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Added 7 mins ago
Senior Cost Analyst / Analyste principal(e) en coûts
Galvion LTD
Montreal, QC
Full-time
Internal: Director of FP&A, FP&A Manager, Project Accounting, Plant Managers, Operations, Engineering, Supply Chain, Program Management, Quality and other Finance stakeholders.
Added 7 mins ago
Member Engagement and Projects, Alberta Bureau for International Education
SAIT
Calgary, AB
Reporting to the Executive Director, the Member Engagement & Projects role is responsible for delivering member-focused programs, funded projects, and strategic initiatives that advance…
Added 7 mins ago
Director of Heritage
Tr’ondëk Hwëch’in Government
Dawson City, YT
Full-time
Reporting to the Executive Director, the Director of Heritage oversees the development and delivery of TH Government heritage, cultural and Hän language programs, services and initiatives…
Added 7 mins ago
Manager, Guide Dog Training
Canadian National Institute for the Blind
Carleton Place, ON
$85,556 to $106,945 CAD / year
Full-time
Reports To: Director, Guide Dog Training & Apprenticeships
Added 7 mins ago
Program Specialist
Ontario Centre of Innovation
Toronto, ON
$70,000 to $77,250 CAD / year
Full-time
. Excellent organizational, project management, and communication skills.
Added 20 mins ago
Bilingual Senior Payroll and Project Specialist
Wurth Canada
Toronto, ON · Greater Toronto Area, Canada
$85,000 to $100,000 CAD / year
Full-time
…opportunity for you. We are looking for a Senior Payroll and Project Specialist with prior experience delivering accurate and timely payroll while supporting continuous improvement…
Added 20 mins ago
Sourcing Specialist, Talent Acquisition, Human Resources
Sanya’k̓ula
Vancouver, BC
Full-time
…current and future staffing needs. Utilizing strong relationship management skills, develops and executes strategic sourcing plans to feed talent pipelines and works within Talent…
Added 20 mins ago
Executive Director, Capital Infrastructure Development and Implementation
Government of Alberta
AB · Edmonton, AB
$153,902 to $202,256 CAD / year
Full-time
In this role, the Executive Director leads and provides direction to three units: capital infrastructure planning, capital project delivery and capital systems coordination. The units…
Added 20 mins ago
Director, Institute for Financial Literacy
Leadership Source Inc.
Red Deer, AB
Full-time
…donors, and strong executive sponsorship already in place, the Director will begin with what most builders spend years pursuing: the resources, trust and institutional commitment to create…
Added 20 mins ago
Indigenous Relations Leader
Pinchin Canada
Regina, SK
Full-time
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Added 20 mins ago
Directeur(trice), Marchandisage (Pharmaprix)
LinkedIn
Quebec, QC
Full-time
University degree in business administration, with focus on risk and/or project management as an asset.
Added 20 mins ago
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
SPECTRAFORCE
Toronto, ON
Contract
Reporting to the Director, Segments & Growth, the Senior Manager, Customer Segments & Growth Strategy is responsible for leading the strategy and execution of partnerships, sponsorships,…
Added 20 mins ago
Manager, Transportation, Parks, and Fleet
Town of New Tecumseth
New Tecumseth, ON
$114,766.49 to $143,467.68 CAD / year
Full-time
Under the direction of the Director of Public Works, the Manager, Transportation, Parks and Fleet is responsible for administration and operation of the Transportation, Forestry, Parks, and…
Added 21 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Consilium Place
Full-time
Job Number: JR107127
Job Title: Director, Corporate Counsel
Union:
Union:
Job Category: Management
Hospital Location: Consilium Place
Job Type: Permanent, Full…
Added 21 mins ago
Corporate/Commercial Law Clerk
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…with Lawyer and Clerks on transaction execution, including project finance and M&A, maintain legal entities across Canada and the United States, and providing support on operations,…
Added 36 mins ago
Marketing Manager, Visual Content and Design
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Reporting to the Director, Marketing, responsibilities and essential job functions include but are not limited to the following:
Added 36 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
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Remote, Canada
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Strong project management skills and the ability to manage multiple competing priorities and stakeholders.
Added 48 mins ago
Indigenous Relations Leader
Pinchin Canada
AB · Edmonton, AB
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 48 mins ago
Project Coordinator
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Inform the superintendent of the project and discuss with him and the director of the proposed methods;
Added 48 mins ago
Indigenous Relations Leader
Pinchin Canada
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Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 48 mins ago
Indigenous Relations Leader
Pinchin Canada
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Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.
Added 48 mins ago
Director of Qualitative Research
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
Full-time
Working closely with the Analyst, Managers and VP on their team, the Director of Qualitative Research / Senior Moderator provides essential support to their team to help execute and deliver…
Added 48 mins ago
Sr. Director, Insurance and Simplii Finance
Simplii Financial
Toronto, ON
Full-time
The Sr. Director, Insurance and Simplii Finance is responsible for financial requirements of the following groups: Insurance, Simplii, Marketing, Digital Platforms & Client Engagement, and…
Added 50 mins ago
Director, Corporate Counsel
Scarborough Health Network
Toronto, ON · Scarborough, ON
Full-time
Job Number: JR107127 Job Title: Director, Corporate Counsel Union: Union: Job Category: Management Hospital Location: Consilium Place Job Type: Permanent, Full time Number of Positions: 1…
Added 50 mins ago
Indigenous Relations Leader
Pinchin Canada
Richmond, BC
Full-time
Pinchin is seeking an Indigenous Relations Leader to join our Mining & Natural Resources team in one of our offices in Western Canada. The new role reports to the Director of Mining.

Manulife

Manager, Member Education

Toronto, ON, Canada
Waterloo, ON, Canada

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national clients.

This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant retirement plans while coaching a high-performing team to deliver exceptional education and communication strategies.

Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team leadership, you will amplify the impact of education strategies across multiple clients. Your ability to coach, influence, and deliver measurable outcomes will strengthen client relationships and support business growth.

Position Responsibilities:

Leadership & Team Development

Act as a player/coach: manage your own client relationships while providing guidance, mentorship, and performance management for a group of communication consultants.
Foster a culture of collaboration, innovation, and accountability within the team.
Support career development through coaching, feedback, and skill-building initiatives.
Partner with leadership to refine best practices and drive continuous improvement.

Relationship Management

Serve as the primary contact for your assigned clients, overseeing the member experience from onboarding through engagement.
Lead strategic discussions with sponsors, analyzing member behavior and recommending education and communication initiatives.
Support large-case RFPs and shortlist presentations to retain and grow business.

Education Strategy & Communications

Develop and execute education strategies and calendars based on data and client objectives.
Oversee creation and deployment of custom communications leveraging multichannel technology to maximize reach and impact.
Ensure consistency and quality across team deliverables.

Project Management & Reporting

Drive project execution for both your clients and team initiatives, ensuring timelines, resources, and deliverables are met.
Monitor and report on success metrics for education and communication programs, adjusting strategies as needed.

Required Qualifications:

Strong leadership skills with the ability to inspire and develop a team.
Exceptional relationship management and communication skills.
Ability to build trust and influence at all levels - clients, sponsors, and internal teams - while maintaining a strong focus on member experience.
Confidence in delivering high-impact presentations in formal settings such as shortlist meetings and pension committees.
Proven project management experience with the ability to meet tight deadlines and pivot quickly.
Knowledge of group retirement products; RPA designation or willingness to obtain.
A resourceful, solution-oriented mindset with strong analytical skills.
Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager of Member Education leads a team of communication consultants while managing a portfolio of large national retirement plan clients. They are responsible for developing education strategies, driving plan engagement, and fostering a culture of collaboration and professional development within their team.

Requirements

Candidates must possess strong leadership, relationship management, and communication skills with a proven track record in project management. Knowledge of group retirement products is required, and an RPA designation or the willingness to obtain one is preferred.

Skills

Leadership
Team development
Strategic planning
Communication strategy
Project management
Financial education
Mentorship
Performance management
Public speaking
Data analysis
Group retirement products
Multichannel communication
Digital platforms
Problem solving

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Member Education
Retirement Plans
Communication Consultant
Financial Education
Client Engagement
Team Leadership
RPA Designation
Strategic Leadership
Performance Management
Project Execution
Multichannel Technology
Group Retirement Products
Pension Committees
Shortlist Presentations
Data Analytics
Manulife
John Hancock
Financial Services
Stakeholder Management
Business Growth

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