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Added 1 hour ago
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Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Director, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 2 hours ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Director, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 2 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 2 hours ago
Z&
Managing Director, Capital Advisory
Zastre & Co.
Vancouver, BC
- Full-time
Zastre & Co. is seeking a Managing Director, Capital Advisory, to personally win advisory mandates, lead senior client relationships and take M&A and private capital transactions through…
Added 3 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
Build trusted relationships with client cybersecurity and information-security stakeholders.
Added 4 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
We’re recruiting a Commercial Insurance Director for a well-established and growing insurance organization in the Greater Toronto Area.
Added 4 hours ago
PL
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
- Volunteer
The Director of Advocacy is a senior leadership position responsible for ensuring the delivery of high-quality, client-centered legal services throughout the organization. Working closely…
Added 7 hours ago
SD
Director of Estimation and Preconstruction
SAWW Developments
Vancouver, BC
- Full-time
About the RoleSAWW Developments is seeking an experienced Director of Estimating & Preconstruction to lead our estimating function while driving business growth across British Columbia.This…
Added 8 hours ago
EC
Stage Manager - Hybrid
Encore Canada
Brampton, ON
- Part-time
…from inception to invoicing. The Stage Manager acts as the Client’s primary point of contact as it relates to the run of the show when a Producer is not involved. The Stage Manager reports…
Added 8 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…all elements of a program, oversee show staff, forge positive relationships with client and verify final billing. The Event Producer is responsible for creating a Scope of Work relevant to…
Added 8 hours ago
EC
Event Operations Manager- Edmonton Convention Center
Encore Canada
AB · Edmonton, AB
- Full-time
…control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in…
Added 9 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Provide project oversight on behalf of the Director, Architecture, Digital Governance, Digital Public Health.
Added 11 hours ago
FI
Director of Sales, Mid-Market
Fulfillment IQ
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
You will have the opportunity to help grow our implementation business, develop important client relationships, and contribute to how we approach the market.
Added 12 hours ago
E
Sales Consultant - Full Time - Village on the Ridge (RET)
Extendicare
Chatham-Kent, ON · RET - Village on the Ridge
- Full-time
As a Sales Consultant, you will manage relationships with our clients in a fast-paced environment. You are a proactive self-starter who can effectively multitask while identifying…
Added 13 hours ago
MT
Account Manager
Midland Transport
Montreal, QC
- Full-time
…and the opportunity to grow both new and existing customer relationships by delivering Superior Quality Service…
Added 14 hours ago
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Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
…to expand our presence. This role is designed to bring new client and alliance relationships, strategic sales leadership, and market coverage to accelerate growth - helping to open doors in…
Added 17 hours ago
GO
Communications Analyst
Government of Yukon
Whitehorse, YT
- Full-time
Demonstrated commitment to providing exceptional client service and building trusted relationships.
Added 17 hours ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team…
Added 18 hours ago
A
Sales Director
Acosta
Mississauga, ON
- Full-time
The Director of Sales will be directly responsible for the overall management of all client sales related activities for Acosta.
Added 19 hours ago
JI
Account Manager
J.D. Irving, Limited
Montreal, QC
- Full-time
…and the opportunity to grow both new and existing customer relationships by delivering Superior Quality Service…
Added 19 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Halton Hills, ON
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 19 hours ago
SH
Manager Health Services - Acute Care - Repost
Southern Health-Santé Sud
Carman, MB
- Full-time
Reporting to the Director Health Services - Acute Care, the Manager Health Services is responsible for providing leadership within their assigned area of responsibility, this may include…
Added 19 hours ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
SK · Saskatchewan, Canada
- Full-time
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and…
Added 19 hours ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
AB · Edmonton, AB
- Full-time
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and…
Added 20 hours ago
KS
Temporary Sales Associate
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Manulife

Manager, Member Education

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team leadership, you will amplify the impact of education strategies across multiple clients. Your ability to coach, influence, and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
Foster a culture of collaboration, innovation, and accountability within the team.
Support career development through coaching, feedback, and skill-building initiatives.
Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

Serve as the primary contact for your assigned clients, overseeing the member experience from onboarding through engagement.
Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

Develop and execute education strategies and calendars based on data and client objectives.
Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
Ensure consistency and quality across team deliverables.

Project Management & Reporting

Drive project execution for both your clients and team initiatives, ensuring timelines, resources, and deliverables are met.
Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.

Required Qualifications:

Strong leadership skills with the ability to inspire and develop a team.
Exceptional relationship management and communication skills.
Ability to build trust and influence at all levels - clients, sponsors, and internal teams - while maintaining a strong focus on member experience.
Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
Proven project management experience with the ability to meet tight deadlines and pivot quickly.
Knowledge of group retirement products; RPA designation or willingness to obtain.
A resourceful, solution-oriented mindset with strong analytical skills.
Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager of Member Education leads a team of communication consultants while managing a portfolio of large national retirement plan clients. They are responsible for developing education strategies, driving plan engagement, and fostering a culture of collaboration and innovation within their team.

Requirements

Candidates must possess strong leadership, relationship management, and communication skills with a focus on member experience. Proven project management experience and knowledge of group retirement products are required, with an RPA designation preferred.

Skills

Leadership
Team development
Communication strategy
Financial education
Project management
Strategic planning
Mentorship
Performance management
Public speaking
Data analysis
Group retirement products
Multichannel communication
Digital platforms
Problem solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Member Education
Retirement Plans
Communication Consultant
Financial Education
Client Management
RPA Designation
Strategic Leadership
Performance Management
RFP
Shortlist Presentations
Pension Committees
Multichannel Technology
Data Analytics
Project Execution
Manulife
John Hancock
Group Retirement Products
Stakeholder Engagement
Mentorship
Business Growth

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