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Added 11 mins ago
OV
Development Coordinator, Full Time - Markham Stouffville Hospital Foundation
Oak Valley Health
MSH Foundation
- Full-time
Markham Stouffville Hospital Foundation (MSHF) is seeking a Development Coordinator to join our talented and dedicated team. The Development Coordinator is an integral member of MSHF’s…
Added 11 mins ago
MN
Project Coordinator
Modern Niagara
Burnaby, BC
- Full-time
The Project Coordinator works closely with the Project Manager to support the successful execution of large Industrial, Commercial and Institutional construction projects. This role…
Added 11 mins ago
FR
Sales Coordinator
Fraserway RV
Kelowna, BC
- Full-time
As our Sales Coordinator, you'll play an important role in keeping our sales operations organized and running smoothly. You'll support our Sales Consultants and collaborate with Service,…
Added 11 mins ago
AP
Graphics Coordinator
Atlantic Packaging Products Ltd.
Toronto, ON
- Full-time
2 to 4 years administrative or relevant industry experience - Coordinator or similar role considered an asset
Added 11 mins ago
FO
Marketing and Communications Coordinator
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Marketing and Communications Coordinator supports the implementation of digital communications and marketing tactics, contributes to the promotional activities for FCM’s Green Municipal…
Added 11 mins ago
JH
Project Coordinator
J.S. Held LLC
Burlington, ON
- Full-time
The Project Coordinator role provides essential support to the Technical team though organizing and coordinating our firm’s ongoing and future projects. The individual is committed to…
Added 11 mins ago
D
Indigenous Employment Coordinator
Dexterra
Edmonton, AB · Mississauga, Ontario
- $48,000 to $75,000 CAD / year
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 11 mins ago
TO
Coordinator People
Township of Springwater
Minesing, ON
- Full-time
Provide administrative support for recruitment, including postings, screening, interview coordination, reference checks, offers, and onboarding.
Added 27 mins ago
BB
Purchasing & Business Operations Coordinator
Blue Barn Pet & Hobby Farm
Castlegar, BC
- Full-time
Support administrative functions and business operations as needed
Added 27 mins ago
TN
Media Operations & Technology Coordinator
The Northern Miner
Toronto, ON
- Full-time
The Media Operations & Technology Coordinator is responsible for coordinating and overseeing print and digital advertising and editorial production across The Northern Miner Group's…
Added 27 mins ago
AP
Graphics Coordinator
Atlantic Packaging Products Ltd.
Toronto, ON
- Full-time
2 to 4 years administrative or relevant industry experience - Coordinator or similar role considered an asset
Added 27 mins ago
A
Construction Coordinator
Averton
Edmonton, AB
- Full-time
We’re looking for a Construction Coordinator to support our Construction Manager and site teams in the day-to-day delivery of our residential projects, including construction…
Added 27 mins ago
A
Project Coordinator
Averton
Edmonton, AB
- Full-time
We’re looking for a Project Coordinator to support project delivery from design and preconstruction through construction and closeout.
Added 27 mins ago
Director of Care
Optima Living
Morinville, AB
Provides leadership, support, guidance and mentorship to the clinical team.
Added 27 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
…data and systems, and design student-centred experiences that support Fanshawe's Student Enrolment Management strategy. By facilitating collaboration across academic and administrative…
Added 27 mins ago
M
Insurance Inforce Case Coordinator
Manulife
Waterloo, ON · Halifax, NS
- Full-time
The Inforce Case Coordinator is a member of our Case Coordination team within Relationship Management, who has passion for building lasting relationships and delivering best in class…
Added 42 mins ago
WC
Housing Services Coordinator (2026-415-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
Competition #2026-415 HHSHousing Services Coordinator (2026-415-HHS)Employment Type:Permanent Full-Time, Bargaining Unit Work Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite Required,…
Added 42 mins ago
LC
CS Instructor - Songwriting and Arranging
Langara College
Abbotsford, BC · Building C
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…
Added 42 mins ago
JI
Project Coordinator
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Fleetway is seeking a Junior Project Coordinator to support the successful delivery of work within the River Class Destroyer (RCD) program. Working closely with Project Managers and…
Added 42 mins ago
E
Office Coordinator
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
The Office Coordinator serves as the first point of contact for employees, visitors, candidates, customers, and vendors and plays an important role in shaping the day-to-day workplace…
Added 57 mins ago
IM
Workforce Initiatives Coordinator
International Minerals Innovation Institute
Saskatoon, SK
- Full-time
IMII is an industry-led non-profit consortium that advances innovation and workforce development initiatives to support the growth of the Saskatchewan mining and minerals sector. We build…
Added 57 mins ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…
Added 57 mins ago
D
Care Coordinator
Dialogue
Canada
- Full-time
Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role,…
Added 57 mins ago
D
Care Coordinator
Dialogue
Montreal, QC
- Full-time
Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role,…
Added 57 mins ago
RV
Coordinator
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…strategies and programs that attract and retain TEAM RVH and support a highly engaged workforce that feels valued, recognized, and safe and allows them to grow to reach their full…

Manulife

Insurance Inforce Case Coordinator

Waterloo, ON, Canada
Halifax, NS, Canada

$51,975.00 CAD - $86,625.00 CAD · Full-time

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Job details

Pay: $51,975.00 CAD - $86,625.00 CAD
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

The Inforce Case Coordinator is a member of our Case Coordination team within Relationship Management, who has passion for building lasting relationships and delivering best in class service. Supporting select MGA, National Account Back offices and Elite Advisors bringing in 80% of our insurance revenue.

The successful candidate will be part of a dedicated team of Inforce Coordinators who are cross trained in our diverse suite of Individual Insurance products. They will be ready to provide customized and priority service to our valued distributors between the hours of 8:00 am-6:00 pm EST. You will bring the best of Manulife by demonstrating our values with each interaction; Own it, Get it done together, Obsess about the customer, Think big, Do the right thing and Share your humanity.

As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate distributor requests. You will be required to effectively organize, prioritize, and collaborate with numerous teams to ensure we deliver efficient end to end service.

This role will deliver superior service in the Canadian segment focused on building strong relationships putting the customer at the center of everything we do.

Position Responsibilities:

Acknowledge, manage, and respond to Inforce Insurance inquiries on all product lines via dedicated e-mail ID’s and toll-free number within established service standards.
Create an outstanding service experience with the goal of prioritizing and handling their inquiry.
Develop meaningful relationships with our distributors by making it easier, faster and better to do business with Manulife.
Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with distributors.
Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests, while keeping your contacts continually informed.
Resolve any problems or bottlenecks that occur with an inquiry by taking full accountability from start to finish and only closing the case once satisfactory resolution has been achieved.
Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.
Support peers by sharing knowledge and work across the team to balance volume and service levels.
Proactive and forward thinking to make recommendations for change, reduce waste and improve the overall distributor experience.
Identify process enhancements and raise concerns from distributors to ensure we are focused on opportunities that make doing business easier and more valuable for our distributors.
Assess business, compliance and reputation risk and take appropriate action.

Required Qualifications:

Typically, post-secondary education or equivalent work experience
Typically have 2+ years progressive customer service skills
Sound insurance knowledge across all Insurance product lines including legacy products is an asset

Preferred Qualifications:

Excellent relationship management: Ability to build and maintain positive and solid relationships with internal and external customers.
Outstanding Communication: Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust.
Influence and Persuasion: Moves others to take corrective actions on behalf of Manulife’s external customers; influences without formal authority; ability to handle and overcome objections and resistance.
Collaboration: Fosters productive working relationships across diverse groups to produce superior solutions; builds beneficial networks to achieve collective business goals; ability to work effectively with various stakeholders throughout Canadian Insurance segment.
Knowing the Business: Stay current on Manulife’s customer strategies; working knowledge of Canadian Individual Life Insurance various products and functions.
Solution Focused: Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
Exceptional Time Management and Organizational Skills: Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Inforce Case Coordinator manages and responds to insurance inquiries while building strong relationships with distributors to ensure efficient service delivery. They collaborate with internal teams to resolve complex cases and promote digital self-serve tools to improve the overall customer experience.

Requirements

Candidates typically require post-secondary education or equivalent work experience along with at least 2 years of progressive customer service skills. Sound knowledge of insurance product lines and strong relationship management abilities are essential for success in this role.

Skills

Relationship management
Customer service
Insurance knowledge
Communication
Influence
Persuasion
Collaboration
Problem solving
Time management
Organizational skills
Conflict resolution
Analytical reasoning
Stakeholder management
Process improvement

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Inforce
Case coordination
Relationship management
Customer service
Manulife
Individual insurance
Distributor relations
Compliance
Risk assessment
Process enhancement
Stakeholder collaboration
Digital tools
Life insurance
Legacy products
Hybrid work

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