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Added 12 mins ago
MM
Part-Time Financial Service Representative
Money Mart
Wetaskiwin, AB
- Part-time
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 27 mins ago
R
Wealth Advisor
RBC
Calgary, AB
- Full-time
RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized…
Added 42 mins ago
Customer Service Representative
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Customer Service Representative – Mining Distribution
Added 42 mins ago
Group Sales Coordinator
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…department. This role works closely with frontline customer service staff to deliver exceptional guest experiences. They play an important role in maintaining and growing relationships with…
Added 42 mins ago
Customer Service Representative
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Customer Service Representative – Mining Distribution
Added 57 mins ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
…i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance…
Added 57 mins ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
…i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance…
Added 1 hour ago
RD
Associate Advisor
RBC Dominion Securities
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…every level and equips us to help our clients achieve their financial…
Added 1 hour ago
RD
Wealth Advisor
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Added 1 hour ago
Claims Service Ambassador (Future Opportunities)
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Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 1 hour ago
Member Services Representative - Clearbrook Branch
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Added 1 hour ago
B
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Vancouver, BC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
R
Associate Advisor
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- Full-time
…every level and equips us to help our clients achieve their financial…
Added 1 hour ago
Part - Time Financial Service Representative
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Brampton, ON
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 2 hours ago
L
Financial Service Representative - LendDirect Office 1556
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Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 2 hours ago
L
Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 2 hours ago
MC
Member Services Representative - Part Time
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Woodstock, ON
- $45,000 to $49,900 CAD / year
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As a Member Services Representative (Part-Time):
Added 2 hours ago
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Assistant Branch Manager - Office 1553
Attain Finance
Kingston, ON
- Full-time
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Added 2 hours ago
AF
Financial Service Representative - LendDirect Office 1556
Attain Finance
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 3 hours ago
Senior Manager, Store Experience & Services
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…feedback into scalable programs that improve sales, conversion, service profitability, and client satisfaction. You’ll be part of a collaborative team that’s united in beauty and supported…
Added 3 hours ago
UC
Class 3 Route Service Representative
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Montreal, QC
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 3 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Saint-Jean-sur-Richelieu, QC
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
GT
Store Associate (Full-Time)
Giant Tiger
Wakefield, QC
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
GT
Store Associate (Full-Time)
Giant Tiger
Meadow Lake, SK
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
GT
Store Associate (Part-Time)
Giant Tiger
Valleyfield, PE
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…

Manulife

Manager, Business Continuity Planning

Toronto, ON, Canada
Waterloo, ON, Canada

$86,100.00 CAD - $136,100.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $86,100.00 CAD - $136,100.00 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Join our Group Functions Technology team!

About the Role

Collaborate with our Business Continuity & Disaster Recovery team to help strengthen our ability to deliver critical services when they matter most. In this role, you will partner with business, technology, risk, and governance teams to advance operational resilience capabilities, support continuity planning and testing, and help ensure Manulife remains prepared to respond effectively to disruptions. This is an opportunity to influence enterprise-wide resilience practices while helping protect the services our customers, colleagues, and communities depend on every day.

Position Responsibilities:

Operational Resilience Partnership

Lead operational resilience and business continuity activities across assigned business areas while supporting alignment with Manulife's operational resilience framework.
Drive the continuous improvement of resilience capabilities, processes, and practices across the organization.
Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events.

Risk Management & Governance

Partner with project and business teams to identify, assess, and mitigate operational resilience risks throughout initiatives and transformation programs.
Ensure resilience considerations are incorporated into business decisions, projects, and operational processes.
Facilitate second-line and third-line reviews of resilience controls, practices, and program effectiveness.
Support compliance with internal policies and evolving regulatory expectations, including operational resilience requirements.

Continuity Planning & Testing

Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises.
Review, maintain, and enhance Business Continuity Plans (BCPs) and related program documentation.
Facilitate resilience exercises, workshops, and scenario testing with business and technology teams.
Identify lessons learned and drive remediation activities that strengthen resilience readiness.

Stakeholder Partnership & Influence

Build strong relationships across business, technology, risk, and governance teams to advance resilience objectives.
Provide guidance, education, and support to stakeholders on resilience best practices, methodologies, and program requirements.
Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.

Required Qualifications:

Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization.
Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices.
Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks.
Excellent verbal and written communication skills with the ability to facilitate discussions, deliver presentations, and influence stakeholders across all organizational levels.
Demonstrated ability to build strong relationships, collaborate effectively, and drive positive outcomes through influence.
Strong analytical, problem-solving, and organizational skills.

Preferred Qualifications:

University degree in a relevant field, or an equivalent combination of education, professional certifications, and related experience.
Professional Business Continuity certification (ABCP, CBCP, MBCI, MBCP, or similar) or equivalent practical experience.
Experience within financial services, insurance, banking, or another highly regulated industry.
Knowledge of OSFI operational resilience requirements is considered an asset.
Familiarity with resilience and governance platforms such as Fusion Risk Management, Archer, or similar tools.
Experience partnering with technology teams to support technology resilience, disaster recovery, service continuity, or operational resilience initiatives.
Strong proficiency with Microsoft Office applications and reporting tools such as Power BI.
Understanding emerging industry trends and regulatory expectations related to operational resilience.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

Lead operational resilience and business continuity activities while partnering with stakeholders to strengthen readiness and mitigate risks. Facilitate testing exercises, maintain continuity plans, and ensure compliance with internal policies and regulatory expectations.

Requirements

Requires at least 4 years of experience in business continuity, operational resilience, or risk management within a complex organization. Candidates should possess strong analytical skills, excellent communication abilities, and experience with resilience frameworks and testing methodologies.

Skills

Business continuity planning
Operational resilience
Risk management
Disaster recovery
Governance
Stakeholder management
Project management
Testing and exercises
Regulatory compliance
Analytical skills
Problem-solving
Communication
Presentation skills
Microsoft Office
Power BI
Fusion Risk Management

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Continuity Planning
Operational Resilience
Risk Management
Disaster Recovery
Governance
Fusion Risk Management
Archer
Power BI
OSFI
Financial Services
Insurance
Banking
Regulatory Compliance
Scenario Testing
Business Continuity Plans
ABCP
CBCP
MBCI
MBCP
Technology Resilience
Service Continuity
Transformation Programs
Stakeholder Engagement
Operational Controls
Reporting Tools

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