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Added 1 hour ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 4 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in…
Added 6 hours ago
EP
Senior Logistics Manager
Export Packers Company Limited
Brampton, ON
- Full-time
We are looking for a Senior Logistics Manager to oversee logistics within our International Trading Division, which moves commodities such as meat, seafood, fruits, and honey across North…
Added 9 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
…operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people…
Added 11 hours ago
BT
Senior Audit and Assurance Accountant
Baker Tilly Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 11 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 13 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
We are looking for an Offer Procurement Leader to join our global Digital Energy procurement team in Montréal. You will lead procurement for a global portfolio of strategic offers and…
Added 17 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 17 hours ago
BT
Senior Manager Audit and Assurance
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Audit and Assurance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 18 hours ago
T
Agency Partnerships Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our…
Added 18 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…and Hunting to identify new business opportunities within a global sales territory and target market segments of IP Transit, Content creators/hosters, Carriers/wholesalers and Netcentric…
Added 22 hours ago
C
Senior Project Manager
CBRE
Victoria, BC
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 1 day ago
WF
Branch Manager - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
…sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than…
Added 1 day ago
GC
Branch Manager II
Global Credit Union
Mississauga, ON · Clearview, ON
- Full-time
Coach & Mentor: Provide regular observational feedback and structured monthly 1:1s; specifically coaching the Assistant Branch Manager to drive service and sales excellence.
Added 1 day ago
A
Plastic Surgery Specialist - (12 Months Contract) Montreal and Surrounding Areas
AbbVie
Montreal, QC
- Full-time
Reporting to National Sales Manager-PSRM, the successful candidate will be responsible for managing the regional sales efforts focusing on the Plastic Surgeon community by increasing…
Added 1 day ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
…expertise. Share this market intelligence information with district manager and respective team members, to achieve alignment, to anticipate environmental change and to optimize brand…
Added 1 day ago
T
Personal Banking Associate (Part time, 18.75h)- Charlesbourg
TD
Quebec, QC
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 1 day ago
T
Personal Banking Associate (Full time)- Beauport
TD
Quebec, QC
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part time - Bayshore Centre, ON
Swarovski
Ottawa, ON
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Added 1 day ago
A-
Sustainability Initiatives Manager (12 Months)
AMA - Alberta Motor Association
Edmonton, AB
- Full-time
AMA is looking for a Sustainability Initiatives Manager to help identify, develop, implement and champion sustainability programs across our organization. Reporting to the VP, Corporate…
Added 1 day ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
Excellent collaboration, communication, and relationship management skills.
Added 1 day ago
T
Customer Experience Associate
TD
Penticton, BC
- Part-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 1 day ago
T
Project Manager II
TD
Mississauga, ON
- Full-time
Generally reports to a higher level Project Manager or Program Manager
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part Time - Markham Mall, ON
Swarovski
Markham, ON
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Added 1 day ago
S
Seasonal Retail Sales Consultant - Part Time - Vaughan Mills, ON
Swarovski
Concord, ON
- Part-time
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters

Manulife

Manager, Member Education

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

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Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team leadership, you will amplify the impact of education strategies across multiple clients. Your ability to coach, influence, and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
Foster a culture of collaboration, innovation, and accountability within the team.
Support career development through coaching, feedback, and skill-building initiatives.
Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

Serve as the primary contact for your assigned clients, overseeing the member experience from onboarding through engagement.
Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

Develop and execute education strategies and calendars based on data and client objectives.
Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
Ensure consistency and quality across team deliverables.

Project Management & Reporting

Drive project execution for both your clients and team initiatives, ensuring timelines, resources, and deliverables are met.
Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.

Required Qualifications:

Strong leadership skills with the ability to inspire and develop a team.
Exceptional relationship management and communication skills.
Ability to build trust and influence at all levels - clients, sponsors, and internal teams - while maintaining a strong focus on member experience.
Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
Proven project management experience with the ability to meet tight deadlines and pivot quickly.
Knowledge of group retirement products; RPA designation or willingness to obtain.
A resourceful, solution-oriented mindset with strong analytical skills.
Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager of Member Education leads a team of communication consultants while managing a portfolio of large national retirement plan clients. They are responsible for developing education strategies, driving plan engagement, and fostering a culture of collaboration and innovation within their team.

Requirements

Candidates must possess strong leadership, relationship management, and communication skills with a focus on member experience. Proven project management experience and knowledge of group retirement products are required, with an RPA designation preferred.

Skills

Leadership
Team development
Communication strategy
Financial education
Project management
Strategic planning
Mentorship
Performance management
Public speaking
Data analysis
Group retirement products
Multichannel communication
Digital platforms
Problem solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Member Education
Retirement Plans
Communication Consultant
Financial Education
Client Management
RPA Designation
Strategic Leadership
Performance Management
RFP
Shortlist Presentations
Pension Committees
Multichannel Technology
Data Analytics
Project Execution
Manulife
John Hancock
Group Retirement Products
Stakeholder Engagement
Mentorship
Business Growth

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