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Added 24 mins ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Toronto, ON
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 55 mins ago
AI
Used Vehicle Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $85,000 to $125,000 CAD / year
- Full-time
…dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 1 hour ago
NB
Senior Manager – Practice Management and adoption
National Bank of Canada
Montreal, QC
- Full-time
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Added 1 hour ago
HB
Project Manager / Business Analyst – Corporate Technology & Workday : Quant Fund : $150-200k
Hunter Bond
Montreal, QC
- Full-time
We’re working with a leading quantitative investment fund to recruit an experienced Project Manager / Business Analyst to join its Corporate Project Management team. This is an excellent…
Added 3 hours ago
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Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Investment Management, Retail Wealth is seeking an experienced and highly motivated Engineering Manager, to lead Account Pods enabling the next generation Investment platform and enhancing…
Added 3 hours ago
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Marketing Operations Manager
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- Full-time
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Added 5 hours ago
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Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
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Vancouver, BC
- Full-time
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Added 5 hours ago
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2600002781 - Manager Medical Affairs
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Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
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Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
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Application & Integration Technical Analyst
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Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 6 hours ago
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Senior Manager - Responsible Procurement
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- Full-time
…Intelligence, and Responsible Procurement. Beyond establishing strong data and process foundations, the team also drives alignment to lululemon’s core values and mandates related to People…
Added 6 hours ago
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Clinical Research Manager
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- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 6 hours ago
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Research Ethics Advisor
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Waterloo, ON
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Added 7 hours ago
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IT Internal Auditor
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Bolton, ON
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Added 7 hours ago
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Trade Compliance Program Manager
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Bolton, ON
- Full-time
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Manager – Data Engineering & Platforms
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Markham, ON
- $125,000 to $150,000 CAD / year
- Full-time
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Digital Assurance & Transparency Senior Manager
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RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
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…analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and…
Added 9 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and…
Added 9 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis, requirements gathering, business process modelling, data modelling, stakeholder engagement, and I&IT solution delivery. The successful candidate will assess business problems and…
Added 9 hours ago
TN
Manager, Business Analysis
The North West Company
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- Full-time
In your role as Manager, Business Analysis at The North West Company (TNWC), you will lead a team of Business Analysts responsible for partnering with business stakeholders to understand…

Manulife

Manager - Administrative Services Only (ASO) Billing

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

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Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Apply by: Nov 9, 2026
Experience: 3-5 years of progressive leadership experience in financial operations, billing, accounting, client financial administration, insurance operations, banking, or a related industry.
Posting language: English
Posted: Oct 20, 2026

Original job description

Sponsor Financial Services (SFS) plays a critical role in supporting the financial operations of Group Benefits clients. Our teams are responsible for the accurate administration of billing, funding, payments, reconciliations, and other financial transactions that support client benefit plans.

The Manager, Administrative Services Only (ASO) Billing leads a team responsible for the financial administration of self-funded employee benefit plans. Under these arrangements, clients fund their own benefit claims while Manulife provides claims administration, billing, reporting, and related financial services.

Reporting to the Director, Sponsor Financial Services, this role is accountable for ensuring the accurate and timely billing, reconciliation, and financial administration of client accounts while maintaining strong financial controls, delivering exceptional client service, and driving operational excellence.

The successful candidate will provide leadership to a dynamic team and work closely with partners across Finance, Underwriting, Sales, Risk Management, and Operations to support business objectives and enhance client experience.

Position Responsibilities:

Financial Operations & Billing Oversight

Lead the day-to-day administration of self-funded benefit plan billing operations.
Oversee the accurate monthly bill runs and invoicing of benefit claim costs, administrative fees, adjustments, recoveries, taxes, and other client financial transactions.
Ensure timely and accurate reconciliation of client accounts, funding arrangements, and financial activity, as well as Balance Sheet claims and suspense accounts.
Manage complex financial transactions, escalations, and exceptions while ensuring timely resolution.
Monitor and manage suspense accounts, beyond clearing standards items, and aged financial exceptions to ensure timely resolution.
Maintain a strong control environment to support financial accuracy, integrity, and audit readiness.

Risk Management & Financial Controls

Identify, assess, and mitigate operational and financial risks associated with billing and financial administration activities.
Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
Ensure compliance with internal policies, controls, audit requirements, and regulatory obligations.
Partner with Finance, Risk Management, and Control functions to strengthen processes and address control gaps.
Support internal and external audits and ensure timely completion of remediation activities (SOX / SOC 1 compliance).

Stakeholder Engagement Management

Develop and maintain strong partnerships with internal and external stakeholders.
Act as a key escalation point for complex client financial inquiries and billing-related issues.
Provide expertise and guidance on billing processes, funding arrangements, financial administration, and operational best practices.
Collaborate with business partners on client implementations, plan changes, and strategic initiatives.
Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to ASO billing.

AI, Automation & Continuous Improvement

Identify opportunities to improve efficiency, quality, accuracy, and service delivery through process optimization and AI automation.
Lead and support continuous improvement initiatives that enhance operational performance and reduce risk.
Champion innovation and leverage digital solutions, analytics, and emerging technologies to improve business outcomes.
Support strategic transformation initiatives and organizational change efforts.

Leadership & Talent Development

Lead, coach, and develop a team of billing professionals.
Foster a culture of accountability, collaboration, continuous learning, and service excellence.
Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
Support workforce planning, succession planning, and employee engagement initiatives.
Create an inclusive environment where team members can grow and contribute to organizational success.

Required Qualifications:

Bachelor's degree in Finance, Accounting, Business Administration, Commerce, Economics, Mathematics, Data Analytics, or a related field.
3-5 years of progressive leadership experience in financial operations, billing, accounting, client financial administration, insurance operations, banking, or a related industry.

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Preferred Qualifications:

Experience leading teams in a fast-paced, high-volume operational environment.
Strong understanding of financial controls, reconciliations, risk management, and operational governance.
Demonstrated ability to lead change and implement process improvements.
Strong analytical and problem-solving skills with the ability to make sound decisions in complex situations.
Excellent communication, relationship management, and stakeholder engagement skills.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager leads a team responsible for the financial administration, billing, and reconciliation of self-funded employee benefit plans. They ensure operational excellence, maintain strong financial controls, and drive process improvements through automation and strategic collaboration.

Requirements

Candidates must hold a bachelor's degree in a relevant field such as Finance, Accounting, or Business Administration. A minimum of 3-5 years of progressive leadership experience in financial operations or a related industry is required.

Skills

Financial operations
Billing administration
Reconciliation
Risk management
Financial controls
Team leadership
Stakeholder engagement
Process optimization
Data analytics
Audit readiness
Client service
Strategic planning
Performance management
Change management
Operational excellence

Benefits

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

ASO Billing
Group Benefits
Financial Operations
Sponsor Financial Services
Self-funded plans
Reconciliation
Balance Sheet
SOX compliance
SOC 1
KPIs
SLAs
Process optimization
AI automation
Underwriting
Risk Management
Financial controls
Audit readiness
Stakeholder management
Operational metrics
Data analytics

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