Find work in Canada.

322,985 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
Full-time
Reporting to the Arena & Facility Manager at the Bell Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality…
Added 12 mins ago
Senior Digital Marketing Specialist
Adi Development Group
Burlington, ON
Full-time
…paid media campaigns, running email and marketing automation programs, and creating content with the latest AI tools for copy, image and video. The mandate is simple: fill the sales team's…
Added 12 mins ago
Chef Manager
Maquise
Winnipeg, MB
Full-time
The Manager will build and maintain a strong Food Service Team and carry out all training and Human Resource Programs implemented by Compass Group. This will include regular performance…
Added 12 mins ago
184-26-4 Land Based Program Coordinator
Six Nations
Ohsweken, ON
Full-time
Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.
Added 12 mins ago
128R2-26-3 Cultural Advisor
Six Nations
Ohsweken, ON
Full-time
Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.
Added 12 mins ago
HR Manager - Term
Oxford Frozen Foods
Oxford, NS
We are seeking a dynamic, operationally grounded HR Manager to cover a maternity leave. Leading a team of three and collaborating across regional facilities, you will partner directly with…
Added 25 mins ago
Human Resources Business Partner
TEEMA
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Build HR programs, policies, and practical processes
Added 25 mins ago
Human Resources Generalist
Culligan Quench Canada
Woodbridge, ON
$65,000 to $75,000 CAD / year
Full-time
Reporting to the Human Resources Manager, the Human Resources Generalist supports the day-to-day human resources operations across all Canadian locations. This role is responsible for a…
Added 25 mins ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.
Added 27 mins ago
Nurse B - Registered Nurse
HealthCareersInSask.ca
Weyburn, SK
Full-time
Job Description: Reporting to the Nurse Manager, the Nurse B will be responsible for the day to day operations and resident flow of the long term care facility. The incumbent will…
Added 27 mins ago
Spécialiste de l’expérience en milieu de travail/ Workplace Experience Specialist
Electronic Arts
Montreal, QC
…planning and delivery. You will report to the Workplace Experience Manager (Site…
Added 27 mins ago
Senior Compensation Analyst
Electronic Arts
Vancouver, BC
You will help design and implement global compensation programs that align with EA's business strategy and talent philosophy. You will be a trusted partner to global Compensation team…
Added 27 mins ago
Senior Manager, Compensation
Electronic Arts
Vancouver, BC
…the needs of our business to create compelling compensation programs that attract, engage, reward, and retain EA's…
Added 27 mins ago
Senior Manager, Strategy and Operations - People Experience
Electronic Arts
Vancouver, BC
Senior Manager, Strategy & Operations People Experience
Added 27 mins ago
Senior Business Partner - People and Culture
Evolution Mining Limited
Red Lake, ON
The Senior Advisor – People & Culture providing a high level of professional human resources advice and assistance to the site P&C leadership (Superintendent and Manager) and other…
Added 41 mins ago
Trading Manager - Windsor, ON
ADM
Windsor, ON
Full-time
Reporting to the Commercial Manager, this is an intermediate level position which is part of the merchandising team for the location. The position, acting as part of the team, will be…
Added 43 mins ago
Human Resources Generalist
Calgary Stampeder Football Club
Calgary, AB
Full-time
The Human Resources Generalist provides HR support across multiple business units, with a primary focus on CSEC’s Food & Beverage operations. Working closely with the Human Resources…
Added 43 mins ago
Manager, Clinical Operations
Vancouver Coastal Health
Vancouver, BC
$60.78 to $87.37 CAD / hour
Full-time
Come work as a Manager, Clinical Operations with Vancouver Coastal Health (VCH)!
Added 54 mins ago
Senior Manager, Ag & Commercial Marketing
Federated Co-operatives Limited
Saskatoon, SK
Full-time
…including marketing, market research, information technology, human resources, accounting, risk management and business…
Added 56 mins ago
Sales Manager | Cobourg Kia
Plaza Auto Group
Cobourg, ON
Full-time
…throughout the recruitment and selection process. Please contact Human Resources to discuss your accommodation…
Added 56 mins ago
Manager, Mental Health Services and Psychiatry
Guelph Family Health Team
Guelph, ON
Full-time
…throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is…
Added 56 mins ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 56 mins ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 57 mins ago
Part-Time Program Instructor (7 Vacancies)
City of Woodstock
Woodstock, ON
Part-time
Reporting to: Manager of Recreation Programs and Camps
Added 57 mins ago
Manager of Human Resources (One Year Maternity Leave Contract)
Family Services Windsor-Essex
Windsor, ON
Manager of Human Resources – One Year Maternity Leave Contract

Manulife

Manager, Advisor Experience & Inforce Service Innovation

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $79,700.00 CAD - $129,700.00 CAD
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance, advisor and customer experience, governance, workflow optimization, AI-enabled transformation, and continuous improvement.

Accountable for current performance and future-state design, the role establishes service standards, improves productivity and controls, reduces manual effort, and builds scalable capabilities in automation and artificial intelligence.

Role Purpose

To deliver a scalable, technology-enabled post-funding service model that strengthens controls, increases productivity, enables innovation, and improves advisor and customer experience.

Strategic Mandate

The Manager is accountable for:

Post-Funding Advisor & Customer Experience

Providing leadership and oversight for:

Annual portfolio surveillance and maintenance
Fee and post-funding account administration
Money movement processes
Advisor and customer servicing

Advisor Experience Excellence

Serving as the functional owner for:

End-to-end, advisor-centred workflow design
Service capacity and workforce effectiveness
Service levels, standards, and governance
Continuous improvement

AI & Automation Strategy

Owning the Specialized Lending Advisor Experience transformation roadmap through:

AI adoption and automation
Workflow digitization and technology enablement
Advisor, service, and productivity analytics
Reporting transformation

Service Model Transformation

Leading:

Process and service-model redesign
New ways of working and cross-functional workflow integration
Capacity strategy and change management
Transformation program execution

Key Accountabilities and Role Expectations

Advisor Experience Strategy & Transformation - 40%

Set and execute the future-state post-funding strategy, balancing scalability, simplification, service excellence, and consistent advisor and customer experiences.
Lead workflow redesign and cross-functional change initiatives that reduce manual effort and improve service delivery.
Prioritize AI, automation, and technology investments that improve productivity, quality, capacity, and resilience.
Align business, technology, process, and change-management priorities with cross-functional partners.
Maintain transformation roadmaps, adoption plans, and benefits tracking to deliver measurable outcomes.

Post-Funding Advisor & Customer Service - 30%

Oversee portfolio surveillance, maintenance, account and fee administration, money movement, and related advisor and customer support.
Ensure work is completed within established service expectations, quality standards, risk tolerances, and business priorities.
Manage capacity, workload distribution, prioritization, and issue resolution across the post-funding service function.
Ensure consistent portfolio stewardship and strong advisor, customer, and business-partner outcomes.
Provide coaching, direction, and service leadership to build a high-performing, advisor-focused, and future-ready team.

Service Ownership & Governance - 20%

Own and maintain the service standards, process documentation, controls, and governance routines required to support consistent, compliant, risk-aware, and advisor-centred execution across post-funding services.

Establish and manage ownership for key post-funding service activities, including standards, procedures, decision authorities, escalation paths, and control expectations.
Ensure services are aligned with applicable risk, compliance, governance, audit, and control requirements.
Identify control gaps, service inconsistencies, and risk themes, and lead remediation or improvement activities.
Promote disciplined execution through clear operating routines, quality monitoring, issue tracking, and continuous improvement practices.

Business Reporting & Performance Management - 10%

Define and maintain Advisor Experience and service reporting, performance indicators, dashboards, and management insights that support business oversight and decision making.
Monitor Advisor Experience outcomes, service levels, capacity, quality, productivity, volumes, trends, and emerging service or control risks.
Use data and performance insights to inform prioritization, resource planning, process improvement opportunities, and leadership updates.
Provide concise, actionable reporting for senior management on Advisor Experience performance, transformation progress, and capacity considerations.

The successful candidate will build a high-performing, advisor-focused organization through succession planning, talent development, clear accountability, and capability building in AI, process improvement, and service leadership.

Leadership Expectations

The Manager will:

Translate strategic priorities into Advisor Experience and service execution plans.

Influence leaders across Underwriting, Funding, Inforce, Quality Control, Sales, Risk, Compliance, and Technology.
Challenge legacy processes and existing assumptions.

Drive adoption of new technologies and advisor-centred service models.

Lead large-scale change initiatives.
Foster a culture of experimentation and innovation.

Job Requirements

The successful candidate will demonstrate:

Proven people leadership experience, including coaching, performance management, talent development, and leading teams through change.
Strong lending and post-funding servicing experience, with knowledge of portfolio administration, risk controls, and advisor and customer service delivery.
Demonstrated success leading end-to-end process improvement and service transformation initiatives that simplify workflows, strengthen controls, and deliver measurable business outcomes.
Demonstrated proficiency with Power BI and Power Apps, including the ability to translate business needs into actionable reporting, workflow solutions, and performance insights.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Hybrid

Salary range is expected to be between

$79,700.00 CAD - $129,700.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager defines and executes the post-funding service model, leading portfolio surveillance, workflow optimization, and AI-enabled transformation. They are accountable for service standards, productivity, and delivering a scalable, technology-enabled experience for advisors and customers.

Requirements

The role requires proven people leadership experience and strong expertise in lending and post-funding servicing. Candidates must demonstrate success in process improvement and proficiency with Power BI and Power Apps.

Skills

People leadership
Performance management
Talent development
Lending
Portfolio administration
Risk controls
Customer service
Process improvement
Service transformation
Power BI
Power Apps
Workflow design
Change management
AI adoption
Automation
Data analytics

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Statutory leaves of absence

Visa sponsorship

Not detected in the job text

Keywords

Specialized Lending
Post-funding
Portfolio surveillance
Governance
Workflow optimization
AI-enabled transformation
Automation
Power BI
Power Apps
Change management
Service model
Risk management
Compliance
Data analytics
Performance management
Financial services
Strategy
Process redesign
Capacity planning
Reporting

Report this job