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Added 1 hour ago
BH
Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
Works closely with the Senior Operations Manager, Specialty Rx Nursing Services to ensure all clinical practices meet best practice standards and are implemented with the nursing team as…
Added 1 hour ago
LH
2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
Working in close partnership with the Chief of Staff, Deputy Chief of Staff, Department Chiefs, Medical Directors, Program Directors, and senior leaders, the Manager translates…
Added 1 hour ago
WP
Senior Property Manager
Warrington PCI Management
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
Warrington PCI Management is seeking an experienced Senior Property Manager to lead a commercial portfolio and deliver exceptional results for clients, tenants, and stakeholders. This is an…
Added 1 hour ago
L
Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…
Added 1 hour ago
VS
Education Assistant - School and Student Support A - Seaside Elementary
Vancouver School Board
Vancouver, BC
- Full-time
Under the direction of a senior member of the team, implement individual programs and contracts for students who are unable to function in a regular classroom setting
Added 1 hour ago
T
Senior Personal Banker Trainee - Investing
TD
Calgary, AB
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 1 hour ago
DIVISION CHIEF, Public Education and Professional Development
City of Toronto
Toronto, ON
As a Senior Manager, the Division Chief will ensure the utilization of best practices, technology, and resources to meet the needs and provide best in class service and information to the…
Added 2 hours ago
OC
Regional Hub Business Manager
Ontario Clean Water Agency
Shelburne, NS · OCWA - Shelburne WWT
- Full-time
Work under the general direction of the Regional Hub Manager and within the framework of policies, directives, guidelines and objectives to manage and oversee the daily functioning of the…
Added 2 hours ago
UO
Research Ethics Advisor
University of Waterloo
Waterloo, ON
- Full-time
Oversees the coordination of the post-approval monitoring program in collaboration with the Senior Animal Health Technician – PAM
Added 2 hours ago
UO
Manager, Financial Operations & Analysis
University of Waterloo
Waterloo, ON
- Full-time
The Manager, Financial Operations & Analysis reports jointly to the Assistant Director, Shared Services and the Financial Officer, Associate Provost, Students. The incumbent is reports to…
Added 2 hours ago
DC
Senior Hardware Verification Engineer
Delta Controls
Surrey, BC
- Full-time
The Senior Hardware Verification Engineer extensively tests and evaluates all Delta products before release to ensure that the products meet design specifications, meet Delta IBT quality…
Added 3 hours ago
T&
Reporting and Data Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
The Data and Reporting Manager owns the program's reporting and analytics function end to end. This role is accountable for every data point the program reports, for the architecture that…
Added 3 hours ago
WO
Clinical Services Manager - Etobicoke - Critical Care Unit
William Osler Health System
Toronto, ON
- Full-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 3 hours ago
EI
Portfolio Manager
Ecolab Inc.
Calgary, AB
- Full-time
The Portfolio Manager leads a team of Technical Program Managers responsible for customer programs, NPIs, and strategic initiatives within a business vertical. This role drives portfolio…
Added 4 hours ago
AI
AIRCRAFT MAINTENANCE ENGINEER - ACA – YUL - NIGHT SHIFT (#1008)
Air Inuit
Montreal, QC
- Full-time
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Added 4 hours ago
AI
APPRENTICE AME (M) YUL - NIGHTSHIFT (#1005)
Air Inuit
Montreal, QC
- Full-time
…pinnacle of safety and performance. Under supervision of the Senior Base Engineer or Base Engineer you will carry-out repairs and line maintenance on Air Inuit’s…
Added 4 hours ago
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Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…
Added 4 hours ago
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Digital Assurance & Transparency Senior Manager
PwC
Toronto, ON
- Full-time
As a Digital Assurance & Transparency Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 4 hours ago
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Maintenance Technician Team Lead
CMHA Edmonton
Edmonton, AB
- $66,230 to $79,352 CAD / year
- Full-time
Reporting to the Senior Manager, Facilities and Housing Services, the Maintenance Technician Team Lead coordinates preventive and corrective maintenance building operation and general site…
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Warming Centre Program Supervisor
Christie Ossington Neighborhood Centre
Toronto, ON
- $65,000 to $77,000 CAD / year
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SENIOR SALES MANAGER
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Kelowna, BC
- $175,000 to $225,000 CAD / year
- Full-time
Drive Your Career Forward with Bannister - We’re Hiring a Senior Sales Manager!
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 4 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…

Manulife

Manager, AdminAdvantage Client Services

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

The Manager, AdminAdvantage Client Services, is responsible for leading a team of Client and Account Specialists delivering the end-to-end AdminAdvantage experience for Manulife’s plan sponsors. This role provides leadership, direction, and oversight to ensure seamless execution of highly complex client implementations, enrolments, and ongoing service delivery, with a strong focus on client outcomes, service excellence, and operational consistency.

Acting as a senior escalation point, the role leads the resolution of complex, high-impact issues and drives cross-functional alignment to protect client relationships and business outcomes. The Manager is accountable for the overall performance and consistency of service delivery, ensuring alignment to service standards and enabling scalable, reliable execution across client portfolios and varying levels of complexity. The role also contributes to the broader AdminAdvantage operating model by shaping service standards, influencing best practices, and driving consistency and performance across the organization.

Position Responsibilities:

Team Leadership & Delivery (30%)

Lead, coach, and develop a team of Client and Account Specialists responsible for delivering client implementations and ongoing service
Set direction and elevate capability across the team, ensuring strong expertise in managing complexity, risk, and high-impact client relationships
Oversee workforce planning and resource allocation across client portfolios, balancing capacity, capability, and business priorities
Drive a high-performance culture with strong accountability for service quality, client outcomes, and operational excellence

Client Service Delivery & Oversight (20%)

Provide strategic oversight of end-to-end delivery for AdminAdvantage clients, ensuring alignment to client expectations, contractual obligations, and service standards
Ensure consistency and quality of client engagement, communications, and deliverables across client portfolios
Support and guide team members in managing client structures, re-enrolments, and non-standard solutions
Maintain visibility of portfolio health, proactively identifying risks and intervening where required to ensure successful outcomes

Escalation & Issue Resolution Leadership (25%)

Act as a senior escalation point for complex, high-risk issues impacting clients, products, or segments
Lead cross-functional resolution efforts, coordinating internal stakeholders to address systemic issues and minimize client and operational impact
Provide strategic direction on issue resolution, balancing client needs, operational constraints, and business priorities
Drive root cause analysis and ensure implementation of scalable, preventative solutions across the broader organization

Service Governance & Risk (15%)

Establish and enforce governance frameworks, standards, and best practices to ensure consistent, high-quality service delivery across client portfolios
Lead cross-functional alignment across AdminAdvantage, Distribution, Underwriting, IT, and Operations to enable seamless end-to-end service execution
Own the identification, escalation, and resolution of systemic issues impacting service performance, coordinating stakeholders to drive timely and effective outcomes
Drive root cause analysis and implement scalable, preventative solutions to improve service stability and reduce recurring issues
Anticipate and manage risks across portfolios, ensuring proactive mitigation strategies and consistent application of risk and escalation frameworks
Influence and drive improvements to operating models, processes, and tools to enhance scalability, consistency, and overall service effectiveness

Continuous Improvement & Strategy (10%)

Drive and influence continuous improvement initiatives that enhance performance, scalability, and client experience across AdminAdvantage Operations
Identify opportunities to standardize and simplify complex processes while maintaining flexibility for clients
Contribute to the development of operational strategies, service models, and best practices for the broader organization
Ensure adoption and sustainment of improvements across teams, embedding change at scale

Shared Responsibilities:

Partner with leaders across AdminAdvantage, Distribution partners, Underwriting, and other key stakeholders to address challenges and improve end-to-end service delivery
Promote a culture of accountability, continuous learning, and client-centricity across teams and stakeholder groups
Contribute to organizational priorities, transformation initiatives, and strategic programs by influencing direction and ensuring alignment to business objectives

Required Qualifications:

Post-secondary education in business, technology, or a related field, or equivalent experience
Extensive leadership experience managing teams in complex, high-volume, and client-focused environments
Deep understanding of Group Benefits, including plan design, enrolment processes, and system capabilities
Proficiency with Microsoft Office 365 tools

Preferred Qualifications:

Nice to have: Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.
Demonstrated experience overseeing large-scale, complex client implementations and service delivery across multiple clients or segments
Strong expertise in project management, business analysis, and system implementation in complex environments
Proven ability to influence and lead cross-functional stakeholders at senior levels
Strong analytical and strategic capability, including use of data and insights to drive decisions and improvements
Leadership & Organizational Development: Builds and leads high-performing teams; develops capability and leadership depth across the function
Client Focus & Strategic Relationship Management: Drives exceptional client outcomes and leads resolution of complex escalations impacting AdminAdvantage clients
Strategic Thinking & Enterprise Decision-Making: Applies broad business perspective to influence decisions and outcomes at a portfolio and organizational level
Communication & Stakeholder Management: Influences and aligns stakeholders across functions and levels
Problem Solving & Systems Thinking: Leads resolution of complex, systemic issues through data-driven insights and cross-functional collaboration
Change Leadership & Transformation: Leads and enables change across teams, driving adoption of new ways of working at scale
Collaboration & Enterprise Influence: Builds strong networks and influences across teams to achieve organizational objectives
Operational Strategy & Excellence: Shapes and drives improvements to operating models, governance, and delivery frameworks

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager leads a team of Client and Account Specialists to deliver end-to-end service for plan sponsors, ensuring operational consistency and high-quality client outcomes. They act as a senior escalation point for complex issues and drive cross-functional alignment to improve service delivery and organizational performance.

Requirements

Candidates must have post-secondary education in business, technology, or a related field, along with extensive leadership experience in complex, client-focused environments. A deep understanding of Group Benefits, including plan design and enrolment processes, is required.

Skills

Team leadership
Group benefits
Project management
Business analysis
System implementation
Strategic planning
Risk management
Operational excellence
Stakeholder management
Change management
Data analysis
Problem solving
Microsoft Office 365
Process improvement

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee assistance plan
Retirement savings plans
Pension plan
Global share ownership plan
Paid time off
Statutory leaves

Visa sponsorship

Not detected in the job text

Keywords

Client Services
AdminAdvantage
Group Benefits
Plan Sponsors
Account Management
Operational Strategy
Governance
Risk Frameworks
Cross-functional Leadership
Workforce Planning
Service Delivery
Root Cause Analysis
Scalability
Continuous Improvement
Client Implementation
Enrolment
Underwriting
Distribution
IT Operations
Strategic Decision-Making
Change Leadership
Business Analysis
System Implementation
Microsoft Office 365
Performance Management

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