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Supports the Property Manager in operational issues
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Senior Customer Success Manager
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Manulife

Manager Engineering

Waterloo, ON, Canada

$113,000.00 CAD - $163,000.00 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $113,000.00 CAD - $163,000.00 CAD
Job type: Full-time
Apply by: Nov 20, 2026
Experience: 5–10 years of progressive management experience, including leadership experience in technology and within financial services and/or insurance environments.
Posting language: English
Posted: Nov 3, 2026

Original job description

As a Manager Engineering, you will lead technology teams in delivering secure, reliable, and user-centered solutions that support business objectives. You will translate technical and business requirements into product and software development roadmaps, enable incremental delivery, and build an inclusive, high-performing engineering culture. This role combines technical leadership, program management, and a strong commitment to developing people and teams.

Position Responsibilities:

Lead cross-squad programs that involve complex technical, regulatory, and organizational initiatives.
Develop implementation patterns, standards, and documentation that support the ongoing maintenance of technical and regulatory solutions.
Define, manage, and deliver large-scale, high-impact projects across multiple teams and stakeholder groups.
Establish measurable outcomes and contribute consistently to the success of engineering teams and programs.
Develop and execute implementation plans across multiple workstreams, supporting efficient delivery and alignment with business priorities.
Partner with business leaders to understand strategic objectives and ensure technology solutions align with organizational goals.
Maintain clear, timely communication with impacted stakeholders in a dynamic environment.
Provide program-level updates and insights to senior technology and business leaders, including progress, risks, issues, and dependencies.
Lead, coach, and develop a team of engineers, supporting program success and individual career growth.
Foster an engaging, inclusive, and high-performing team culture, and address performance concerns fairly and constructively.
Collaborate with architects, technical leads, and business subject matter experts to deliver scalable, effective, and fit-for-purpose solutions.

Required Qualifications:

5–10 years of progressive management experience, including leadership experience in technology and within financial services and/or insurance environments.
Demonstrated expertise in strategic planning, product strategy, and program roadmap development.
Experience leading software development teams and delivering complex technology initiatives.
Demonstrated ability to lead, motivate, and support teams while encouraging collaboration and shared accountability.
Strong experience coaching employees and guiding teams through organizational and technological change.
A commitment to mentoring talent and supporting career growth and development.
Comprehensive knowledge of Agile principles and software development methodologies.
Strong understanding of the full software development lifecycle (SDLC).
Familiarity with modern technology stacks and platforms, including Node.js, React, TypeScript, Azure Kubernetes Service (AKS), Docker, Bruno, Redis, MongoDB, REST APIs, GitHub, Jenkins, Jira, and Power BI.
Knowledge of business operations, capacity planning, and financial management principles.
Deep understanding of project and program management methodologies, practices, and techniques.
Demonstrated commitment to delivery excellence, continuous improvement, and removing barriers that affect team velocity and outcomes.
Understanding of how technology strategies support broader business objectives.
Strong attention to detail and organizational skills.

Preferred Qualifications:

Ability to consider the broader organizational context, evaluate alternatives, and identify innovative opportunities.
Demonstrated commitment to continuous learning and growth through both successes and challenges.
Strong analytical, organizational, and problem-solving skills, with the ability to navigate complex situations effectively.
Excellent verbal and written communication skills, with the ability to explain technical strategies, opportunities, and outcomes clearly to diverse audiences.
Strong presentation, relationship-building, and interpersonal skills.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager Engineering will lead cross-squad programs and technology teams to deliver secure, reliable, and user-centered solutions aligned with business objectives. This role involves defining product roadmaps, coaching engineering talent, and fostering an inclusive, high-performing culture while managing complex technical and regulatory initiatives.

Requirements

Candidates must have 5–10 years of progressive management experience, specifically within technology and financial services or insurance environments. A strong background in Agile principles, the full software development lifecycle, and modern technology stacks is required, alongside demonstrated expertise in strategic planning and team leadership.

Skills

Strategic planning
Program management
Agile methodologies
Team leadership
Coaching
Financial services
Node.js
React
TypeScript
Azure Kubernetes Service
Docker
MongoDB
REST APIs
GitHub
Power BI

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Engineering Management
Financial Services
Insurance
Agile
SDLC
Node.js
React
TypeScript
Azure Kubernetes Service
Docker
Bruno
Redis
MongoDB
REST APIs
GitHub
Jenkins
Jira
Power BI
Strategic Planning
Program Management
Capacity Planning
Financial Management
Technical Leadership
Cross-squad Programs
Regulatory Compliance
Software Development
Team Coaching
Stakeholder Management
Product Strategy
Delivery Excellence

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