
Coordinator - Curriculum - Competition ID: 4868
Kwantlen Polytechnic University
Surrey, BC
- Full-time
We are currently seeking a Coordinator - Curriculum to join our Records, Curriculum and Graduation team.
Added 52 mins ago
FH
Clinical Counsellor, Mental Health & Substance Use Services
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Other
Reporting to the Manager, Clinical Operations and under the direction of the Coordinator, the Clinical Counsellor provides consultation, assessment, short term case management and clinical…
Added 52 mins ago
GE
Apprentice, Truck Mechanic
GFL Environmental Inc.
Emerald Park, SK
- Full-time
Communicate effectively with Shop Foreman, Lead Hand and Parts Coordinator.
Added 1 hour ago
KP
Coordinator - Curriculum
Kwantlen Polytechnic University
Surrey, BC
- Full-time
- Temporary
We are currently seeking a Coordinator - Curriculum to join our Records, Curriculum and Graduation team.
Added 1 hour ago
Maintenance Assistant
Amica Senior Lifestyles
Brampton, ON
With your attention to detail, you will be responsible for assisting the Maintenance Coordinator with the day to day operations of the facility, including the cleanliness and upkeep of the…
Added 1 hour ago
B
Communications Coordinator
BMO
Toronto, ON · FCP
- Full-time
Added 1 hour ago
L
Prepared Foods Clerk - Part Time
Longo's
Whitby, ON
- Part-time
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the…
Added 1 hour ago
TU
Clinical Education Program Coordinator, UG/PG (RIH)
The University of British Columbia
Kamloops, BC
- $4,981 to $5,713 CAD / month
- Full-time
The incumbent reports directly to the RIH Site Coordinator (UG/PG) and takes direction form the FP PGME Site Coordinator regarding FP PGME deliverables. The incumbent, works closely with…
Added 1 hour ago
UO
Clinical Education Program Coordinator, UG/PG (RIH)
University of British Columbia
Kamloops, BC · IH | Kamloops Royal Inland Hospital (KRIH)
- $4,981 to $5,713 CAD / month
- Full-time
The incumbent reports directly to the RIH Site Coordinator (UG/PG) and takes direction form the FP PGME Site Coordinator regarding FP PGME deliverables. The incumbent, works closely with…
Added 1 hour ago
NC
Technical Services Technologist Trainee - North Bay
NAV CANADA
North Bay, ON
- Full-time
Become a member of the NAV CANADA Technical Services team. We offer career-long training on advanced equipment; a full range of opportunities as you gain experience; competitive salaries;…
Added 1 hour ago
VC
Coordinator (RN/RPN) - Resident Care
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
…by acting as a clinical resource for staff, supporting staff training and development, and provides leadership and support to the interdisciplinary team. Assists the Manager/Clinical…
Added 1 hour ago
TS
Kettle Coordinator - Temporary
The Salvation Army in Canada
North Vancouver, BC
- Full-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 2 hours ago
TS
Kettle Coordinator - Temporary
The Salvation Army Canada and Bermuda Territory
North Vancouver, BC
- Full-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 2 hours ago
Shipping Coordinator
Siemens
Concord, ON · Peterborough, ON
The Shipping Coordinator is responsible for executing and supporting daily shipping and staging activities, ensuring timely, accurate, and compliant processing of both domestic and…
Added 2 hours ago
ECD - Project Engineer - Travel Projects
Kiewit
Halifax, NS · Oakville, ON · Toronto, ON
Act as managing project engineer/coordinator on multiple projects, providing supervision and on-the-job training for lower level engineers
Added 2 hours ago
CE
Fence Labourer
Cooper Equipment Rentals Limited
Calgary, AB
- Full-time
Continuous training, learning and development opportunities

Manulife

Elite Inforce Case Coordinator

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Manulife’s Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent Financial Advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Manulife’s Individual Insurance team currently has an opportunity for an Elite Case Coordinator.

The primary responsibility is to provide pro-active support to our Corporate Account, National Account and Independent Advisor offices, as well to liaison with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy;
Pro-actively follow-up on all pending cases to ensure service standards are being met;
Anticipate the needs of their customers and perform outbound calls, e-mails or any notifications to keep them informed of the details that are important to them;
Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

Exhibit excellent communication skills, both oral and written, and demonstrate proven customer service experience with the ability to interact effectively and professionally with all levels of management. Be a team player with strong interpersonal skills.

Preferred Qualifications:

Must be adaptable and capable of handling ongoing change management. Possess the ability to research, identify problems, and contribute to finding solutions, including recognizing when to escalate exceptions to provide superior service.
Demonstrate the ability to influence, convince, direct, and persuade others effectively.
Show exceptional organizational skills and attention to detail.
Knowledge of individual life insurance terminology and products is considered an asset.
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Elite Case Coordinator builds relationships with assigned branches to provide proactive support for life insurance applications. They manage pending cases, perform outbound communications, and resolve issues to ensure efficient file processing.

Requirements

Candidates must possess excellent communication skills, strong interpersonal abilities, and proven customer service experience. Adaptability, organizational skills, and knowledge of life insurance products are highly preferred.

Skills

Customer service
Communication skills
Relationship building
Problem solving
Organizational skills
Attention to detail
Change management
Interpersonal skills
Life insurance terminology
Conflict resolution
Time management
Professionalism

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Life insurance
Case management
Financial services
Wealth solutions
Protection solutions
Segregated funds
Mutual funds
Annuities
Guaranteed interest contracts
Living benefits
Critical illness
Long-term care
Disability products
Corporate accounts
National accounts
Independent advisors
Change management
Customer support
Relationship management
Insurance applications

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