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Added 28 mins ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
…performance reviews and hiring, and you’ll lead the Account team’s sales performance, coaching Account Managers to win new business and grow their accounts. You’ll also partner with the…
Added 28 mins ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 28 mins ago
GD
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 28 mins ago
GD
COMBO - Operations Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Operations Assistant Manager is to maximize company sales and profitability by maintaining stockroom organization and by managing…
Added 28 mins ago
GD
COMBO - Team Leader FT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 28 mins ago
GD
GARAGE - Seasonal Sales Associate - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 28 mins ago
General Manager
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical…
Added 44 mins ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 52 mins ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 52 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 52 mins ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
…omnicanales afin d’optimiser le déploiement de l’équipe, d’offrir un service exceptionnel et de favoriser l’engagement de la clientèle et le rendement des…
Added 1 hour ago
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
ELC Beauty LLC
Cookstown, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 2 hours ago
OR
Wireless Sales Associate - 3025 Duncan **$250 Signing Bonus! (Ask for full details)**
OSL Retail Services Inc
Duncan, BC
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 2 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 2 hours ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 2 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 2 hours ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 2 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
…omnicanales afin d’optimiser le déploiement de l’équipe, d’offrir un service exceptionnel et de favoriser l’engagement de la clientèle et le rendement des…
Added 2 hours ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Added 2 hours ago
J
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
- Full-time
…currently have an exciting opportunity for a Private Client Account Manager with a well-established brokerage in North York, ON. This role is perfect for someone who takes pride in…
Added 2 hours ago
J
Private Client Services (PCS) Account Manager | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Private Client Services Account Manager for an established Canadian insurance brokerage.

Closed listing

Manulife

Manager of Digital Performance (Adoption and Servicing)

Toronto, ON, Canada
Waterloo, ON, Canada

$92,900.00 CAD - $142,900.00 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $92,900.00 CAD - $142,900.00 CAD
Job type: Full-time
Closing date: Oct 9, 2026
Experience: 5-7 years of relevant experience in customer digital adoption with deep expertise in digital banking.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking a Manager of Digital Performance (Adoption and Servicing) to play a pivotal role within the Digital Performance team at Manulife Bank.

Reporting directly to the Director, Digital Sales and Servicing Performance this role offers an exciting opportunity to make a significant impact in Manulife Bank's digital evolution.

In this position, your primary responsibility will be to craft and execute innovative strategies aimed at propelling digital banking servicing growth, fostering customer engagement, and boosting the utilization of our online banking and mobile platforms.

Leveraging your expertise in digital customer engagement within the financial sector, you will play an important role in ensuring Manulife Bank is offering best in class digital experiences to our customers. Working in collaboration with our agile delivery teams, you possess the ability to adeptly navigate and positively influence cross-functional dynamics within the organization. Your deep understanding of digital platforms (online & mobile) positions you as a leader in constructing data-driven business cases that highlight financial benefits and revenue (P&L) drivers. You thrive on taking initiative and have a proven record of driving digital banking service (increasing usage of online banking and mobile, reducing call volumes, minimizing customer irritants, and deepening customer relationships) anchoring on data and insights. You have a solid track record in balancing the goal of meeting company objectives (delivering solid roadmaps and profitable business cases) while increasing customer satisfaction and loyalty.

Position Responsibilities:

Digital Servicing Adoption:

Enhanced Customer Experiences: Drive the creation of intuitive customer experiences on our secure websites and mobile application, by making data-driven decisions and running A/B testing with a focus on increasing usage of our digital servicing capabilities.
Business Casing: Champion the opportunities within our digital channels, crafting persuasive business cases to monetize these opportunities.
Call reduction: Work closely with our contact center to understand top call volumes and build solution to reduce calls.
Cross-Functional Collaboration: Collaborate closely with cross-functional teams to create and lead product roadmaps, ensuring that digital initiatives are intake and prioritized in line with broader business objectives and OKRs.
Technology Partnership: Collaborate with technology partners to future-proof our technology investments, ensuring that digital solutions remain relevant and forward thinking.

Customer focus:

Continuous Improvement: Continuously enhance the digital customer experience by documenting and analyzing customer journeys, identifying pain points, and implementing solutions to streamline processes, simplify navigation, and offer easy to use and intuitive self-service capabilities & communications.
Multi-Channel Integration: Ensure seamless integration and alignment across all customer touchpoints, providing a consistent and engaging experience throughout the customer journey.
Customer Feedback: Leverage customer verbatims and usability feedback to continually refine and optimize digital experiences, ensuring that they align closely with customer expectations and business objectives.

Execution and Reporting:

Performance Measurement: Establish key performance indicators (KPIs) to measure the effectiveness of digital service initiatives, ensuring that progress is quantifiable and actionable.
Data Analysis & Insights: Support the development of comprehensive reports and presentations, highlighting achievements, challenges, and recommendations for continuous servicing improvement.
Prioritization and Requirements: Collaborate closely with our delivery organization to effectively manage intake items to prioritize work and business case all initiatives, ensuring that resources are allocated effectively.

Required Qualifications:

5-7 years of relevant experience in customer digital adoption with deep expertise in digital banking.
Advanced knowledge of digital channels and platforms, with a track record of developing strategic digital product roadmaps.
Strong analytical skills with a proven track record building data-driven business cases that highlight financial benefits for digital banking.
Proven experience in utilizing performance data, including A/B testing insights to identify and integrate features that drive successful digital customer behaviors and servicing results.
Ability to maintain a continuous focus on innovation, consistently striving for big-picture thinking, and committed to devising intricate solutions that enhance the digital user experience.
Exceptional project management and communication skills, with the ability to collaborate with multiple partners and effectively articulate progress, next steps, and challenges/roadblocks.
Experience using agile methodologies and human-centered design principles to deliver value in a fast-paced, matrixed environment.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

#LI - Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About employer

More about this job

Responsibilities

Develop and execute strategies to increase digital banking adoption and servicing, improve customer experiences, reduce contact center calls, and build business cases that demonstrate financial value. Lead cross-functional roadmaps and technology partnerships, use customer feedback and performance data to optimize digital channels, and report on initiative outcomes.

Requirements

Requires 5–7 years of relevant experience in customer digital adoption, with deep expertise in digital banking, digital platforms, and strategic product roadmaps. Candidates should bring strong analytical and business-case skills, experience with performance data and A/B testing, project management and communication abilities, and familiarity with agile methods and human-centered design.

Skills

Digital Banking Adoption
Digital Customer Engagement
Digital Product Roadmapping
Data Analysis
Business Case Development
A/B Testing
Customer Journey Analysis
Customer Experience Optimization
Agile Methodologies
Human-Centered Design
Project Management
Cross-Functional Collaboration
Performance Measurement
KPI Development
Contact Center Call Reduction
Digital Servicing

Benefits

Health Insurance
Dental Insurance
Mental Health Benefits
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Adoption And Surrogacy Benefits
Wellness Benefits
Employee And Family Assistance Plans
Pension Plan
Global Share Ownership Plan With Employer Matching
Financial Education And Counseling
Paid Holidays
Vacation
Personal Days
Sick Days
Statutory Leaves Of Absence
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Digital Banking
Online Banking
Mobile Banking
Digital Servicing
Customer Adoption
Customer Engagement
Digital Customer Experience
Product Roadmaps
Business Cases
Profit And Loss
A/B Testing
Performance Data
Data-Driven Decision-Making
Key Performance Indicators
Customer Journeys
Customer Feedback
Usability Testing
Self-Service
Contact Center
Call Volume Reduction
Cross-Functional Collaboration
Agile Methodologies
Human-Centered Design
Technology Partnerships
OKRs
Financial Services

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