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Added 11 hours ago
AM
Medical Writer – Waterloo, Belgium (F/M)
Astek Middle East
Waterloo, ON
- Full-time
Alsinova is the subsidiary of the Astek Group, a global player in engineering and technology consulting. Since its creation, the Group has based its development on a strong culture of…
Added 19 hours ago
O
Marketing & Business Development Associate
O-HIVE.AI
Windsor, ON
- Full-time
We are seeking a motivated and results-driven Marketing & Business Development Associate to support O-HIVE's global marketing, sales, and business development activities.
Added 1 day ago
T
TikTok Commerce - Mass Acquisition & Incubation Manager
TikTok
Toronto, ON
- Full-time
…and trusted for the community. As the business scales across global markets, we take on complex challenges across content, commerce, trust, and the differing needs of each local…
Added 1 day ago
BI
Senior Brand Manager, Oncology
Boehringer Ingelheim
Burlington, ON
- Full-time
Lead the cross functional team to develop launch readiness plans and Integrated Customer Plans (ICPs)for the brand(s), patients & specific customer segments in line with corporate…
Added 2 days ago
FI
Canada Partnerships Lead (Path to Co-Founder)
Flowealth Institute of Technology & Innovation
AB · Edmonton, AB
- Contract
Flowealth Institute of Technology and Innovation Inc. is a global technology education and innovation institution with locations in Edmonton, Warri, Lagos, Abuja and Port Harcourt. We have…
Added 2 days ago
X
Director SMB Digital Growth - B2B Payments
Xe.com
Canada
- Full-time
Lead the SMB digital growth strategy, focusing on Account-Based Marketing (ABM) and high-intent inbound sales.
Added 2 days ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 2 days ago
Director, Product Design - Global Wealth Management
Scotiabank
ON · Ottawa, ON
The Director, Product Design, Global Wealth Management contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals,…
Added 2 days ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 2 days ago
ML
Marketing Associate - Brand
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Lead the planning, execution and performance tracking of digital and social content across owned channels, using analytics and consumer insights to continuously optimize performance.
Added 2 days ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
As AVP, GTO Strategy & Transformation, you will lead GTO's strategy, transformation agenda, and multi-year roadmap, while also overseeing the GTO global AI platform roadmap. Your focus will…
Added 2 days ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Experience developing content for digital platforms, social media, internal communications, and corporate campaigns.
Added 2 days ago
M
GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively…
Added 2 days ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 2 days ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…
Added 2 days ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 2 days ago
Intern - Marketing Performance
Kensington
Toronto, ON
Hands-on experience working within a high-performing digital marketing team at a global luxury travel brand.
Added 2 days ago
DT
AI Architect
Derex Technologies Inc
Toronto, ON
- Full-time
We are seeking a visionary and highly experienced AI Architect to lead the design and delivery of next‑generation intelligent solutions across our enterprise. This role is central to our…
Added 2 days ago
KM
Customer Success Manager (Burnaby)
Konica Minolta Business Solutions (Canada) Ltd.
Burnaby, BC
- Full-time
Scalable digital engagement through targeted emails, surveys, campaigns and self-service content
Added 2 days ago
CG
Manager, Product Integrity & Compliance
Canada Goose
Toronto, ON
- Full-time
Lead global product compliance across raw materials, components, products and packaging.
Added 2 days ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
…lifestyle of swimming, sport, fitness and health. Canada is a global leader in high performance swimming and development for both Olympic Program and Paralympic Program swimmers. Swimming…
Added 2 days ago
FS
Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Collaborate with regional Creative Lead to audit digital, social, and collateral materials across priority properties to recommend creative elevation tactics and monitor for impact.
Added 2 days ago
Q
Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We…
Added 2 days ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 2 days ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…

Manulife

GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

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Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively navigate programs, processes, and services.

This role supports the governance, adoption, and continuous improvement of employee-facing knowledge while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). The role helps ensure employees have access to accurate, accessible, and effective knowledge resources, while supporting the development of the skills and capabilities required to successfully adopt new processes, technologies, and ways of working.

Working closely with content owners, subject matter experts, and operational teams, the Knowledge Governance & Training Lead identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through effective knowledge and learning solutions. The role supports governance activities, business readiness, stakeholder enablement, and continuous improvement efforts that help drive organizational capability and long-term success.

Position Responsibilities

Enterprise Knowledge Governance

Support the governance, quality, and continuous improvement of employee-facing knowledge content and related processes.

Review and monitor knowledge assets to ensure alignment with established quality, accessibility, publishing, and governance standards.
Conduct content audits and support content lifecycle activities including reviews, feedback management, maintenance, and continuous improvement.
Provide guidance and coaching to content owners and authors on knowledge management standards, best practices, and content quality expectations.
Develop and maintain governance documentation, templates, job aids, and supporting resources.
Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.

Support onboarding and enablement of content owners, authors, and approvers by providing training, guidance, and ongoing support related to knowledge management processes and standards.

Learning, Readiness & Capability Development

Design, develop, maintain, and deliver learning programs and resources that support Global People Services colleagues and stakeholders.
Support the adoption of new processes, technologies, and service delivery models through effective learning, readiness, and enablement strategies.
Facilitate engaging virtual and in-person training sessions and workshops.
Conduct learning needs assessments and recommend solutions that address capability gaps and business requirements.
Support operational readiness, system implementations, process improvements, and change initiatives through effective learning strategies.

Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to enhance capability-building and readiness programs.

Required Qualifications

Experience in knowledge management, learning and development, training, HR operations, or a related field.
Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
Experience applying content governance standards, quality review processes, or knowledge management practices.
Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear and user-friendly content.
Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience supporting employee services, HR, shared services, or operational environments.
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Experience developing digital learning using tools such as Articulate Storyline, Rise, or similar technologies.
Knowledge of adult learning principles and instructional design best practices.
Experience supporting global training programs, organizational readiness, or change enablement initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The lead is responsible for governing employee-facing knowledge content and ensuring its quality, accessibility, and continuous improvement. They also design and deliver learning programs to support operational readiness, system adoption, and capability building across Global People Services.

Requirements

Candidates must have experience in knowledge management, training, or HR operations, along with strong facilitation and project management skills. Proficiency in content governance, instructional design, and collaboration with subject matter experts is essential for success in this role.

Skills

Knowledge management
Learning and development
Training facilitation
HR operations
Content governance
Instructional design
Project management
Stakeholder management
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult learning principles
Change enablement
Operational readiness
Communication skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Training and Development
HR Operations
Content Governance
Instructional Design
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult Learning
Change Management
Operational Readiness
Capability Building
Project Management
Stakeholder Enablement
Employee Experience
Global People Services
Financial Services
Hybrid Work
Quality Assurance

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