Find work in Canada.

323,110 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 4 mins ago
Housing and Logistics Counsellor
Polycultural Immigrant & Community Services
Mississauga, ON
Full-time
…employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the…
Added 4 mins ago
Social Media Coordinator - Professionals
Bushbalm Skincare
Ottawa, ON
Full-time
Collaborate with the Senior Brand Manager, Social Media & Content Strategist, Design Team, and broader team to support launches, campaigns, promotions, events, education initiatives, and…
Added 4 mins ago
2600002601 - Quality Lead Critical Care
Lakeridge Health
Oshawa, ON
Internship
Reporting to the Manager, Quality Improvement & Patient Safety, the Quality Lead (Critical Care) will work closely with the Critical Care Program Director, Medical Director, Critical Care…
Added 4 mins ago
2600002602 - Quality Improvement Leader
Lakeridge Health
Oshawa, ON
Full-time
Reporting to the Manager, Quality Improvement & Patient Safety you will guide, lead, implement and monitor quality improvement and project management. Working closely with clinical…
Added 4 mins ago
Future Opportunities-Secondary Teacher (LTO & Possible Contract) Technological Education 2026/2027
York Region District School Board
Aurora, ON
Contract
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Senior Manager, Accounting & Reporting Advisory (ARA) - Toronto
Deloitte
Toronto, ON
Full-time
As a Senior Manager in the Assurance group, you will:
Added 4 mins ago
Secondary Contract 0.33 FTE Biology (SBI3U & SBI4U) - Semester 1
York Region District School Board
Woodbridge, ON
Contract
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus
Montreal, QC
Full-time
Added 4 mins ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Chinook, AB
Full-time
…customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store…
Added 4 mins ago
Secondary Contract 0.33 FTE Technological Design (TDJ2O1 & TDJ3M1) - Semester 1
York Region District School Board
Aurora, ON
Contract
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Elementary Long Occasional (LTO) 100 % Grade 1 French Immersion and French Core
York Region District School Board
Markham, ON
Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Oakville, ON
Internship
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 4 mins ago
Elementary Long Term Occasional (LTO)100 % Grade Special Education & Prep Coverage
York Region District School Board
Vaughan, ON
Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Hamilton & Oakville Offices - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
Oakville, ON
Internship
Please note that you are limited to ONE APPLICATION during the Fall Recruitment period as we ask you to think ahead to what office and service line you are interested in.
Added 4 mins ago
Secondary Long Term Occasional (LTO) 100% Grade 9 Science (SNC1W1)
York Region District School Board
Whitchurch-Stouffville, ON
Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Elementary Long Term Occasional (LTO) 50% Primary Prep Coverage
York Region District School Board
Maple, ON
Full-time
At the York Region District School Board, we can offer you a challenging and rewarding career in public education. We support our teachers in their commitment to ensuring student success.…
Added 4 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Hamilton, ON
Internship
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 4 mins ago
2026-0078 Stakeholder Advisor
Electrical Safety Authority
Mississauga, ON
Full-time
Support strategic stakeholder relations projects and initiatives, as well as provide support to communications and government relations functions within the department and across the…
Added 4 mins ago
Career Counsellor
Simcoe County District School Board
Barrie, ON
Full-time
Cover letters may be addressed to Angela Davis, Manager of Adult and Continuing Education.
Added 4 mins ago
Hamilton & Oakville Offices - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
Hamilton, ON
Internship
Please note that you are limited to ONE APPLICATION during the Fall Recruitment period as we ask you to think ahead to what office and service line you are interested in.
Added 4 mins ago
Casual Pool - Psychoeducational Consultant
Halton District School Board
Burlington, ON
Internship
Reporting to the Manager, Professional Services, our Psychoeducational Consultants offer a variety of services in support of students learning, social, emotional and behavioural…
Added 4 mins ago
Recycler - Mississauga (Full Time)
Talize
Mississauga, ON
Full-time
The Role – Support sustainability from the ground up
Added 4 mins ago
Senior SAP Project Manager
HCLTech
Montreal, QC
$130,000 to $150,000 CAD / year
Full-time
Ensure overall team deliverables adhere to quality standards (consistent with application architecture) and meet established timelines.
Added 4 mins ago
Project Manager, Roofing/Waterproofing
Flynn Group of Companies
Ottawa, ON
$80,000 to $90,000 CAD / year
Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…

Manulife

Manager, Advisor Experience & Inforce Service Innovation

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $79,700.00 CAD - $129,700.00 CAD
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance, advisor and customer experience, governance, workflow optimization, AI-enabled transformation, and continuous improvement.

Accountable for current performance and future-state design, the role establishes service standards, improves productivity and controls, reduces manual effort, and builds scalable capabilities in automation and artificial intelligence.

Role Purpose

To deliver a scalable, technology-enabled post-funding service model that strengthens controls, increases productivity, enables innovation, and improves advisor and customer experience.

Strategic Mandate

The Manager is accountable for:

Post-Funding Advisor & Customer Experience

Providing leadership and oversight for:

Annual portfolio surveillance and maintenance
Fee and post-funding account administration
Money movement processes
Advisor and customer servicing

Advisor Experience Excellence

Serving as the functional owner for:

End-to-end, advisor-centred workflow design
Service capacity and workforce effectiveness
Service levels, standards, and governance
Continuous improvement

AI & Automation Strategy

Owning the Specialized Lending Advisor Experience transformation roadmap through:

AI adoption and automation
Workflow digitization and technology enablement
Advisor, service, and productivity analytics
Reporting transformation

Service Model Transformation

Leading:

Process and service-model redesign
New ways of working and cross-functional workflow integration
Capacity strategy and change management
Transformation program execution

Key Accountabilities and Role Expectations

Advisor Experience Strategy & Transformation - 40%

Set and execute the future-state post-funding strategy, balancing scalability, simplification, service excellence, and consistent advisor and customer experiences.
Lead workflow redesign and cross-functional change initiatives that reduce manual effort and improve service delivery.
Prioritize AI, automation, and technology investments that improve productivity, quality, capacity, and resilience.
Align business, technology, process, and change-management priorities with cross-functional partners.
Maintain transformation roadmaps, adoption plans, and benefits tracking to deliver measurable outcomes.

Post-Funding Advisor & Customer Service - 30%

Oversee portfolio surveillance, maintenance, account and fee administration, money movement, and related advisor and customer support.
Ensure work is completed within established service expectations, quality standards, risk tolerances, and business priorities.
Manage capacity, workload distribution, prioritization, and issue resolution across the post-funding service function.
Ensure consistent portfolio stewardship and strong advisor, customer, and business-partner outcomes.
Provide coaching, direction, and service leadership to build a high-performing, advisor-focused, and future-ready team.

Service Ownership & Governance - 20%

Own and maintain the service standards, process documentation, controls, and governance routines required to support consistent, compliant, risk-aware, and advisor-centred execution across post-funding services.

Establish and manage ownership for key post-funding service activities, including standards, procedures, decision authorities, escalation paths, and control expectations.
Ensure services are aligned with applicable risk, compliance, governance, audit, and control requirements.
Identify control gaps, service inconsistencies, and risk themes, and lead remediation or improvement activities.
Promote disciplined execution through clear operating routines, quality monitoring, issue tracking, and continuous improvement practices.

Business Reporting & Performance Management - 10%

Define and maintain Advisor Experience and service reporting, performance indicators, dashboards, and management insights that support business oversight and decision making.
Monitor Advisor Experience outcomes, service levels, capacity, quality, productivity, volumes, trends, and emerging service or control risks.
Use data and performance insights to inform prioritization, resource planning, process improvement opportunities, and leadership updates.
Provide concise, actionable reporting for senior management on Advisor Experience performance, transformation progress, and capacity considerations.

The successful candidate will build a high-performing, advisor-focused organization through succession planning, talent development, clear accountability, and capability building in AI, process improvement, and service leadership.

Leadership Expectations

The Manager will:

Translate strategic priorities into Advisor Experience and service execution plans.

Influence leaders across Underwriting, Funding, Inforce, Quality Control, Sales, Risk, Compliance, and Technology.
Challenge legacy processes and existing assumptions.

Drive adoption of new technologies and advisor-centred service models.

Lead large-scale change initiatives.
Foster a culture of experimentation and innovation.

Job Requirements

The successful candidate will demonstrate:

Proven people leadership experience, including coaching, performance management, talent development, and leading teams through change.
Strong lending and post-funding servicing experience, with knowledge of portfolio administration, risk controls, and advisor and customer service delivery.
Demonstrated success leading end-to-end process improvement and service transformation initiatives that simplify workflows, strengthen controls, and deliver measurable business outcomes.
Demonstrated proficiency with Power BI and Power Apps, including the ability to translate business needs into actionable reporting, workflow solutions, and performance insights.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$79,700.00 CAD - $129,700.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager defines and executes the post-funding service model, leading portfolio surveillance, workflow optimization, and AI-enabled transformation. They are accountable for service standards, productivity, and delivering a scalable, technology-enabled experience for advisors and customers.

Requirements

The role requires proven people leadership experience and strong expertise in lending and post-funding servicing. Candidates must demonstrate success in process improvement and proficiency with Power BI and Power Apps.

Skills

People leadership
Performance management
Talent development
Lending
Portfolio administration
Risk controls
Customer service
Process improvement
Service transformation
Power BI
Power Apps
Workflow design
Change management
AI adoption
Automation
Data analytics

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Specialized Lending
Post-funding
Portfolio surveillance
Governance
Workflow optimization
AI-enabled transformation
Automation
Power BI
Power Apps
Change management
Service model
Risk management
Compliance
Data analytics
Performance management
Financial services
Strategy
Process redesign
Capacity planning
Reporting

Report this job