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Yard Administrator - Night Shift
Penske
Cambridge, ON
- Full-time
- 1 year of customer service experience preferred
Added 1 min ago
Financial Service Representative
Money Mart
Mississauga, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
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Financial Service Representative
Money Mart
Mississauga, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
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Financial Service Representative
Money Mart
Toronto, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 1 min ago
Financial Service Representative
Money Mart
Toronto, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 1 min ago
Financial Service Representative
Money Mart
Toronto, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 1 min ago
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Private Banker
RBC
Mississauga, ON
- Full-time
…will be an accredited professional delivering the Black Card Experience to high net worth Canadians, focused on Private Banking’s core value proposition of wealth planning, credit, cash…
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PIA Client Service Associate
TD
Burlington, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
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First Nations/Métis/Inuit Candidates - Banking Centre Roles (Vancouver)
CIBC
Burnaby, BC · Richmond, BC · Vancouver, BC · Ottawa, ON
- Full-time
…clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the…
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CA
Customer Service Representative
Capital Automotive Group
Calgary, AB · GMC Calgary
- Full-time
Why Customer Experience Professionals Choose Capital
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Customer Service Representative
Capital GMC Buick Cadillac
Calgary, AB · GMC Calgary
- Full-time
Why Customer Experience Professionals Choose Capital
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Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
Scotiabank
Toronto, ON
…telephone or email to selected assigned clients. Implementing the Customer Experience Model and adhering to the Global Sales Principles during client…
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Client Care Representative - Auto Insurance Trainee
HUB International
Kamloops, BC
- Full-time
…solutions, hit performance targets, and deliver an exceptional customer experience. This is a results-focused role ideal for someone with a competitive edge and a passion for personal…
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Full Time Sales Representative - Portage Place
TELUS
Winnipeg, MB
- Full-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
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Représentant des opérations bilingue (Transferts NELTC) / Operations Representative Bilingual (ATON Transfers)
Fidelity Canada
Montreal, QC
- Full-time
Études postsecondaires ou expérience de travail équivalente.
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Customer Service Representative
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Part-time
As an ENMAX Customer Service Representative, you will represent the ENMAX brand by delivering exceptional customer service as a trusted advisor to Albertans for their energy needs.
Added 16 mins ago
HR
Front Desk Agent - Hotel Operations
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Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
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Added 31 mins ago
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Calgary, AB
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Alta Material Handling is seeking a full-time Territory Sales Representative for the Quebec region. The Territory Sales Manager has a crucial role of driving sales growth and expanding the…
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Retail - Sales Representative
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Brantford, ON
Has demonstrated past customer service experience
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Logistics Coordinator
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Interacts with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier.
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Service Desk Analyst
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Iqaluit, NU
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Minimum of 2 years of experience in IT support, service desk operations, or technical troubleshooting within a large-scale organization;
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Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 46 mins ago
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Financial Services Representative II
CIBC
Victoria, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
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Food & Beverage - Seasonal Service Associate, Internal Restaurant
Aritzia
Delta, BC
- $20 to $40 CAD / hour
- Part-time
Connect with Aritzia employees & guests, creating an engaging and welcoming experience with each visit from welcome and departure.

Manulife

IT Governance Analyst, Global Technology

Toronto, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Minimum 3 to 5 years+ of experience in governance, risk management, controls, audit, compliance, operational risk, business management, or a related function.
Posting language: English
Posted: Oct 29, 2026

Original job description

Join our Global Technology team!

The IT Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with leaders, subject matter experts, and risk partners across the organization.

The position offers broad exposure across A&E and the opportunity to influence how governance, risk, controls, audits, and regulatory commitments are managed across the organization.

Position Responsibilities:

Maintain oversight of A&E risks, controls, corrective action plans, audit findings, and regulatory obligations to ensure they remain current, connected, and fit for purpose.
Identify gaps, overlaps, and inconsistencies across risks, controls, and governance processes, recommending practical improvements.
Drive the rationalization and simplification of governance, risk, and control processes across A&E.
Partner with risk, compliance, audit, governance, and business stakeholders to align activities and provide oversight, challenge, and insight.
Assess remediation plans, corrective actions, and risk commitments to ensure they remain appropriate, accountable, and on track.
Support preparation for audits, governance reviews, and regulatory assessments.
Develop concise executive-level reporting on risk, control, and governance matters.
Translate complex information into actionable insights and recommendations for leadership.
Identify and communicate key trends, themes, and systemic risks affecting A&E.
Support governance forums, leadership reviews, and organizational risk discussions.
Drive continuous improvement of governance practices, tools, and operating processes.

Required Qualifications:

Minimum 3 to 5 years+ of experience in governance, risk management, controls, audit, compliance, operational risk, business management, or a related function.
Strong analytical and critical-thinking skills, with the ability to assess issues holistically and identify root causes, gaps, and emerging risks.
Experience working with senior leaders and cross-functional stakeholders in complex organizational environments.
Demonstrated ability to synthesize information from multiple sources and translate it into actionable insights and recommendations.
Strong communication, facilitation, and stakeholder-management skills.
Experience supporting governance forums, risk reviews, audits, regulatory initiatives, or remediation programs.
Ability to balance strategic thinking with execution, accountability, and follow-through.
Proficiency with Microsoft Excel, PowerPoint, SharePoint, and Teams.

Preferred Qualifications:

Experience using Archer, Jira, Azure DevOps, ServiceNow, or similar governance and workflow platforms.
Experience supporting governance, risk, and control activities within Architecture & Engineering or another technology-focused function.
Experience preparing concise risk and governance reporting for senior leadership.
Knowledge of corrective action plans, regulatory commitments, and audit-remediation processes.

When You Join Our Team

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The IT Governance Analyst will maintain oversight of risks, controls, and audit findings while driving the rationalization of governance processes across Global Architecture & Engineering. They will partner with stakeholders to assess remediation plans and provide executive-level reporting on governance and risk matters.

Requirements

Candidates must have 3 to 5 years of experience in governance, risk management, or audit, along with strong analytical and stakeholder management skills. Proficiency in Microsoft Office tools is required, with preference given to those experienced in governance platforms like Archer, Jira, or ServiceNow.

Skills

Governance
Risk management
Controls
Audit
Compliance
Operational risk
Analytical skills
Critical-thinking
Stakeholder management
Communication
Facilitation
Microsoft Excel
PowerPoint
SharePoint
Teams
Regulatory assessments

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

IT Governance
Risk Management
Internal Audit
Compliance
Operational Risk
Architecture & Engineering
Regulatory Obligations
Corrective Action Plans
Archer
Jira
Azure DevOps
ServiceNow
Stakeholder Management
Executive Reporting
Systemic Risks
Governance Forums
Remediation Programs
Microsoft Excel
PowerPoint
SharePoint
Microsoft Teams
Financial Services
Global Technology

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