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Added 1 min ago
LF
Senior Accountant
Lipman Family Farms
Exeter, ON
- Full-time
Added 1 min ago
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Responsable du marketing produit | Produc Marketing Lead
ValPay
Montreal, QC · Saint-Laurent, QC
- Full-time
…enroll, and transactions flow. We’re hiring a product marketing Lead whose success is measured by adoption: how quickly and how deeply partners and merchants use our…
Added 1 min ago
SE
CRM and Email Operations Specialist
Sports Experts
Laval, QC
- Full-time
…Go-to-Market Manager, this person will work closely with the CRM Lead, content and creative teams, as well as corporate CRM teams at Canadian Tire, to build, integrate, test and deploy…
Added 1 min ago
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[MONTREAL] - SWIFT/Payments IT Business Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…Payments and Cash Management, leveraging Paris's significant lead and working closely with them. The focus will be on extensive Business Intelligence…
Added 1 min ago
PM
Global Brand Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $130,000 to $140,000 CAD / year
- Full-time
…injectable portfolio in Canada and US. This hands-on role will also lead and support the planning, execution, and commercialization of new product launches, ensuring successful…
Added 1 min ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 min ago
CL
International Marketing Manager
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Partner with Territory Managers and distributor teams to identify growth opportunities, establish revenue and profitability targets, and lead business reviews and in-market execution.
Added 1 min ago
M
Supply Chain & Fulfillment Analyst
Mark's
Calgary, AB
- Full-time
Do you enjoy solving problems, working with data, and making sure customers receive what they need when they need it? Mark's Commercial is looking for a Supply Chain & Fulfillment Analyst…
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M
Operations Planning Analyst
Mark's
Calgary, AB
- Full-time
…practical experience in forecasting, inventory planning, business analytics, and supply chain…
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Category Business Manager
Sport Chek
Calgary, AB
- Full-time
…understanding our customers by analyzing product, industry and customer data to evolve their merchandising category and enhance the overall customer…
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M
Engineering Lead - Geographic Information Systems (GIS)
Metrolinx
Canada
- Full-time
…component of that capability. Through effective governance, data integration, spatial analytics, and cross-functional leadership, the Engineering Lead, GIS will enable the organization…
Added 3 mins ago
A
Data Storage Manager
ATCO
Calgary, AB
- Full-time
…foundation that powers and protects a diverse global business. As Data Storage Manager, you'll lead the evolution of critical enterprise storage and cyber resiliency solutions, influencing…
Added 3 mins ago
LC
Director, Customer Support Automation
Loblaw Companies Limited
Brampton, ON
- Full-time
In this role, you will lead the strategy and business management of the platforms and automation capabilities that power Customer Support, including Salesforce, conversational AI and…
Added 3 mins ago
Senior Manager, Data Initiatives
Scotiabank
Toronto, ON
High-quality data is critical to Global Wealth Management & Insurance’s strategic objectives. As a Senior Manager, Data Initiatives, you are a senior member of a business-focused data…
Added 3 mins ago
Senior Manager, Pricing Strategy & Optimization
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Toronto, ON
Lead approved pricing changes across the Retail products and Advisor Deposit Services and cross-functional initiatives with analytics, technology, and product teams.
Added 3 mins ago
Director, Digital Product Owner, Scotia Protect Platform
Scotiabank
Toronto, ON
…collaboration with country, Digital, Technology, Operations, Data, Risk, Compliance, and insurer partner…
Added 3 mins ago
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Under Armour
Kingston, ON
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Experience Researcher, PLG
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Vancouver, BC
Be a strategic partner: Together with your cross-functional partners (Product, Design, Engineering, Data Science) you’ll uncover how to best introduce users to Asana’s new products,…
Added 3 mins ago
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Principal Software Engineer, MarTech Platforms & Digital Enablement
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
Bring us your passion for digital or data analytics, and we’ll put you to work on exciting initiatives that answer the challenge: "How can we do that better?” Working with a dedicated team…
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Senior Manager, Program Controls, Data Center Construction
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Regina, SK
Bell's AI Fabric program is a transformational initiative focused on delivering scalable, mission-critical data centre infrastructure. The Program Controls Manager will establish and…
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Data Scientist
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Mississauga, ON
We are seeking an engineering-focused Data Scientist to build, operationalize, and maintain production-grade retail forecasting and optimization models. In this role, model development goes…
Added 18 mins ago
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Principal Product Manager
REDCAN
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
Lead continuous discovery across products with customers, developers, and business users, including public-sector and regulated-industry teams. Turn interviews, workshops, usability…
Added 18 mins ago
A
Finance Transformation Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Help clients unlock greater business value by transforming finance data, analytics, planning, performance management, and reporting capabilities to enable better decision-making and support…
Added 18 mins ago
A
Senior Manager – Cyber Exposure, Testing & Intelligence
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC
- Full-time
This is a key Senior Manager role within Accenture’s Cyber Resilience and Defense practice. The role will lead growth across the Cyber Exposure, Testing & Intelligence portfolio in the…
Added 18 mins ago
AC
Partner, Product Security
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…entry into Cybersecurity & GRC for security support across IT, Data, & Digital (IDD). Partnering closely with product, engineering, and architecture teams, the incumbent ensures security is…

Manulife

Manager, Business Continuity Planning

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Join our Group Functions Technology team!

About the Role

Collaborate with our Business Continuity & Disaster Recovery team to help strengthen our ability to deliver critical services when they matter most. In this role, you will partner with business, technology, risk, and governance teams to advance operational resilience capabilities, support continuity planning and testing, and help ensure Manulife remains prepared to respond effectively to disruptions. This is an opportunity to influence enterprise-wide resilience practices while helping protect the services our customers, colleagues, and communities depend on every day.

Position Responsibilities:

Operational Resilience Partnership

Lead operational resilience and business continuity activities across assigned business areas while supporting alignment with Manulife's operational resilience framework.
Drive the continuous improvement of resilience capabilities, processes, and practices across the organization.
Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events.

Risk Management & Governance

Partner with project and business teams to identify, assess, and mitigate operational resilience risks throughout initiatives and transformation programs.
Ensure resilience considerations are incorporated into business decisions, projects, and operational processes.
Facilitate second-line and third-line reviews of resilience controls, practices, and program effectiveness.
Support compliance with internal policies and evolving regulatory expectations, including operational resilience requirements.

Continuity Planning & Testing

Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises.
Review, maintain, and enhance Business Continuity Plans (BCPs) and related program documentation.
Facilitate resilience exercises, workshops, and scenario testing with business and technology teams.
Identify lessons learned and drive remediation activities that strengthen resilience readiness.

Stakeholder Partnership & Influence

Build strong relationships across business, technology, risk, and governance teams to advance resilience objectives.
Provide guidance, education, and support to stakeholders on resilience best practices, methodologies, and program requirements.
Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.

Required Qualifications:

Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.
Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices.
Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks.
Excellent verbal and written communication skills with the ability to facilitate discussions, deliver presentations, and influence stakeholders across all organizational levels.
Demonstrated ability to build strong relationships, collaborate effectively, and drive positive outcomes through influence.
Strong analytical, problem-solving, and organizational skills.

Preferred Qualifications:

University degree in a relevant field, or an equivalent combination of education, professional certifications, and related experience.
Professional Business Continuity certification (ABCP, CBCP, MBCI, MBCP, or similar) or equivalent practical experience.
Experience within financial services, insurance, banking, or another highly regulated industry.
Knowledge of OSFI operational resilience requirements is considered an asset.
Familiarity with resilience and governance platforms such as Fusion Risk Management, Archer, or similar tools.
Experience partnering with technology teams to support technology resilience, disaster recovery, service continuity, or operational resilience initiatives.
Strong proficiency with Microsoft Office applications and reporting tools such as Power BI.
Understanding emerging industry trends and regulatory expectations related to operational resilience.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Lead operational resilience and business continuity activities while partnering with stakeholders to strengthen readiness and mitigate risks. Facilitate testing exercises, maintain continuity plans, and ensure compliance with internal policies and regulatory expectations.

Requirements

Requires at least 4 years of experience in business continuity, operational resilience, or risk management within a complex organization. Candidates should possess strong analytical skills, excellent communication abilities, and experience with resilience frameworks and testing methodologies.

Skills

Business continuity planning
Operational resilience
Risk management
Disaster recovery
Governance
Stakeholder management
Project management
Testing and exercises
Regulatory compliance
Analytical skills
Problem-solving
Communication
Presentation skills
Microsoft Office
Power BI
Fusion Risk Management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Continuity Planning
Operational Resilience
Risk Management
Disaster Recovery
Governance
Fusion Risk Management
Archer
Power BI
OSFI
Financial Services
Insurance
Banking
Regulatory Compliance
Scenario Testing
Business Continuity Plans
ABCP
CBCP
MBCI
MBCP
Technology Resilience
Service Continuity
Transformation Programs
Stakeholder Engagement
Operational Controls
Reporting Tools

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