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Added 11 mins ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 17 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
NB
Wealth Management Associate
National Bank of Canada
Quebec, QC
- Full-time
Required skills: Accountability, Client-focused, Communication, Critical Thinking, Cybersecurity, Detail-oriented, Digital literacy, Information Analysis, Initiative, Learning Agility,…
Added 1 day ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team…
Added 1 day ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
SK · Saskatchewan, Canada
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
AB · Edmonton, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…challenges into concrete solutions for the business. The IT Director must be equally comfortable discussing strategy with senior management and understanding the challenges faced by teams…
Added 1 day ago
G
Sales Manager, Hospitality and Events
GoodWork.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Event management, hospitality, event planning
Added 1 day ago
I
Director of Operations
IntouchCX
Calgary, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
B
Senior Back End Developer
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow.…
Added 1 day ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Undergraduate Program Manager with a dotted line to the Director, Administration, Finance and Operations.
Added 1 day ago
O
Director, Corporate Communications
OpenText
Toronto, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
R
Commercial FX Advisory Sales
RBC
Toronto, ON
- Full-time
…relationships through the delivery of customized foreign exchange risk management solutions. This client-centric role plays a pivotal part in the ongoing transformation and growth of the…
Added 1 day ago
A
Business Analyst
Affinity
Thunder Bay, ON
- Contract
On behalf of our Healthcare Client, Affinity is seeking a Business Analyst who reports to the Program Director and works closely with Project Managers, Subject Matter Experts (SMEs),…
Added 1 day ago
HG
Marketing Specialist
Hendriks Greenhouses
Lincoln, ON
- $65,000 CAD / year
- Full-time
Reporting directly to the Director of Sales and Marketing and working closely with the Principal Product Specialist, this role will drive product innovation, ensure brand alignment, and…
Added 1 day ago
Principal Service Delivery Manager
Capgemini
Toronto, ON · Montreal, QC
The Service Delivery Manager/Director serves as the senior interface between the client and the Service Delivery Operations teams delivering IT infrastructure services. The Service Delivery…
Added 1 day ago
RB
Commercial FX Advisory Sales
Royal Bank of Canada
Toronto, ON
- Full-time
…relationships through the delivery of customized foreign exchange risk management solutions. This client-centric role plays a pivotal part in the ongoing transformation and growth of the…

Manulife

Manager, Member Education

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team leadership, you will amplify the impact of education strategies across multiple clients. Your ability to coach, influence, and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
Foster a culture of collaboration, innovation, and accountability within the team.
Support career development through coaching, feedback, and skill-building initiatives.
Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

Serve as the primary contact for your assigned clients, overseeing the member experience from onboarding through engagement.
Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

Develop and execute education strategies and calendars based on data and client objectives.
Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
Ensure consistency and quality across team deliverables.

Project Management & Reporting

Drive project execution for both your clients and team initiatives, ensuring timelines, resources, and deliverables are met.
Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.

Required Qualifications:

Strong leadership skills with the ability to inspire and develop a team.
Exceptional relationship management and communication skills.
Ability to build trust and influence at all levels - clients, sponsors, and internal teams - while maintaining a strong focus on member experience.
Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
Proven project management experience with the ability to meet tight deadlines and pivot quickly.
Knowledge of group retirement products; RPA designation or willingness to obtain.
A resourceful, solution-oriented mindset with strong analytical skills.
Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager of Member Education leads a team of communication consultants while managing a portfolio of large national retirement plan clients. They are responsible for developing education strategies, driving plan engagement, and fostering a culture of collaboration and innovation within their team.

Requirements

Candidates must possess strong leadership, relationship management, and communication skills with a focus on member experience. Proven project management experience and knowledge of group retirement products are required, with an RPA designation preferred.

Skills

Leadership
Team development
Communication strategy
Financial education
Project management
Strategic planning
Mentorship
Performance management
Public speaking
Data analysis
Group retirement products
Multichannel communication
Digital platforms
Problem solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Member Education
Retirement Plans
Communication Consultant
Financial Education
Client Management
RPA Designation
Strategic Leadership
Performance Management
RFP
Shortlist Presentations
Pension Committees
Multichannel Technology
Data Analytics
Project Execution
Manulife
John Hancock
Group Retirement Products
Stakeholder Engagement
Mentorship
Business Growth

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