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Added 19 days ago
RP
Product Owner
Rexall Pharmacy Group LTD
Mississauga, ON
- $80,453 to $95,000 CAD / year
- Full-time
Reporting to the Digital Product Manager, the existing Product Owner will lead the definition and delivery of new digital capabilities across Rexall's pharmacy-led digital properties and…
Added 19 days ago
FS
Manager, Digital Operations Training
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Digital Operations Training manages the execution and continuous improvement of learning programs that help hotel teams confidently adopt digital platforms, technologies, and…
Added 19 days ago
E
Human Resources Manager
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Are you an experienced Human Resources Manager who is looking for an opportunity to make your mark and help shape a business that is innovating, transforming and growing? Are you looking…
Added 19 days ago
Residence Coordinator, Academic Initiatives
Wilfrid Laurier University
Waterloo, ON
Reports to: Residence Manager, Student Learning
Added 19 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Endometriosis Research Program at the Research Institute of the McGill University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the…
Added 19 days ago
FS
Manager, Digital Operations Training
Four Seasons
Toronto, ON
- Full-time
The Manager, Digital Operations Training manages the execution and continuous improvement of learning programs that help hotel teams confidently adopt digital platforms, technologies, and…
Added 19 days ago
4N
Marketing Specialist
49 North Lubricants
Leduc, AB
- Full-time
Working alongside our Marketing Manager and Creative Marketing Specialist, you'll help execute marketing initiatives, identify growth opportunities and turn marketing activity into…
Added 19 days ago
A
Project Engineering Coordinator
AtkinsRéalis
Toronto, ON
- $105,570 to $129,030 CAD / year
- Full-time
…On the project, you will report to the Alliance Engineering Program…
Added 19 days ago
BU
Coordinator, Graduate Scholarships & Awards
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Manager, Graduate Funding Operations, the Coordinator, Graduate Scholarships & Awards is accountable for the coordination of scholarship services to over 2000 graduate…
Added 19 days ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Complex Care, the successful applicant will be responsible for comprehensive nursing care in the Medically Complex program and must meet the…
Added 19 days ago
RM
Director of People and Culture
Ronald McDonald House Toronto
Toronto, ON
- Full-time
Oversee the Manager, Talent & Volunteer Engagement in delivering an effective volunteer lifecycle, including workforce planning, recruitment, screening, onboarding, training, scheduling…
Added 19 days ago
H
Intern (Bachelor's) Document Specialist
Honeywell
Markham, ON
- Full-time
Work with site teams to gather important documents from various legacy data retention systems.
Added 19 days ago
RP
Product Owner
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
Reporting to the Digital Product Manager, the existing Product Owner will lead the definition and delivery of new digital capabilities across Rexall's pharmacy-led digital properties and…
Added 19 days ago
M
Manager - Deposits, Billing and Commissions
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and…
Added 19 days ago
R
Account Manager
Resolver
Toronto, ON
- Full-time
As an Account Manager, you play a critical role in the sales engine of Resolver's Security & Investigations solutions. You’ll focus primarily on growing our existing customers’ engagements…
Added 19 days ago
OP
Junior Software Engineer, Full Stack
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager IT Product Delivery, this position is responsible to independently design, develop, test, and maintain high-quality software applications using technologies such as…
Added 19 days ago
SL
Bilingual ADP Sales Manager
Sun Life Québec
Quebec, QC
- Full-time
…helping new advisors build successful careers? The ADP Sales Manager plays a critical role in supporting the growth, productivity and readiness of advisors within Sun Life’s Advisor…
Added 19 days ago
H
Campaign Marketing Manager
Hunter
Remote, Canada
- Full-time
- Remote
…with the Head of Marketing, Head of Customer Success, Product Manager, and our marketing team to deliver growth measured in free>paid conversion rate, lifetime value, and…
Added 20 days ago
MY
CASE MANAGER
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…single mothers, with a focus on Indigenous housing. As Case Manager, you will provide light-touch case management, facilitate resident programming and help create connections that reduce…
Added 20 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 20 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Endometriosis Research Program at the Research Institute of the McGill University Health Centre conducts patient-oriented clinical and epidemiological research aimed at improving the…
Added 20 days ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Complex Care, the successful applicant will be responsible for comprehensive nursing care in the Medically Complex program and must meet the…
Added 20 days ago
LC
Assistant Store Manager - In Training
Loblaw Companies Limited
Westbank, BC
- Full-time
As an Assistant Store Manager in Training, you'll complete a comprehensive training program that prepares you to support store operations, lead teams, and deliver an exceptional customer…
Added 20 days ago
B
Revenue Operations Manager (OTE: upto 120k)
BoomerangFX
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
…Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital…
Added 20 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…

Manulife

Manager - Deposits, Billing and Commissions

Halifax, NS, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada

$70,500.00 CAD - $117,500.00 CAD · Full-time

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Job details

Pay: $70,500.00 CAD - $117,500.00 CAD
Job type: Full-time
Experience: 3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.
Posting language: English
Posted: Oct 19, 2026

Original job description

Sponsor Financial Services (SFS) is responsible for the timely and accurate administration of sponsor financial transactions, including premium allocation, billing, receivables management, commissions, and financial integrity activities. The Manager, Deposits, Billing & Commissions plays a critical leadership role in ensuring the accuracy, effectiveness, and control of these functions while driving operational excellence, service quality, and continuous improvement initiatives.

Reporting to the Director, Sponsor Financial Services, this position leads 2 teams responsible for deposits, billing, and commission administration and works closely with internal stakeholders across Finance, Risk Management, Underwriting, Sales, and Financial Integrity & Controls to ensure accurate financial outcomes and strong operational controls.

Position Responsibilities:

Financial Operations & Oversight

Provide leadership and oversight for the accurate allocation of sponsor premium payments and administration of billing activities.
Ensure commissions are calculated, validated, and paid accurately to advisors and in accordance with established policies and controls.
Monitor and manage suspense accounts, unallocated funds, and aged financial exceptions to ensure timely resolution.
Assess and mitigate financial risks related to misallocated funds, billing inaccuracies, commission discrepancies, and other financial exceptions.
Maintain effective financial controls to support the accuracy, completeness, and integrity of billing, deposits, and commission processes.
Apply advanced understanding of Payment-to-Report (P2R) and Cash Receipt-to-Financial Reporting processes.

Leadership & People Management

Lead and develop two operational teams responsible for Deposits/Billing and Commissions.
Foster a high-performance culture through coaching, mentoring, employee engagement, and talent development.
Establish clear performance expectations and accountability measures.
Support career development and succession planning initiatives while promoting an inclusive and collaborative work environment.

Stakeholder Engagement and Management

Build strong partnerships with key stakeholders across IT, Finance, Sales, Underwriting, Risk Management, and Financial Integrity & Controls.
Collaborate with cross-functional partners to ensure the completeness, accuracy, and effectiveness of Sponsor Financial Services activities.
Provide oversight and governance of SFS operational partners in the Philippines responsible for back-office processing activities related to deposits, billing, and commissions.
Escalate and resolve issues proactively while maintaining strong stakeholder relationships.

Performance Management & Operational Excellence

Monitor, analyze, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
Identify trends, risks, and opportunities for improvement, implementing corrective actions as required.
Drive operational efficiencies and service enhancements through process optimization and strong governance practices.
Ensure operational processes remain compliant, scalable, and aligned with business objectives.

AI, Automation & Continuous Improvement

Identify, evaluate, and implement opportunities to leverage artificial intelligence, automation, and emerging technologies.
Lead initiatives that improve operational efficiency, service quality, accuracy, and productivity.
Champion a culture of innovation and continuous improvement.
Utilize data-driven insights to enhance operational performance and customer outcomes.

Required Qualifications:

Bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline.
3-5 years of progressive leadership experience managing financial operations, billing, commissions, receivables, accounting, or related functions.
Experience leading multiple teams and developing high-performing employees.

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Preferred Qualifications:

Demonstrated ability to analyze complex financial issues and assess operational and financial impacts.
Strong stakeholder management and relationship-building skills across multiple business functions.
Experience establishing, monitoring, and reporting on KPIs and service-level commitments.
Proven ability to lead transformational, automation, or process improvement initiatives.
Strong analytical, problem-solving, and decision-making capabilities.
Excellent communication, presentation, and influencing skills.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

Lead two teams responsible for deposits, billing, and commissions, ensuring accurate financial processing, effective controls, and timely resolution of exceptions. Partner with internal stakeholders and offshore operational teams to manage performance, mitigate risks, and improve service quality through process optimization, automation, and AI.

Requirements

A bachelor's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline is required, along with 3–5 years of progressive leadership experience in financial operations or a related function. Experience leading multiple teams is required; preferred qualifications include strong analytical and stakeholder-management skills, KPI and SLA oversight, and a record of leading automation or process-improvement initiatives.

Skills

Billing Administration
Commission Administration
Receivables Management
Financial Controls
Risk Assessment
Team Leadership
Employee Development
Stakeholder Management
KPI and SLA Management
Process Improvement
Automation
Artificial Intelligence
Data Analysis
Problem-Solving
Communication

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and Accidental Death and Dismemberment Insurance
Adoption and Surrogacy Benefits
Wellness Benefits
Employee and Family Assistance Plans
Pension Plan
Global Share Ownership Plan with Employer Matching
Financial Education and Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Sponsor Financial Services
Premium Allocation
Billing
Receivables Management
Commission Administration
Payment-to-Report
Cash Receipt-to-Financial Reporting
Suspense Accounts
Unallocated Funds
Financial Exceptions
Financial Controls
Risk Management
Operational Governance
Key Performance Indicators
Service Level Agreements
Process Optimization
Artificial Intelligence
Automation
Continuous Improvement
Data-Driven Insights
Back-Office Processing
Underwriting
Financial Integrity
Talent Development

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