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Added 9 mins ago
D
Personal Finance Advisor
Desjardins
Bonaventure, QC · Carleton-sur-Mer, QC · Maria, QC · New Richmond, QC · Caisse Desjardins de la Baie-des-Chaleurs
- Full-time
Please note that other combinations of qualifications and relevant experience may be considered
Added 9 mins ago
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Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Vancouver, BC
- Full-time
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Added 9 mins ago
B
Customer Service Representative
BMO
Elora, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 9 mins ago
B
Customer Service Representative
BMO
Orillia, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 9 mins ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…incumbent also serves as the primary Facilities Management representative for the Cairns Family Health and Bioscience Research Complex (CFHBRC), coordinating facility operations,…
Added 9 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…and technology productivity to sustainably improve capacity, customer outcomes, and efficiency across Technology and Operations - including delivery models, product operating models,…
Added 9 mins ago
Product Owner, Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
Each role will focus on a different part of the business and member experience, with opportunities across areas like Quote & Buy, Home & Auto Insurance Products, Digital Policy Service,…
Added 9 mins ago
Customer Service Representative - Ouellette & Park, Windsor (18.75 hrs/week)
Scotiabank
Windsor, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 9 mins ago
ScotiaMcLeod Investment Associate - Toronto
Scotiabank
Toronto, ON
Approval as a Registered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO)
Added 9 mins ago
Warehouse Associate
Sonepar
Vaughan, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 9 mins ago
Project Coordinator
Sonepar
Winnipeg, MB
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 9 mins ago
Warehouse Driver
Sonepar
Vaughan, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 9 mins ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 9 mins ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
…goal, no matter their background or level of education and experience. You like problem solving, expanding your horizons and making even the smallest positive impact for your community and…
Added 9 mins ago
HW
Client Services Associate
Harbourfront Wealth Management
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
…support. This role ensures superior and personalized client experience through diligent account management, client service excellence, and seamless coordination of client-facing…
Added 10 mins ago
HI
Sales Manager - Western Canada
Holland Imports Inc.
Surrey, BC
- Full-time
…sales goals, cultivate new business opportunities, manage key customer relationships in the region, and direct the field sales team – comprising both employees and agents – in executing all…
Added 10 mins ago
CL
Truck Sales Representative
Charger Logistics Inc.
Calgary, AB
- Full-time
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics…
Added 24 mins ago
Ticketing Services Coordinator
City of Mississauga
Mississauga, ON
Providing excellent customer service; respond to and resolve escalated patron inquiries/concerns in the Ticket Office (in person, phone, and email).
Added 24 mins ago
EM
Customer Service Representative - Bridgewater
Enterprise Mobility
Bridgewater, NS
- $18 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 24 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 mins ago
MC
On-Premise Summer Field Sales Representative - Edmonton
Molson Coors
Edmonton, AB
- Temporary
In the role of a Summer Field Sales Representative in Edmonton you will be part of the Alberta sales teams. You will be exposed to the ever growing, fast paced beverage industry. You will…
Added 24 mins ago
MC
Brand Experience Summer Representative - Calgary
Molson Coors
Calgary, AB
- Internship
In the role of a Brand Experience Summer Field Representative in Calgary you will be part of the Alberta sales teams. You will be exposed to the ever growing, fast paced beverage industry.…
Added 24 mins ago
MC
On-Premise Summer Field Sales Representative - Calgary
Molson Coors
Calgary, AB
- Internship
In the role of a Summer Field Sales Representative in Calgary you will be part of the Alberta sales teams. You will be exposed to the ever growing, fast paced beverage industry. You will…
Added 24 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Cape Breton
Molson Coors
NS · Cape Breton, CA-NS
- Internship
In the role of a Summer Field Sales Representative in Cape Breton you will be part of the Nova Scotia sales teams. You will be exposed to the ever growing, fast paced beverage industry. You…
Added 24 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Charlottetown
Molson Coors
NB · Charlottetown, CA-NB
- Internship
In the role of a Summer Field Sales Representative in Charlottetown you will be part of the New Brunswick sales teams. You will be exposed to the ever growing, fast paced beverage industry.…

Manulife

GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively navigate programs, processes, and services.

This role supports the governance, adoption, and continuous improvement of employee-facing knowledge while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). The role helps ensure employees have access to accurate, accessible, and effective knowledge resources, while supporting the development of the skills and capabilities required to successfully adopt new processes, technologies, and ways of working.

Working closely with content owners, subject matter experts, and operational teams, the Knowledge Governance & Training Lead identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through effective knowledge and learning solutions. The role supports governance activities, business readiness, stakeholder enablement, and continuous improvement efforts that help drive organizational capability and long-term success.

Position Responsibilities

Enterprise Knowledge Governance

Support the governance, quality, and continuous improvement of employee-facing knowledge content and related processes.

Review and monitor knowledge assets to ensure alignment with established quality, accessibility, publishing, and governance standards.
Conduct content audits and support content lifecycle activities including reviews, feedback management, maintenance, and continuous improvement.
Provide guidance and coaching to content owners and authors on knowledge management standards, best practices, and content quality expectations.
Develop and maintain governance documentation, templates, job aids, and supporting resources.
Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.

Support onboarding and enablement of content owners, authors, and approvers by providing training, guidance, and ongoing support related to knowledge management processes and standards.

Learning, Readiness & Capability Development

Design, develop, maintain, and deliver learning programs and resources that support Global People Services colleagues and stakeholders.
Support the adoption of new processes, technologies, and service delivery models through effective learning, readiness, and enablement strategies.
Facilitate engaging virtual and in-person training sessions and workshops.
Conduct learning needs assessments and recommend solutions that address capability gaps and business requirements.
Support operational readiness, system implementations, process improvements, and change initiatives through effective learning strategies.

Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to enhance capability-building and readiness programs.

Required Qualifications

Experience in knowledge management, learning and development, training, HR operations, or a related field.
Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
Experience applying content governance standards, quality review processes, or knowledge management practices.
Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear and user-friendly content.
Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience supporting employee services, HR, shared services, or operational environments.
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Experience developing digital learning using tools such as Articulate Storyline, Rise, or similar technologies.
Knowledge of adult learning principles and instructional design best practices.
Experience supporting global training programs, organizational readiness, or change enablement initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The lead is responsible for governing employee-facing knowledge content and ensuring its quality, accessibility, and continuous improvement. They also design and deliver learning programs to support operational readiness, system adoption, and capability building across Global People Services.

Requirements

Candidates must have experience in knowledge management, training, or HR operations, along with strong facilitation and project management skills. Proficiency in content governance, instructional design, and collaboration with subject matter experts is essential for success in this role.

Skills

Knowledge management
Learning and development
Training facilitation
HR operations
Content governance
Instructional design
Project management
Stakeholder management
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult learning principles
Change enablement
Operational readiness
Communication skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Training and Development
HR Operations
Content Governance
Instructional Design
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult Learning
Change Management
Operational Readiness
Capability Building
Project Management
Stakeholder Enablement
Employee Experience
Global People Services
Financial Services
Hybrid Work
Quality Assurance

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