Jobs in Canada

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Added 1 month ago
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Medical Office Assistant (MOA) - Permanent, part time, Burnaby
MOSAIC
Burnaby, BC
- Part-time
Reporting to the Clinic Manager, the Medical Office Assistant (MOA), provides administrative day-to-day support to the clinic, plays a key role in ensuring a safe and welcoming environment…
Added 1 month ago
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Member Setup Specialist
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting to the Manager, PMA the Member Set Up Specialist is responsible for managing eligibility data for traditional corporate client implementations and facilitating eligibility…
Added 1 month ago
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Manager, Shipping & Logistics
DIRTT
AB · Calgary, AB
- Full-time
As a Manager, Shipping & Logistics, you will play a key role in leading end-to-end logistics, customs, and transportation operations to ensure timely, compliant, and cost-effective…
Added 1 month ago
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Assistant Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering,…
Added 1 month ago
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Condominium Manager, High Rise
FirstService Residential Canada
St. Catharines, ON
- Full-time
Condominium Property Manager (St. Catherines)
Added 1 month ago
KC
EIT - EIT Manager
Kitimat Community Development Centre
Kitimat, BC
- $42.8 to $59.01 CAD / hour
Monitor caseloads, waitlists, service trends, referral patterns, outcomes, and program data to support planning and continuous improvement.
Added 1 month ago
Technical Customer Support Specialist – Level 3
Quadbridge
Vancouver, BC
The Technical Customer Support Specialist - Level 3, Modern Work, Data & AI is a senior escalation resource within Managed Services. The role owns complex incidents and service requests,…
Added 1 month ago
PM
Human Resources Generalist
Publicis Media
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $75,000 CAD / year
- Full-time
Analyze HR data and prepare insights on turnover, retention, engagement survey results, and other key people metrics for HR and leadership review.
Added 1 month ago
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HR Generalist
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Analyze HR data and prepare insights on turnover, retention, engagement survey results, and other key people metrics for HR and leadership review.
Added 1 month ago
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Manager, Risk and Controls
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the…
Added 1 month ago
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CORPORATE TRAVELLER - CUSTOMER SUCCESS MANAGER - MONTREAL, QC
Flight Centre Travel Group Canada
Quebec, QC
- Full-time
As a Customer Success Manager with Corporate Traveller, you will play a critical role in driving customer retention, revenue growth, and long-term client success. You'll manage a portfolio…
Added 1 month ago
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Project Administrator - Capital Projects
Convergint
Dartmouth, NS
- Full-time
…invoices, projected revenue reports, staffing reports, document retention…
Added 1 month ago
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Room Attendant | Part-time | Westley Calgary
Silver Hotel Group
Calgary, AB
- Part-time
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, and blood borne pathogens, etc., including using Safety Data Sheets (SDS);
Added 1 month ago
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Vice President, Client Service
Kantar
Toronto, ON
- Full-time
Toronto, ON (Hybrid - 3 days in office)
Added 1 month ago
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Sr, Manager Digital Banking
Fairstone Bank
Toronto, ON
- Full-time
The Senior Manager, Digital Banking is responsible for defining and executing the digital banking strategy for Fairstone Bank's deposit products, including Savings Accounts and Guaranteed…
Added 1 month ago
Corporate Traveller - Customer Success Manager - Montreal, QC
Flight Centre
Quebec, QC
As a Customer Success Manager with Corporate Traveller, you will play a critical role in driving customer retention, revenue growth, and long-term client success. You'll manage a portfolio…
Added 1 month ago
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Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As Manager of the Member Education Consultant (MEC) team, you will play a dual role: leading a subset of communication consultants while managing your own portfolio of large national…
Added 1 month ago
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Head of People
MineSense
Vancouver, BC
- Full-time
Oversee global talent practices and strategy, including workforce planning, recruitment, onboarding, performance, development, succession, retention, and offboarding.
Added 1 month ago
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Program Delivery Executive (Canada)
Sapiens
Canada
- Full-time
End-to-end delivery ownership: Leads the full program lifecycle from initiation through planning, execution, and closure. Accountable for delivery on time, within scope, and within budget…
Added 1 month ago
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Head of People
MineSense Technologies Ltd.
Vancouver, BC
- $175,000 to $200,000 CAD / year
- Full-time
Oversee global talent practices and strategy, including workforce planning, recruitment, onboarding, performance, development, succession, retention, and offboarding.
Added 1 month ago
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Senior Customer Success Manager, Partnerships
Tipalti
Toronto, ON
- $102,400 to $128,000 CAD / year
A proven track record as a Senior Customer Success Manager, successfully managing complex customer relationships and driving adoption, retention, growth, and advocacy.
Added 1 month ago
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Senior Customer Success Manager, Partnerships
Tipalti
Vancouver, BC
- $102,400 to $128,000 CAD / year
A proven track record as a Senior Customer Success Manager, successfully managing complex customer relationships and driving adoption, retention, growth, and advocacy.
Added 1 month ago
Customer Lifecycle Manager
Careers at Eucalyptus
Montreal, QC
Eucalyptus / Hims & Hers Canada is seeking a CRM Manager to lead the strategy and execution of Hims & Hers Canada’s lifecycle and retention program. In this role, you’ll create engaging,…
Added 1 month ago
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Strategic Sales Capability Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the Manager, Sales Learning and Development, the Strategic Sales Capability Consultant collaborates with Sales, Marketing, and key stakeholders to align learning, capability,…
Added 1 month ago
IP
Digital Marketing Specialist
Imprint Plus
Vancouver, BC
- Full-time
Certifications or experience with digital marketing tools such as Klavyio, CRM platforms, Data Studio, Google Analytics, Google Tag Manager, etc.

Manulife

Manager, Risk and Controls

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

$85,300.00 CAD - $135,300.00 CAD · Full-time

Apply on manulife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Experience: 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Posting language: English
Posted: Sep 22, 2026

Original job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

Lead and develop a team responsible for risk and control governance activities across Retirement Operations
Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Experience leading and developing employees in a professional environment
Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
Knowledge of quality management programs, control monitoring, and continuous improvement practices
Experience supporting SOC1 controls, assurance programs, or similar control frameworks
Strong analytical, problem-solving, and stakeholder management skills
Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

Experience within Retirement Operations or broader financial services operations
Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms
Professional designations such as CPA, CIA, CRISC, or equivalent
Experience working with regulatory, audit, or assurance functions

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply on manulife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager, Risk and Controls leads a team to oversee the Operational Risk Management Framework and ensures effective control governance within Retirement Operations. They partner with business leaders to identify, assess, and remediate operational risks while providing guidance on SOC1 programs and quality management activities.

Requirements

Candidates must have 5+ years of experience in operational risk management, audit, or internal controls, along with strong leadership and stakeholder management skills. Proficiency in English and French is considered an asset, and professional designations like CPA, CIA, or CRISC are preferred.

Skills

Operational risk management
Internal controls
Governance practices
Risk assessment
Quality management
SOC1 controls
Audit support
Stakeholder management
Team leadership
Problem-solving
Analytical skills
Communication skills
Corrective action planning
Regulatory compliance
Strategic planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
Internal Controls
Governance
Retirement Operations
SOC1
RCSA
Quality Management
Audit
Compliance
Archer
GRC
CPA
CIA
CRISC
Risk Assessment
Corrective Action Plans
Financial Services
Stakeholder Management
Risk Reporting
Process Improvement

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Work requirements

Jobs in Canada