GRO – Marketing & Strategy

As part of Manulife’s GRO Program, you’ll join the Global Digital Marketing team and gain hands-on experience supporting product strategy, operations, and customer experience initiatives. You’ll work alongside product, design, and CX leaders to support intake and governance activities, develop guidance and process documentation, and contribute to research and synthesis that informs experience strategy. This role offers the opportunity to learn how global digital products and experiences are shaped, communicated, and scaled across a complex organization.

Position Responsibilities:

• Support product strategy and intake: Partner with the Product Manager to support the intake process, helping communicate proposed solutions, gather feedback and prepare materials for review and approval by the GDS community.
• Support product operations: Maintain and author product guidance, process documentation and supporting materials under the guidance of senior team members, helping make GDS processes clear and easy for teams to follow.
• Contribute to CX strategy: Support Global Digital CX initiatives through desk research, competitive and industry research, and synthesis of findings to identify customer experience opportunities and inform strategy.
• Turn information into insights: Help organize and synthesize inputs from research, stakeholders and product activities into clear presentations, summaries and recommendations for internal audiences.
• Collaborate and learn across teams: Work alongside product, design, engineering and business partners across GDS and Global Digital, gaining hands-on experience in how digital products and experiences are developed and scaled within a global organization.

Required Qualifications:

• Post-secondary degree in business, marketing, design, communications, or a related field.
• Strong written and verbal communication skills, with the ability to organize information and communicate ideas clearly.
• Demonstrated research, analytical, and problem-solving skills, with the ability to synthesize information into clear insights.
• Strong organizational skills and attention to detail, with the ability to manage multiple activities and collaborate with others.

Preferred Qualifications:

• Exposure to product management, digital strategy, customer experience, design, or digital marketing through internships, coursework, or project experience.
• Experience conducting desk research, competitive research, or synthesizing qualitative information.
• Familiarity with tools such as Figma, Miro, Jira, Confluence, or similar collaboration and product tools.
• Interest in digital products, customer experience, and how experiences are developed and scaled across an organization.
• Comfortable working collaboratively with cross-functional teams and learning in a complex, global environment.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.