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Added 4 mins ago
CL
Service Coordinator (Temporary position)
Comairco, LLC
Laval, QC
- Full-time
Benefits program, telemedicine and employee assistance program;
Added 4 mins ago
CO
Senior Project Landscape Architect / Project Manager
City of Kelowna
Kelowna, BC
- Full-time
…projects and will supervise junior staff and assist the Department Manager with staff mentoring and performance evaluations. The position will oversee the selection of consultants, manage…
Added 4 mins ago
FC
Coordonnateur en gestion documentaire de projets/Project Document Management Coordinator
FoxBravo Consulting Inc.
Montreal, QC
- Full-time
…technologiques complexes. Fondée par un ingénieur-conseil d’expérience, l’entreprise accompagne ses clients dans leurs projets d’innovation, de modernisation et de transformation…
Added 4 mins ago
H
Global Mining Practice Business Development Leader
HDR
Ottawa, ON
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 4 mins ago
KC
Vice-President (Sr. Manager), Corporate Finance
KPMG Canada
Toronto, ON
- Full-time
…candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments…
Added 4 mins ago
DH
Housekeeping Manager
Delta Hotels and Resorts®
Sault Ste. Marie, ON
- Full-time
Participates in an on-going employee recognition program.
Added 4 mins ago
TA
Customer Accounts Advisor-Part Time
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
- Part-time
Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
Added 19 mins ago
K
Senior Manager, Turnaround & Restructuring
KPMG
Vancouver, BC
- Full-time
5+ years of experience in restructuring and insolvency experience at a recognized professional firm and 3+ years at a Manager or Sr. Manager
Added 19 mins ago
TP
Logistic Coordinator
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
Vous avez de l’expérience dans la coordination d’activités liées à la logistique, à l’expédition, à la réception, à l’inventaire ou à la chaîne d’approvisionnement.
Added 34 mins ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James Ltd.
Toronto, ON
- Full-time
…package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many…
Added 34 mins ago
AE
Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 34 mins ago
H
Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 34 mins ago
EC
Maintenance Rep PT
EHN Canada
Lumsden, SK
- $19 to $23 CAD / hour
- Full-time
24/7 Employee Assistance Program through GreenShield Health
Added 34 mins ago
C
Ops Mgmt Manager
CBRE
Toronto, ON
- Full-time
…origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management,…
Added 34 mins ago
MF
Business Development Manager
MTY Food Group
Toronto, ON
- Full-time
· Employee assistance program with access to mental health, legal, and financial counseling services
Added 34 mins ago
AH
Program Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Classification: Program Manager Union: Exempt Unit and Program: Stollery Children's Hospital Primary Location: Stollery Children's Hospital Location Details: As Per Location Temporary…
Added 34 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 34 mins ago
N
Software Engineer 2 - Kubernetes Backend and Platform Engineering
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to the Senior Engineering Manager, who adopts a collaborative leadership style that encourages team involvement in decision-making and values open discussions. The manager…
Added 34 mins ago
SP
Health and Safety Manager [SK-15283]
Shirley Parsons
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
A growing manufacturing organization is seeking an experienced Health and Safety Manager to lead and continuously improve its workplace health and safety program across multiple operations.…
Added 34 mins ago
Co-op/Intern Student - Automation Specialist (January 2027)
Spartan Controls Ltd.
Burnaby, BC
…12-month co-op term beginning in January 2027. Reporting to the Manager, Projects and Lifecycle Services, you will work alongside experienced specialists as part of a Distributed Control…
Added 49 mins ago
CG
General Manager (Food Services) 2 year contract
Compass Group Canada
Burnaby, BC
- Full-time
Proven experience as a General Manager or similar role in the food service industry.
Added 49 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic…
Added 49 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Saskatoon, SK
- $71,200 to $97,900 CAD / year
- Full-time
…the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their reality. Join us and immerse yourself in a dynamic,…
Added 1 hour ago
SE
Business Development Representative
SFC Energy North America
Ottawa, ON
- Full-time
Reporting to the Regional Sales Manager, a successful candidate will possess the skills:
Added 1 hour ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
…to grow, they are seeking a strategic and hands-on Marketing Manager to lead the marketing function, drive demand generation initiatives, strengthen brand positioning, and further develop…

Manulife

Manager, Global Technology & Operations (GTO) Strategy & Transformation

Montreal, QC, Canada

$94,430.00 CAD - $144,430.00 CAD · Full-time

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Job details

Pay: $94,430.00 CAD - $144,430.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.
Posting language: English
Posted: Oct 29, 2026

Original job description

In this role, you will help drive Global Technology & Operations' strategy, transformation, AI enablement, workforce modernization, value realization, and governance agenda. You will lead analytical and transformation workstreams, develop business cases and executive insights, and help ensure initiatives deliver measurable outcomes across Technology and Operations.

You will serve as a key coordination and execution lead across multiple geographies, maintaining visibility across portfolio priorities, dependencies, risks, and outcomes. You will also lead first-line Responsible AI governance and Model Risk Management (MRM) execution activities within GTO, helping teams navigate governance requirements, prepare documentation, coordinate reviews, and maintain compliance with enterprise standards.

This is an AI-native team. You will use AI tools, agentic workflows, and LLM-connected enterprise platforms as a primary way of working to accelerate analysis, governance execution, reporting, strategy development, and transformation delivery.

Position Responsibilities

Strategy, Transformation & Value Realization: Lead strategic and transformation workstreams that support GTO priorities, including operating model modernization, AI enablement, workforce transformation, and operational improvement initiatives. Develop business cases, investment analyses, value realization plans, and executive recommendations that support effective decision-making and measurable business outcomes.
Operational Analytics & Performance Insights: Lead operational and business analysis across technology and operations functions to identify trends, root causes, risks, and opportunities. Develop analytical frameworks, forecasting models, performance diagnostics, and benefit-tracking methodologies that support transformation priorities and executive decision-making.
Responsible AI Governance & Model Risk Management: Lead first-line Responsible AI governance and Model Risk Management activities for AI-enabled initiatives across GTO. Coordinate model inventory management, risk-tiering assessments, governance reviews, model documentation, monitoring requirements, and governance submissions. Translate enterprise governance requirements into practical actions for delivery teams and work closely with Risk, Legal, Privacy, Compliance, and model owners to ensure successful governance outcomes.
Transformation Delivery & Portfolio Coordination: Drive execution of assigned transformation initiatives through roadmap management, milestone tracking, dependency coordination, issue resolution, and progress reporting. Maintain visibility across portfolio priorities and ensure leaders have timely insight into risks, decisions, dependencies, and emerging issues.
Executive Communications & Decision Support: Develop executive-ready presentations, strategic briefings, benchmarking analyses, governance materials, and performance updates for Directors, AVPs, governance forums, and senior leadership. Translate complex operational, governance, financial, and transformation information into concise, actionable insights.
Workforce Transformation & Operating Model Development: Support workforce modernization, AI adoption, reskilling, and future-of-work initiatives across Technology and Operations. Analyze workforce trends, productivity opportunities, organizational capacity, and operating model evolution to help shape future-state capabilities.
AI-Augmented Delivery & Continuous Improvement: Leverage AI tools, agentic workflows, and enterprise AI platforms to improve analysis, reporting, governance, and transformation execution. Identify opportunities to streamline processes, automate repeatable activities, improve governance workflows, enhance reporting quality, and accelerate delivery while maintaining appropriate controls.

Required Qualifications

Bachelor's degree in Business, Technology, Engineering, Data Science, Analytics, Finance, Risk Management, or a related discipline.

7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.

Demonstrated experience leading complex cross-functional initiatives and driving execution across multiple stakeholders.

Strong analytical capabilities, including experience working with enterprise data to generate actionable business insights.

Experience developing business cases, investment assessments, value realization plans, executive reporting, and strategic recommendations.

Experience leading or coordinating governance, risk management, compliance, regulatory, or control activities.

Working knowledge of Responsible AI, AI governance, Model Risk Management, privacy, operational risk, or technology risk concepts.

Strong stakeholder management skills with the ability to influence and drive alignment across business, technology, and control functions.

Excellent written, verbal, presentation, and executive communication skills.

Hands-on experience using AI tools and generative AI technologies to support research, analysis, reporting, and productivity.

Preferred Qualifications

Experience in management consulting, corporate strategy, transformation offices, operational excellence, or large-scale transformation programs.

Experience supporting Responsible AI governance, AI risk management, or first-line Model Risk Management activities.

Familiarity with Generative AI, large language models, agentic AI, low-code/no-code AI solutions, and associated governance considerations.

Experience with SQL, Databricks, Power BI, Tableau, or similar analytical platforms.

Experience supporting executive governance forums, steering committees, or enterprise reporting functions.

Experience within financial services, insurance, banking, or another highly regulated industry.

Experience supporting workforce transformation, organizational change, or AI adoption initiatives.

Relevant certifications in project management, analytics, risk, governance, privacy, or AI-related disciplines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$94,430.00 CAD - $144,430.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves driving Global Technology & Operations strategy, transformation, and AI enablement while managing governance and model risk. You will lead analytical workstreams, develop business cases, and coordinate cross-functional initiatives to deliver measurable outcomes.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in strategy, transformation, analytics, or risk management. Strong analytical skills, experience with AI governance, and the ability to communicate complex insights to executive leadership are required.

Skills

Strategic planning
Transformation management
AI enablement
Operational analytics
Responsible AI governance
Model risk management
Business case development
Portfolio management
Executive communication
Workforce modernization
Stakeholder management
Data analysis
Risk management
Change management
Process improvement
Generative AI

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Strategy
Transformation
AI enablement
Governance
Model Risk Management
Operational excellence
Business case
Data analytics
Generative AI
LLM
Agentic workflows
SQL
Databricks
Power BI
Tableau
Financial services
Insurance
Risk management
Compliance
Workforce transformation
Operating model
Performance diagnostics
Portfolio management
Executive reporting
Technology risk
Privacy
Change management
Consulting
Automation
Continuous improvement

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