Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 35 mins ago
B
Software Engineer - Identity & Authorization
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
The largest, most demanding enterprises run on Baseten, and they bring exacting requirements for how people, services, and agents access the platform. This is the founding role for our…
Added 35 mins ago
B
Software Engineer - Identity & Authorization
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
The largest, most demanding enterprises run on Baseten, and they bring exacting requirements for how people, services, and agents access the platform. This is the founding role for our…
Added 48 mins ago
D
Consultant or Senior Consultant
Deloitte
Toronto, ON
- Full-time
Lead or contribute to the analysis, design, development, integration, testing, deployment, and support of modern applications and cloud-based solutions for clients.
Added 48 mins ago
A
Account Technology Strategist
Avanade
Toronto, ON
- Internship
As a trusted advisor, you'll lead strategic conversations, influence executive stakeholders, and drive adoption of cloud, data, AI, security, and modern workplace solutions.
Added 51 mins ago
FH
VIP Guest Experience Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
…overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest…
Added 1 hour ago
TS
AVP, AI & Innovation
TD Securities
Toronto, ON
- Full-time
Lead the Applied AI and Innovation capability for TD Securities and build a high-performing team of applied AI specialists. Identify advances in AI that matter to the business and translate…
Added 1 hour ago
M
Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud…
Added 1 hour ago
M
Genesys Cloud CX Solution Designer
Miratech
Toronto, ON
- Full-time
Experience with Google integrations or other cloud-based AI services in a contact centre environment.
Added 1 hour ago
C
Solution Delivery and Integration Lead
CGI
Toronto, ON
- Full-time
We are seeking an experienced Solution Delivery and Integration Lead to drive the end-to-end delivery of complex, integrated technology solutions across multiple teams, systems, and…
Added 1 hour ago
M
Development & Delivery Lead (CCaaS Platform)
Miratech
Toronto, ON
- Full-time
We are looking for an experienced Development & Delivery Lead – Cloud Contact Center as a Service (CCaaS) to lead the planning, technical direction, execution and delivery of Genesys Cloud…
Added 1 hour ago
M
Genesys Cloud CX Solution Designer
Miratech
Toronto, ON
- Full-time
Experience with Google integrations or other cloud-based AI services in a contact centre environment.
Added 2 hours ago
AH
Lead
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Senior Analyst position within the Surveillance & Reporting team in Cancer Advanced Analytics, Data & Analytics. The Surveillance & Reporting team plays an important role in supporting…
Added 3 hours ago
ET
Director, Cybersecurity, Digital Transformation, Applications, Data and Artificial Intelligence
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
In particular, you will lead our cybersecurity and compliance program (including ITAR, CMMC, and NIST 800-171), the evolution of the EPICOR/Kinetic ERP, the development of our BI and…
Added 3 hours ago
OM
Account Manager, Client Solutions
Omnicom Media
Toronto, ON
- Full-time
As a member of the Client Solutions Team, you will serve as a cross-functional day to day manager responsible for development of client solution programs, integration with agency/clients,…
Added 3 hours ago
CC
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build…
Added 3 hours ago
N
Network Engineer
Nutrien
Calgary, AB
- Full-time
Lead the support and continuous improvement of global core network services, including backbone, data center, shared services, and Cisco Unified Communications Manager (CUCM) environments,…
Added 3 hours ago
AS
GCP Consultant
Apex Systems
Toronto, ON
- $49 to $54 USD / hour
- Contract
Apex Systems is seeking a Senior GCP Consultant to join a leading financial services organization in Toronto. This role acts as the intermediate layer between cloud services,…
Added 3 hours ago
V
Driveline Systems Application Engineer
V2Soft
Windsor, ON
- Contract
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield…
Added 3 hours ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
MA
Tech Lead - Snowflake & DBT
Mitra AI
Canada
- Contract
We are seeking a highly experienced, hands-on Lead / Principal Data Engineer with deep expertise in Snowflake, DBT, advanced SQL, and modern data engineering practices to support enterprise…
Added 3 hours ago
A
Senior Sales Representative, Up Market Major Accounts (Hunter)
ADP
Mississauga, ON
- $71,800 to $121,800 CAD / year
- Other
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and…
Added 4 hours ago
KG
IAM Architect
Kinross Gold Corporation
Toronto, ON
- Full-time
…Administration (IGA) platform. Sitting within the Enterprise Cyber team in IT, the Architect defines identity standards, reference architectures, and the multi-year IAM roadmap, provides…
Added 4 hours ago
C
Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Toronto, ON · Montreal, QC
- Full-time
Comprendre et expliquer l’architecture et les services de Cisco dans le domaine des technologies de sécurité
Added 4 hours ago
M
Senior Java Developer (with LLM expertise)
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Java Developer with LLM expertise to lead the technical design, development and integration of core banking application systems for a major financial services…

Manulife

Engineering Manager

Toronto, ON, Canada
Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Minimum 5+ years of related experience in technology, software engineering, production support, application support, or a related technical field.
Posting language: English
Posted: Oct 22, 2026

Original job description

Join our Insurance Technology team!

This is a technical leadership role focused on the production support, operational stability, and reliability of business-critical technology platforms. You will lead a team responsible for keeping applications running effectively in production, strengthening operational readiness, resolving incidents, and reducing recurring service issues.

Working closely with engineering, product, business, and technology teams, you will bring together people leadership, technical expertise, production support, and ITIL-aligned service management practices to improve application reliability and customer experience. You will use operational data and service insights to identify risks, improve support practices, and ensure lessons from production incidents translate into sustainable improvements.

This role is ideal for a technology leader who understands what it takes to operate and support enterprise applications in production and enjoys building teams, processes, and practices that make critical services more reliable and resilient.

Position Responsibilities:

Lead a team responsible for production and application support across business-critical technology platforms, with accountability for service reliability, operational stability, and customer experience.
Lead major incident response and production support activities, ensuring timely resolution, effective escalation, stakeholder communication, and coordination across technical teams.
Strengthen production readiness and supportability through operational playbooks, runbooks, monitoring and observability practices, knowledge management, and team development.
Lead post-incident reviews and problem management activities, ensuring root causes are understood and lessons learned are translated into sustainable improvements that reduce recurring incidents.
Apply and continuously improve ITIL-aligned practices across Incident, Problem, Change, Knowledge, and Service Request Management.
Partner with engineering, product, and business teams to ensure production support, reliability, and operational readiness are considered throughout the technology delivery lifecycle.
Define, monitor, and communicate service health and production support metrics, including incident volume, Mean Time to Resolution (MTTR), availability, change success rate, service-level attainment, backlog health, and recurring problem trends.
Use operational data, dashboards, and trend analysis to identify risks, improve service performance, strengthen workload management, and continuously improve the effectiveness of production support.
Coach and develop team members while creating clear accountability for service outcomes, collaboration, technical growth, continuous improvement, and customer focus.

Required Qualifications:

Minimum 5+ years of related experience in technology, software engineering, production support, application support, or a related technical field.
Demonstrated experience leading, managing, or mentoring teams responsible for production or application support, including operational stability, incident response, service performance, and continuous improvement.
Hands-on technical experience supporting and troubleshooting enterprise applications in production environments, with experience in .NET and/or JavaScript technologies and relational databases such as SQL Server or PostgreSQL.
Experience investigating production issues, identifying root causes, and partnering with engineering teams to implement sustainable solutions.
Experience working with cloud-hosted applications and services, preferably Microsoft Azure, within Agile and DevOps delivery environments.
Demonstrated experience applying ITIL or IT Service Management (ITSM) practices, including Incident, Problem, Change, Knowledge, and Service Level Management.
Experience using production support metrics, dashboards, and trend analysis to identify service issues, communicate service health, and drive measurable improvements.

Preferred Qualifications:

Bachelor's degree in computer science, Engineering, Information Technology, or a related discipline, or equivalent education and practical experience.
Experience leading production support and/or on-call operations for business-critical enterprise applications.
Previous hands-on experience as a software developer/engineer or as a tech lead.
Experience managing or coordinating major incidents and service disruptions involving multiple technical and business teams.
Experience with ServiceNow or a comparable ITSM platform.
Experience with monitoring and observability platforms and using service telemetry to identify production issues and performance trends.
Familiarity with CI/CD pipelines, release management, change management, and modern production support practices.
Experience working in complex enterprise technology environments where application reliability, service availability, and operational risk are critical considerations.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

You will lead a team responsible for the operational stability, reliability, and production support of business-critical technology platforms. This involves managing incident responses, driving root cause analysis, and implementing sustainable improvements through ITIL-aligned service management practices.

Requirements

Candidates must have at least 5 years of experience in technology, software engineering, or production support, including demonstrated leadership in managing operational stability. Proficiency in .NET or JavaScript, relational databases, and cloud-hosted environments like Microsoft Azure is required.

Skills

Technical leadership
Production support
Incident management
Problem management
ITIL
Service management
Application reliability
Operational stability
Observability
Monitoring
Agile
DevOps
.NET
JavaScript
SQL Server
PostgreSQL

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
Insurance Technology
Production Support
Operational Stability
Reliability
ITIL
Incident Response
Problem Management
Service Management
Observability
Monitoring
Agile
DevOps
.NET
JavaScript
SQL Server
PostgreSQL
Microsoft Azure
ServiceNow
CI/CD
Release Management
Change Management
Enterprise Applications
Technical Leadership
Root Cause Analysis
Service Health
MTTR
Workload Management
Cloud-hosted
ITSM

Report this job