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Added 6 mins ago
HP
General Manager
Hôtel Place d'Armes, Corner Collection
Montreal, QC
- Full-time
The General Manager oversees the overall operations of the property, including both hotel accommodations and food and beverage operations. They plan, organize, lead, and control the hotel’s…
Added 6 mins ago
G&
Managing Director
Groom & Associés / Associates
Montreal, QC
- Full-time
Our client is currently looking to hire a Managing Director for its Canadian operations. This is an opportunity to lead the organization through its next phase of growth, strengthen a…
Added 6 mins ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 6 mins ago
RC
Assistant Manager
Revive Car Wash
Belleville, ON
- Full-time
…You’ll partner closely with the Site Manager to run day-to-day operations, lead and develop your team, drive membership growth, and deliver a consistently outstanding customer…
Added 6 mins ago
RT
Fire Commissioner - Government of Nova Scotia
Royer Thompson
NS · Nova Scotia, Canada
- Full-time
Reporting to the Deputy Minister of Emergency Management, they will lead the establishment of the new Office of the Fire Commissioner, providing provincial leadership, regulatory oversight…
Added 6 mins ago
U
Revenue Recovery Package Handler
UPS
Richmond, BC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 6 mins ago
CR
Manager HCM Applications Support
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Added 6 mins ago
HP
Brand & Experience Lead
Healthy Planet
St. Catharines, ON
- Full-time
…execution, and a sharp eye for detail. In this role, you will lead merchandising operations, ensure flawless stock presentation, and work closely with store leadership to create visually…
Added 6 mins ago
AC
Food Service Supervisor
Aramark Canada
Ottawa, ON
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 6 mins ago
AU
Coordinator, Mental Health & Wellness
Algoma University
Brampton, ON
- $82,387 to $102,983 CAD / year
- Full-time
Lead the Mental Health Working Group and the Student Focus Groups.
Added 6 mins ago
AI
Account Manager
Accuenergy Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Cross-functional handoffs - clean handoff to Commercial Operations on order processing, exception resolution, and delivery promise integrity; clean handoff to Application Specialist on deep…
Added 6 mins ago
NS
Administrative Assistant - Primary Health Care Network
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- Full-time
…administrative support to the Senior Director and Medical Co-Lead by effectively coordinating the day-to-day operation of the Senior Director’s/Medical Co-Lead's office. The position…
Added 6 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 6 mins ago
CV
Restaurant Manager
Chateau Victoria Hotel & Suites
Victoria, BC
- Full-time
Lead daily operations of Vista 18 Restaurant & Lounge, ensuring seamless service and exceptional guest experiences.
Added 6 mins ago
G
Coordinator, Environment
Glencore
Elkford, BC
- $95,000 to $113,000 CAD / year
- Full-time
Reporting to the Lead, Environment, the Coordinator Environment, Systems is responsible for supporting and coordinating the execution of compliance, regulatory permitting, and internal…
Added 6 mins ago
SF
Senior Site Reliability Engineer
Safe Fleet
Coquitlam, BC
- Full-time
…AI-augmented war rooms, and automating the repetitive work of operations and…
Added 6 mins ago
A
Commercial/Sales Account Director I
AMECO
Leduc, AB
- Full-time
AMECO is seeking a highly driven Commercial Account Director to expand our footprint across Western Canada to lead commercial growth initiatives across the region through strategic business…
Added 6 mins ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Full-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 6 mins ago
R
Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
…critical platform for media planning, forecasting, revenue operations, order management, and campaign…
Added 6 mins ago
B
R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 6 mins ago
SQ
District Manager
Sunlife Québec
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
The primary purpose of the District Manager (DM) is to lead the growth and productivity of the District. This is done by recruiting top talent, coaching and developing advisors and the…
Added 6 mins ago
S
Protocol Developer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability,…
Added 6 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
As an experienced individual contributor, you will lead assigned organizational design initiatives from assessment and planning through design recommendations, implementation support, and…
Added 6 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Langford, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 6 mins ago
AC
Sales Representative
Allied Cans
Milton, ON
- Full-time
Grupo Comeca is a Latin-American leader in the packaging industry with headquarters in Costa Rica and manufacturing operations in Canada, Mexico, Central and South America. Comeca has 39…

Manulife

Manager, Global Technology & Operations (GTO) Strategy & Transformation

Montreal, QC, Canada

$94,430.00 CAD - $144,430.00 CAD · Full-time

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Job details

Pay: $94,430.00 CAD - $144,430.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.
Posting language: English
Posted: Oct 29, 2026

Original job description

In this role, you will help drive Global Technology & Operations' strategy, transformation, AI enablement, workforce modernization, value realization, and governance agenda. You will lead analytical and transformation workstreams, develop business cases and executive insights, and help ensure initiatives deliver measurable outcomes across Technology and Operations.

You will serve as a key coordination and execution lead across multiple geographies, maintaining visibility across portfolio priorities, dependencies, risks, and outcomes. You will also lead first-line Responsible AI governance and Model Risk Management (MRM) execution activities within GTO, helping teams navigate governance requirements, prepare documentation, coordinate reviews, and maintain compliance with enterprise standards.

This is an AI-native team. You will use AI tools, agentic workflows, and LLM-connected enterprise platforms as a primary way of working to accelerate analysis, governance execution, reporting, strategy development, and transformation delivery.

Position Responsibilities

Strategy, Transformation & Value Realization: Lead strategic and transformation workstreams that support GTO priorities, including operating model modernization, AI enablement, workforce transformation, and operational improvement initiatives. Develop business cases, investment analyses, value realization plans, and executive recommendations that support effective decision-making and measurable business outcomes.
Operational Analytics & Performance Insights: Lead operational and business analysis across technology and operations functions to identify trends, root causes, risks, and opportunities. Develop analytical frameworks, forecasting models, performance diagnostics, and benefit-tracking methodologies that support transformation priorities and executive decision-making.
Responsible AI Governance & Model Risk Management: Lead first-line Responsible AI governance and Model Risk Management activities for AI-enabled initiatives across GTO. Coordinate model inventory management, risk-tiering assessments, governance reviews, model documentation, monitoring requirements, and governance submissions. Translate enterprise governance requirements into practical actions for delivery teams and work closely with Risk, Legal, Privacy, Compliance, and model owners to ensure successful governance outcomes.
Transformation Delivery & Portfolio Coordination: Drive execution of assigned transformation initiatives through roadmap management, milestone tracking, dependency coordination, issue resolution, and progress reporting. Maintain visibility across portfolio priorities and ensure leaders have timely insight into risks, decisions, dependencies, and emerging issues.
Executive Communications & Decision Support: Develop executive-ready presentations, strategic briefings, benchmarking analyses, governance materials, and performance updates for Directors, AVPs, governance forums, and senior leadership. Translate complex operational, governance, financial, and transformation information into concise, actionable insights.
Workforce Transformation & Operating Model Development: Support workforce modernization, AI adoption, reskilling, and future-of-work initiatives across Technology and Operations. Analyze workforce trends, productivity opportunities, organizational capacity, and operating model evolution to help shape future-state capabilities.
AI-Augmented Delivery & Continuous Improvement: Leverage AI tools, agentic workflows, and enterprise AI platforms to improve analysis, reporting, governance, and transformation execution. Identify opportunities to streamline processes, automate repeatable activities, improve governance workflows, enhance reporting quality, and accelerate delivery while maintaining appropriate controls.

Required Qualifications

Bachelor's degree in Business, Technology, Engineering, Data Science, Analytics, Finance, Risk Management, or a related discipline.

7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.

Demonstrated experience leading complex cross-functional initiatives and driving execution across multiple stakeholders.

Strong analytical capabilities, including experience working with enterprise data to generate actionable business insights.

Experience developing business cases, investment assessments, value realization plans, executive reporting, and strategic recommendations.

Experience leading or coordinating governance, risk management, compliance, regulatory, or control activities.

Working knowledge of Responsible AI, AI governance, Model Risk Management, privacy, operational risk, or technology risk concepts.

Strong stakeholder management skills with the ability to influence and drive alignment across business, technology, and control functions.

Excellent written, verbal, presentation, and executive communication skills.

Hands-on experience using AI tools and generative AI technologies to support research, analysis, reporting, and productivity.

Preferred Qualifications

Experience in management consulting, corporate strategy, transformation offices, operational excellence, or large-scale transformation programs.

Experience supporting Responsible AI governance, AI risk management, or first-line Model Risk Management activities.

Familiarity with Generative AI, large language models, agentic AI, low-code/no-code AI solutions, and associated governance considerations.

Experience with SQL, Databricks, Power BI, Tableau, or similar analytical platforms.

Experience supporting executive governance forums, steering committees, or enterprise reporting functions.

Experience within financial services, insurance, banking, or another highly regulated industry.

Experience supporting workforce transformation, organizational change, or AI adoption initiatives.

Relevant certifications in project management, analytics, risk, governance, privacy, or AI-related disciplines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$94,430.00 CAD - $144,430.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves driving Global Technology & Operations strategy, transformation, and AI enablement while managing governance and model risk. You will lead analytical workstreams, develop business cases, and coordinate cross-functional initiatives to deliver measurable outcomes.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in strategy, transformation, analytics, or risk management. Strong analytical skills, experience with AI governance, and the ability to communicate complex insights to executive leadership are required.

Skills

Strategic planning
Transformation management
AI enablement
Operational analytics
Responsible AI governance
Model risk management
Business case development
Portfolio management
Executive communication
Workforce modernization
Stakeholder management
Data analysis
Risk management
Change management
Process improvement
Generative AI

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Strategy
Transformation
AI enablement
Governance
Model Risk Management
Operational excellence
Business case
Data analytics
Generative AI
LLM
Agentic workflows
SQL
Databricks
Power BI
Tableau
Financial services
Insurance
Risk management
Compliance
Workforce transformation
Operating model
Performance diagnostics
Portfolio management
Executive reporting
Technology risk
Privacy
Change management
Consulting
Automation
Continuous improvement

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