Jobs in Canada

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Added 19 days ago
A
Clinical Research Associate I
AbbVie
Edmonton, AB
- Full-time
Focus on site clinical research that ensures appropriate conduct of the trial while driving improvement in data integrity, compliance, overall study performance and customer experience.
Added 19 days ago
M
Engineering Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…reliability and customer experience. You will use operational data and service insights to identify risks, improve support practices, and ensure lessons from production incidents translate…
Added 19 days ago
T
Marketing Manager
Texcan
Surrey, BC
- Full-time
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 19 days ago
J
League Manager - JAM Sports Winnipeg
JAM
Winnipeg, MB
- Full-time
…that brings in new players. Build the business case for your manager (what it costs, what it could earn, how it could be tested), and once it’s approved, promote it, launch it and make it…
Added 19 days ago
B
Clinical Manager - Virtual Behavioural Medicine (VBM) and Inpatient Behavioural Neurology Unit (4W)
Baycrest
Toronto, ON
- Full-time
Manages daily operations of VBM and 4W including management of patient flow and data measurement, along with program operations (including human resources to ensure staff coverage) and…
Added 19 days ago
B
Business Banking Relationship Manager Trainee
BMO
Goderich, ON
- Full-time
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Added 19 days ago
M
Client Service Specialist – AdminAdvantage
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
Added 19 days ago
FS
Généraliste Talent et Culture / People & Culture Generalist
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
Added 19 days ago
A
Boutique Fitness Manager
Altea
Vancouver, BC
- Full-time
The Numbers. Class utilization, attendance trends, member retention in the program, and instructor performance metrics are yours to watch and act on.
Added 19 days ago
Senior Manager Culture and Organizational Development
Independent Electricity System Operator
Canada
Monitor program effectiveness through data, metrics, and continuous improvement practices to maximize organizational impact and value.
Added 19 days ago
DH
Food & Beverage Manager
Drake Hotel Properties
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Work closely with the Director of Food + Beverage on supporting the culinary program, analyzing menu trends, responsible for seasonal and thematic menu development, researching current…
Added 19 days ago
OT
Accessibility and Accommodation Specialist
Ontario Tech University
Oshawa, ON
- Full-time
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 19 days ago
Office Administrator
Westcorp
Edmonton, AB
Must have the flexibility and be available to work the hours that can be irregular, as required by the business needs · Must have own vehicle and valid driver's license
Added 19 days ago
Accessibility and Accommodation Specialist
ontariotechu
Oshawa, ON
Reporting to the Manager, Student Accessibility Services, the Specialist works with an ethno-culturally and academically diverse student population to provide comprehensive evaluation and…
Added 19 days ago
FH
Manager, Clinical Operations & Program Services, Surgical Services - RCH
Fraser Health
New Westminster, BC
- Full-time
Lead with purpose and make a meaningful impact on patient care at Fraser Health. As the Manager, Clinical Operations & Program Services, you will provide strategic and operational…
Added 19 days ago
NG
Compensation Manager
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
We're seeking a strategic, data-driven Compensation Manager to lead competitive pay programs that align with our growth and values. In this role, you will design salary structures,…
Added 19 days ago
S
Manager, 3D Printing & Clinical Engineering
Sanya’k̓ula
Vancouver, BC
- Full-time
The 3D Printing & Clinical Engineering Manager provides strategic, operational, and technical leadership for the Clinical Technology Innovation (CTI) Program, with a specific focus on…
Added 19 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Must have a valid Class 5 Driver’s License
Added 19 days ago
NG
Compensation Manager
NFI Group Inc.
Winnipeg, MB
- Full-time
We're seeking a strategic, data-driven Compensation Manager to lead competitive pay programs that align with our growth and values. In this role, you will design salary structures,…
Added 19 days ago
A
Sales Manager
Altea
Vancouver, BC
- Full-time
Retention and Reactivation. Acquisition without retention is not growth. You monitor engagement data, intervene early when attrition risk appears, and design reactivation campaigns that…
Added 19 days ago
A
Front of House Manager
Altea
Vancouver, BC
- Full-time
The Front of House Manager owns that experience. You lead a team that includes Front of House Supervisors and their staff, and you are accountable for the front desk, recovery services, and…
Added 20 days ago
Manager, Records & Privacy Compliance
Southwestern Public Health
St. Thomas, ON · Woodstock, ON
Oversee the secure destruction of health records according to record retention schedule in consultation with program teams and IT team.
Added 20 days ago
LC
Development Officer, Corporate Donations_FT-Perm
LOFT Community Services
Toronto, ON
- $74,083 to $86,715 CAD / year
- Full-time
Reporting to the Senior Manager, Grants & Corporate Donations, the Development Officer, Corporate Donations at LOFT Community Services focuses on generating corporate revenue. They…
Added 20 days ago
M
Product Owner
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Define the priority of the deliverables and order of build in partnership with the Manager of Engineering (MoE).
Added 20 days ago
D
Customer Marketing Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We’re hiring a Customer Marketing Manager to turn customer relationships into measurable retention, advocacy, and revenue growth. You’ll join Directive’s internal marketing team and build…

Manulife

Engineering Manager

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Minimum 5+ years of related experience in technology, software engineering, production support, application support, or a related technical field.
Posting language: English
Posted: Oct 22, 2026

Original job description

Join our Insurance Technology team!

This is a technical leadership role focused on the production support, operational stability, and reliability of business-critical technology platforms. You will lead a team responsible for keeping applications running effectively in production, strengthening operational readiness, resolving incidents, and reducing recurring service issues.

Working closely with engineering, product, business, and technology teams, you will bring together people leadership, technical expertise, production support, and ITIL-aligned service management practices to improve application reliability and customer experience. You will use operational data and service insights to identify risks, improve support practices, and ensure lessons from production incidents translate into sustainable improvements.

This role is ideal for a technology leader who understands what it takes to operate and support enterprise applications in production and enjoys building teams, processes, and practices that make critical services more reliable and resilient.

Position Responsibilities:

Lead a team responsible for production and application support across business-critical technology platforms, with accountability for service reliability, operational stability, and customer experience.
Lead major incident response and production support activities, ensuring timely resolution, effective escalation, stakeholder communication, and coordination across technical teams.
Strengthen production readiness and supportability through operational playbooks, runbooks, monitoring and observability practices, knowledge management, and team development.
Lead post-incident reviews and problem management activities, ensuring root causes are understood and lessons learned are translated into sustainable improvements that reduce recurring incidents.
Apply and continuously improve ITIL-aligned practices across Incident, Problem, Change, Knowledge, and Service Request Management.
Partner with engineering, product, and business teams to ensure production support, reliability, and operational readiness are considered throughout the technology delivery lifecycle.
Define, monitor, and communicate service health and production support metrics, including incident volume, Mean Time to Resolution (MTTR), availability, change success rate, service-level attainment, backlog health, and recurring problem trends.
Use operational data, dashboards, and trend analysis to identify risks, improve service performance, strengthen workload management, and continuously improve the effectiveness of production support.
Coach and develop team members while creating clear accountability for service outcomes, collaboration, technical growth, continuous improvement, and customer focus.

Required Qualifications:

Minimum 5+ years of related experience in technology, software engineering, production support, application support, or a related technical field.
Demonstrated experience leading, managing, or mentoring teams responsible for production or application support, including operational stability, incident response, service performance, and continuous improvement.
Hands-on technical experience supporting and troubleshooting enterprise applications in production environments, with experience in .NET and/or JavaScript technologies and relational databases such as SQL Server or PostgreSQL.
Experience investigating production issues, identifying root causes, and partnering with engineering teams to implement sustainable solutions.
Experience working with cloud-hosted applications and services, preferably Microsoft Azure, within Agile and DevOps delivery environments.
Demonstrated experience applying ITIL or IT Service Management (ITSM) practices, including Incident, Problem, Change, Knowledge, and Service Level Management.
Experience using production support metrics, dashboards, and trend analysis to identify service issues, communicate service health, and drive measurable improvements.

Preferred Qualifications:

Bachelor's degree in computer science, Engineering, Information Technology, or a related discipline, or equivalent education and practical experience.
Experience leading production support and/or on-call operations for business-critical enterprise applications.
Previous hands-on experience as a software developer/engineer or as a tech lead.
Experience managing or coordinating major incidents and service disruptions involving multiple technical and business teams.
Experience with ServiceNow or a comparable ITSM platform.
Experience with monitoring and observability platforms and using service telemetry to identify production issues and performance trends.
Familiarity with CI/CD pipelines, release management, change management, and modern production support practices.
Experience working in complex enterprise technology environments where application reliability, service availability, and operational risk are critical considerations.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

You will lead a team responsible for the operational stability, reliability, and production support of business-critical technology platforms. This involves managing incident responses, driving root cause analysis, and implementing sustainable improvements through ITIL-aligned service management practices.

Requirements

Candidates must have at least 5 years of experience in technology, software engineering, or production support, including demonstrated leadership in managing operational stability. Proficiency in .NET or JavaScript, relational databases, and cloud-hosted environments like Microsoft Azure is required.

Skills

Technical leadership
Production support
Incident management
Problem management
ITIL
Service management
Application reliability
Operational stability
Observability
Monitoring
Agile
DevOps
.NET
JavaScript
SQL Server
PostgreSQL

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
Insurance Technology
Production Support
Operational Stability
Reliability
ITIL
Incident Response
Problem Management
Service Management
Observability
Monitoring
Agile
DevOps
.NET
JavaScript
SQL Server
PostgreSQL
Microsoft Azure
ServiceNow
CI/CD
Release Management
Change Management
Enterprise Applications
Technical Leadership
Root Cause Analysis
Service Health
MTTR
Workload Management
Cloud-hosted
ITSM

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Work requirements

Jobs in Canada