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Added 10 mins ago
M
Commissioned Alberta Land Surveyor (ALS)
McElhanney
Grande Prairie, AB
- Full-time
Ensuring quality assurance procedures are followed for proposals, field returns, drawings, legal plans, documents, and other deliverables.
Added 10 mins ago
NT
Project Engineering Lead
Novus Technical Services
Calgary, AB
- Full-time
The Project Engineering Lead is an experienced and results-driven technical professional able to lead and coordinate all engineering activities throughout the lifecycle of a project. This…
Added 10 mins ago
CH
Chef d'équipe (e) de l'entrepôt- poste de soir
Cardinal Health Canada
Dorval, QC
- Full-time
…distribution center to support our distribution team. The Team Lead spends half their time on the floor, executing daily operations and acting as a role model to others in terms of…
Added 10 mins ago
CN
Lodge Manager - CSE
Civeo North America
Fort McMurray, AB
- Full-time
Maintain quality assurance and control of all lodge operations.
Added 10 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
This is a senior, hands-on quality engineering role focused on automation framework development, API and backend testing, Kafka/event-driven testing, ETL and data pipeline validation,…
Added 10 mins ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
…operational readiness criteria. The successful candidate will lead a team of Verification & Validation (V&V) engineers while collaborating closely with Systems Engineering, RF Engineering,…
Added 10 mins ago
MC
Senior Dynamics 365 F&O Functional Advisor Architect (36149)
Myticas Consulting
Ottawa, ON
- Full-time
Support D365 implementations alongside Scrum Masters, Business Analysts, D365 Functional Consultants, Developers, Quality Assurance and Data Analytics teams.
Added 10 mins ago
AE
SQMS Manager
Airborne Engines Ltd.
Delta, BC
- Full-time
- 3 or more years of experience in quality assurance, auditing, compliance, safety management or corrective-action management in aviation, aerospace or another regulated environment.
Added 10 mins ago
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Product Manager
Linedata
Toronto, ON
- Full-time
Serves as the product owner throughout the product lifecycle, providing support and guidance to development and quality assurance teams.
Added 10 mins ago
CT
Director, Product Development & External Manufacturing
Corinex Technologies Corp.
Vancouver, BC
- Full-time
We are seeking a strategic, technically capable, and hands-on Director, Product Development & External Manufacturing to lead the execution of Corinex’s hardware and semiconductor product…
Added 25 mins ago
C
IT Delivery Manager
Cognizant
Mississauga, ON
- Full-time
Facilitate effective communication and collaboration across delivery, support, quality assurance, and project management teams.
Added 25 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
The Applications Technical Lead provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within the Enterprise Automation…
Added 40 mins ago
C
Lodge Manager - CSE
Civeo
Fort McMurray, AB
- Full-time
Maintain quality assurance and control of all lodge operations.
Added 40 mins ago
AC
Analyste D'affaires Principal En Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
Diriger les activités de test et d'assurance qualité, y compris la planification des tests, les tests d'acceptation par les utilisateurs et la validation des résultats financiers.
Added 40 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Montreal, QC
- $38 to $60 CAD / hour
- Contract
Manage projects in their entirety, from the receipt of basic requirements to delivery, including risk management, adherence to budgets and timelines, as well as quality assurance.
Added 40 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Longueuil, QC
- $38 to $60 CAD / hour
- Contract
Manage projects in their entirety, from the receipt of basic requirements to delivery, including risk management, adherence to budgets and timelines, as well as quality assurance.
Added 40 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Laval, QC
- $38 to $60 CAD / hour
- Contract
Manage projects in their entirety, from the receipt of basic requirements to delivery, including risk management, adherence to budgets and timelines, as well as quality assurance.
Added 40 mins ago
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Quality & Risk Analyst, Audit & Assurance
Deloitte
Toronto, ON
- Full-time
…allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services…
Added 40 mins ago
TU
Research Assistant-1
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Supporting the organization, management, and quality assurance of systematic review data including maintaining study screening records, data-extraction files, evidence tables, and other…
Added 40 mins ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…prioritize and coordinate work to meet objectives. You ensure the quality of deliverables and the performance and engagement of contributors. Your projects and initiatives require extensive…
Added 40 mins ago
TU
Research Assistant-2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Supporting the organization, management, and quality assurance of systematic review data including maintaining study screening records, data-extraction files, evidence tables, and other…
Added 40 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
Support and/or lead business development activities
Added 40 mins ago
C
Manager, Program Management 1
CPKC
Calgary, AB
- Full-time
5+ years of relevant experience in reporting, program controls, Engineering quality assurance or general analysis
Added 40 mins ago
TU
Platform Engineering Manager
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…of integrations and supporting toolsets are of the required…
Added 40 mins ago
AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…

Manulife

GLOBAL KNOWLEDGE , TRAINING AND DEVELOPMENT LEAD

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$59,100.00 CAD - $98,500.00 CAD · Full-time

Apply About employer

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Job details

Pay: $59,100.00 CAD - $98,500.00 CAD
Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

The Global Knowledge Training and Development Lead plays a key role in enabling employees and service teams with the information, resources, and learning experiences needed to effectively navigate programs, processes, and services.

This role supports the governance, adoption, and continuous improvement of employee-facing knowledge while leading learning, readiness, and capability-building initiatives across Global People Services (GPS). The role helps ensure employees have access to accurate, accessible, and effective knowledge resources, while supporting the development of the skills and capabilities required to successfully adopt new processes, technologies, and ways of working.

Working closely with content owners, subject matter experts, and operational teams, the Knowledge Governance & Training Lead identifies opportunities to improve employee experience, self-service effectiveness, service delivery, and operational outcomes through effective knowledge and learning solutions. The role supports governance activities, business readiness, stakeholder enablement, and continuous improvement efforts that help drive organizational capability and long-term success.

Position Responsibilities

Enterprise Knowledge Governance

Support the governance, quality, and continuous improvement of employee-facing knowledge content and related processes.

Review and monitor knowledge assets to ensure alignment with established quality, accessibility, publishing, and governance standards.
Conduct content audits and support content lifecycle activities including reviews, feedback management, maintenance, and continuous improvement.
Provide guidance and coaching to content owners and authors on knowledge management standards, best practices, and content quality expectations.
Develop and maintain governance documentation, templates, job aids, and supporting resources.
Monitor knowledge performance metrics and identify opportunities to improve content quality, consistency, and user experience.

Support onboarding and enablement of content owners, authors, and approvers by providing training, guidance, and ongoing support related to knowledge management processes and standards.

Learning, Readiness & Capability Development

Design, develop, maintain, and deliver learning programs and resources that support Global People Services colleagues and stakeholders.
Support the adoption of new processes, technologies, and service delivery models through effective learning, readiness, and enablement strategies.
Facilitate engaging virtual and in-person training sessions and workshops.
Conduct learning needs assessments and recommend solutions that address capability gaps and business requirements.
Support operational readiness, system implementations, process improvements, and change initiatives through effective learning strategies.

Assess learning effectiveness using participant feedback, operational insights, and business outcomes, and identify opportunities to enhance capability-building and readiness programs.

Required Qualifications

Experience in knowledge management, learning and development, training, HR operations, or a related field.
Experience creating, maintaining, reviewing, or supporting knowledge content, operational procedures, documentation, or reference materials.
Experience applying content governance standards, quality review processes, or knowledge management practices.
Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear and user-friendly content.
Experience collaborating with subject matter experts and stakeholders to develop knowledge and learning solutions.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

Experience supporting employee services, HR, shared services, or operational environments.
Experience with ServiceNow, SharePoint, or similar knowledge management platforms.
Experience developing digital learning using tools such as Articulate Storyline, Rise, or similar technologies.
Knowledge of adult learning principles and instructional design best practices.
Experience supporting global training programs, organizational readiness, or change enablement initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The lead is responsible for governing employee-facing knowledge content and ensuring its quality, accessibility, and continuous improvement. They also design and deliver learning programs to support operational readiness, system adoption, and capability building across Global People Services.

Requirements

Candidates must have experience in knowledge management, training, or HR operations, along with strong facilitation and project management skills. Proficiency in content governance, instructional design, and collaboration with subject matter experts is essential for success in this role.

Skills

Knowledge management
Learning and development
Training facilitation
HR operations
Content governance
Instructional design
Project management
Stakeholder management
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult learning principles
Change enablement
Operational readiness
Communication skills

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Training and Development
HR Operations
Content Governance
Instructional Design
ServiceNow
SharePoint
Articulate Storyline
Rise
Adult Learning
Change Management
Operational Readiness
Capability Building
Project Management
Stakeholder Enablement
Employee Experience
Global People Services
Financial Services
Hybrid Work
Quality Assurance

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