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Added 15 mins ago
Field Supervisor - Controlled Environments
BGE Indoor Air Quality Solutions Ltd.
Burnaby, BC · Vancouver, BC
Collaboration & Administration - collaborate with Regional Service Manager set team targets and monitor progress on chargeable hours, job budgets, and customer satisfaction metrics. Review…
Added 15 mins ago
Partner Care Associate PT
Power to Change
Abbotsford, BC
Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
Added 15 mins ago
Partner Care Associate
Power to Change
Abbotsford, BC
Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
Added 15 mins ago
MB
Inventory Coordinator
Martin Brower
Baie-D'Urfé, QC
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 15 mins ago
W
Tax Principal
W3Global
Oakville, ON
- Full-time
Completion of, or significant progress toward, the CPA Canada In-Depth Tax Program.
Added 15 mins ago
VB
Senior Manager Financial Reporting
Vaco by Highspring
Oshawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is an energy and clean power generation company. They are looking for a Senior Manager, External Reporting & Accounting Policy who will be responsible for the finalization,…
Added 15 mins ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
We are looking for a Program Manager, Client Solutions & Delivery North America for our Agrotech activity (Food, packaged goods companies, wine and spirit and AgroEquipment).
Added 15 mins ago
VH
Mental Health Group Facilitator - Temporary Part-Time
VHA Home HealthCare
Toronto, ON
- Part-time
Communicate with program supervisor and Manager regarding participant needs, group progress, and any emerging challenges.
Added 15 mins ago
FC
Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Company-wide Employee Volunteer program (Blue Wave Program)
Added 15 mins ago
EC
Event AV Operations Manager- Fairmont Banff Springs
Encore Canada
Banff, AB
- Full-time
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Added 15 mins ago
BH
PCM Program Manager 3
BC Hydro
Burnaby, BC
- Full-time
The Senior Program Manager – Integrated Line Delivery is responsible for developing and implementing Program and Contract Management’s (PCM) long-term strategy for the delivery of line work…
Added 15 mins ago
HN
Business Analyst
Horizon New Energy
Calgary, AB
- Full-time
We are looking for a Development Manager to help us grow Horizon New Energy. You will be responsible for managing wind, solar, and energy storage projects through all development phases…
Added 15 mins ago
GE
Senior Project Manager
Gibson Energy
AB · Alberta, Canada
- Full-time
As the Senior Project Manager, you’ll lead the planning and execution of larger projects and portfolio of growth and maintenance capital projects across Gibson Energy’s facilities. You’ll…
Added 15 mins ago
HN
Development Manager
Horizon New Energy
Calgary, AB
- Full-time
We are looking for a Development Manager to help us grow Horizon New Energy. You will be responsible for managing wind, solar, and energy storage projects through all development phases…
Added 15 mins ago
TT
Strategic Account Manager - Trucking
T-Lane Transportation
AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Strategic Account Manager to join our Edmonton team.
Added 15 mins ago
S
Senior Mechanical Engineer
SCIEX
Vaughan, ON
- $111,000 to $135,000 CAD / year
- Full-time
This position reports to the Mechanical Hardware Design (MHD) Senior Manager within the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
Added 15 mins ago
GC
Shipper (Afternoon Shift)
Grainger Canada
Edmonton, AB
- Full-time
You’ll report to a DC Supervisor or Process Manager and have regular interaction with other team members.
Added 15 mins ago
GC
Senior Consultant (Nationwide Position)
GEI Consultants, Inc.
Markham, ON
- Full-time
…office locations here). Reporting to the Branch or Regional Manager, this position will coordinate technical services and staff within the assigned practice to foster collaboration across…
Added 15 mins ago
SA
Career Advisor
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reporting to the Manager, Career Advancement Services, the Career Advisor supports SAIT students and alumni in achieving their career goals through personalized coaching and expert career…
Added 15 mins ago
C
Transmission Lines Engineering Trainee (Civil)
CIMA+
Mississauga, ON
- $71,200 to $97,900 CAD / year
- Full-time
Establish and maintain relationships with clients and become a project manager with the support of a mentor.
Added 15 mins ago
C
Transmission Lines Engineering Trainee (Civil)
CIMA+
Toronto, ON
- $71,200 to $97,900 CAD / year
- Full-time
Establish and maintain relationships with clients and become a project manager with the support of a mentor.
Added 15 mins ago
LC
Suppliers Quality and Food Safety Manager
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Supplier Quality and Food Safety Manager drives the ingredients, packaging materials and supplier selection and validation quality programs, manages Supplier’s performance improvement…
Added 15 mins ago
I
Manager, Product Manufacturing
Inertia
Toronto, ON
- Full-time
…directly with clients and suppliers, own the quality plan for each program, and help evolve the practices and systems that let Inertia carry products through to launch and…
Added 15 mins ago
MM
Quality Inspector - Afternoon
MACFAB Manufacturing Inc.
Mississauga, ON
- Full-time
The Quality Inspector reports to the Quality Manager and ensures quality standards are met and aligned with customer requirements. The Quality Inspector is responsible to follow and enforce…
Added 15 mins ago
WC
Senior Manager, Benefits and Wellbeing
Walmart Canada
Mississauga, ON
- Full-time
…practices. The role identifies and implements strategies to improve program outcomes and associate…

Manulife

Manager, Global Technology & Operations (GTO) Strategy & Transformation

Montreal, QC, Canada

$94,430.00 CAD - $144,430.00 CAD · Full-time

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Job details

Pay: $94,430.00 CAD - $144,430.00 CAD
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.
Posting language: English
Posted: Oct 29, 2026

Original job description

In this role, you will help drive Global Technology & Operations' strategy, transformation, AI enablement, workforce modernization, value realization, and governance agenda. You will lead analytical and transformation workstreams, develop business cases and executive insights, and help ensure initiatives deliver measurable outcomes across Technology and Operations.

You will serve as a key coordination and execution lead across multiple geographies, maintaining visibility across portfolio priorities, dependencies, risks, and outcomes. You will also lead first-line Responsible AI governance and Model Risk Management (MRM) execution activities within GTO, helping teams navigate governance requirements, prepare documentation, coordinate reviews, and maintain compliance with enterprise standards.

This is an AI-native team. You will use AI tools, agentic workflows, and LLM-connected enterprise platforms as a primary way of working to accelerate analysis, governance execution, reporting, strategy development, and transformation delivery.

Position Responsibilities

Strategy, Transformation & Value Realization: Lead strategic and transformation workstreams that support GTO priorities, including operating model modernization, AI enablement, workforce transformation, and operational improvement initiatives. Develop business cases, investment analyses, value realization plans, and executive recommendations that support effective decision-making and measurable business outcomes.
Operational Analytics & Performance Insights: Lead operational and business analysis across technology and operations functions to identify trends, root causes, risks, and opportunities. Develop analytical frameworks, forecasting models, performance diagnostics, and benefit-tracking methodologies that support transformation priorities and executive decision-making.
Responsible AI Governance & Model Risk Management: Lead first-line Responsible AI governance and Model Risk Management activities for AI-enabled initiatives across GTO. Coordinate model inventory management, risk-tiering assessments, governance reviews, model documentation, monitoring requirements, and governance submissions. Translate enterprise governance requirements into practical actions for delivery teams and work closely with Risk, Legal, Privacy, Compliance, and model owners to ensure successful governance outcomes.
Transformation Delivery & Portfolio Coordination: Drive execution of assigned transformation initiatives through roadmap management, milestone tracking, dependency coordination, issue resolution, and progress reporting. Maintain visibility across portfolio priorities and ensure leaders have timely insight into risks, decisions, dependencies, and emerging issues.
Executive Communications & Decision Support: Develop executive-ready presentations, strategic briefings, benchmarking analyses, governance materials, and performance updates for Directors, AVPs, governance forums, and senior leadership. Translate complex operational, governance, financial, and transformation information into concise, actionable insights.
Workforce Transformation & Operating Model Development: Support workforce modernization, AI adoption, reskilling, and future-of-work initiatives across Technology and Operations. Analyze workforce trends, productivity opportunities, organizational capacity, and operating model evolution to help shape future-state capabilities.
AI-Augmented Delivery & Continuous Improvement: Leverage AI tools, agentic workflows, and enterprise AI platforms to improve analysis, reporting, governance, and transformation execution. Identify opportunities to streamline processes, automate repeatable activities, improve governance workflows, enhance reporting quality, and accelerate delivery while maintaining appropriate controls.

Required Qualifications

Bachelor's degree in Business, Technology, Engineering, Data Science, Analytics, Finance, Risk Management, or a related discipline.

7+ years of experience in strategy, transformation, operational excellence, analytics, governance, AI enablement, risk management, technology, consulting, or related fields.

Demonstrated experience leading complex cross-functional initiatives and driving execution across multiple stakeholders.

Strong analytical capabilities, including experience working with enterprise data to generate actionable business insights.

Experience developing business cases, investment assessments, value realization plans, executive reporting, and strategic recommendations.

Experience leading or coordinating governance, risk management, compliance, regulatory, or control activities.

Working knowledge of Responsible AI, AI governance, Model Risk Management, privacy, operational risk, or technology risk concepts.

Strong stakeholder management skills with the ability to influence and drive alignment across business, technology, and control functions.

Excellent written, verbal, presentation, and executive communication skills.

Hands-on experience using AI tools and generative AI technologies to support research, analysis, reporting, and productivity.

Preferred Qualifications

Experience in management consulting, corporate strategy, transformation offices, operational excellence, or large-scale transformation programs.

Experience supporting Responsible AI governance, AI risk management, or first-line Model Risk Management activities.

Familiarity with Generative AI, large language models, agentic AI, low-code/no-code AI solutions, and associated governance considerations.

Experience with SQL, Databricks, Power BI, Tableau, or similar analytical platforms.

Experience supporting executive governance forums, steering committees, or enterprise reporting functions.

Experience within financial services, insurance, banking, or another highly regulated industry.

Experience supporting workforce transformation, organizational change, or AI adoption initiatives.

Relevant certifications in project management, analytics, risk, governance, privacy, or AI-related disciplines.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$94,430.00 CAD - $144,430.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The role involves driving Global Technology & Operations strategy, transformation, and AI enablement while managing governance and model risk. You will lead analytical workstreams, develop business cases, and coordinate cross-functional initiatives to deliver measurable outcomes.

Requirements

Candidates must have a bachelor's degree and at least 7 years of experience in strategy, transformation, analytics, or risk management. Strong analytical skills, experience with AI governance, and the ability to communicate complex insights to executive leadership are required.

Skills

Strategic planning
Transformation management
AI enablement
Operational analytics
Responsible AI governance
Model risk management
Business case development
Portfolio management
Executive communication
Workforce modernization
Stakeholder management
Data analysis
Risk management
Change management
Process improvement
Generative AI

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Strategy
Transformation
AI enablement
Governance
Model Risk Management
Operational excellence
Business case
Data analytics
Generative AI
LLM
Agentic workflows
SQL
Databricks
Power BI
Tableau
Financial services
Insurance
Risk management
Compliance
Workforce transformation
Operating model
Performance diagnostics
Portfolio management
Executive reporting
Technology risk
Privacy
Change management
Consulting
Automation
Continuous improvement

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