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Added 7 mins ago
assistant (e) gérant (e) de magasin, Val D'Or, QC
Starbucks Coffee Company
Val-d'Or, QC
$52,600 to $63,050 CAD / year
Full-time
Starbucks has a reputation for creating extraordinary people who contribute to the success of the company by serving the interests of partners (employees), customers and communities around…
Added 7 mins ago
PT Learning Design, Development & Operations Lead
Roche
Mississauga, ON · Canada Pharma Campus
Full-time
Partner with business stakeholders to execute strategic campaigns that convert legacy, text-heavy training materials into modern, interactive learning assets while maintaining regulatory…
Added 7 mins ago
Assurance Senior Associate - Private Client Services
RSM US LLP
Toronto, ON
Full-time
…confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent…
Added 7 mins ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON · Calgary, AB · Canada-Ontario-Cambridge-Saltsman Dr
Full-time
…operationalization, governance, and performance management of customer and partner contracts. You will deliver contractual commitments while balancing customer satisfaction, business…
Added 21 mins ago
Sales Manager
Brandt Group of Companies
Mississauga, ON
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 21 mins ago
Financial Planner (Penticton Main, Oliver & Keremeos Branches)
Valley First
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$85,000 USD / year
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…retail mortgages, personal and RRSP loans, opening personal or business accounts, debit/credit cards, LOC/overdraft protection, and related insurance products. Utilizes the Day in the Life…
Added 21 mins ago
Managing Director & Head of Canada Operations
CBRE
Toronto, ON
Full-time
The Managing Director, Head of Canada Operations is a senior leader within CBRE's Canadian Property Management business. The role develops and implements the strategic direction of the…
Added 21 mins ago
Sr. HR Business Partner
Eclipse Automation
Cambridge, ON
Full-time
The Senior HR Business Partner is a trusted advisor to leaders within an assigned business portfolio and a collaborative member of the Human Resources team. The role provides hands-on,…
Added 21 mins ago
eCommerce Merchant - New Era Canada
Mint Green Group
Pointe-Claire, QC
Full-time
We’re a passionate group of hard-working people, obsessed about sales and service.
Added 21 mins ago
Human Resources Generalist
Mint Green Group
Pointe-Claire, QC
Full-time
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Added 21 mins ago
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Mint Green Group
Pointe-Claire, QC
Full-time
We’re a passionate group of hard-working people, obsessed about sales and service.
Added 21 mins ago
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Added 21 mins ago
eCommerce Coordinator
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Added 23 mins ago
Lead Technical Product Owner, Salesforce
Manulife
Toronto, ON · Waterloo, ON
Full-time
Partner with business stakeholders, architects, and engineering teams to translate business objectives into scalable technical solutions.
Added 23 mins ago
Housing Support Worker
Neighbours Community Homes
Toronto, ON
Minimum 3 years’ experience in serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
Added 52 mins ago
Management Development Program - New Graduates - Ontario Plumbing
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Niagara Falls, ON
$52,500 CAD / year
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…organization with the agility and entrepreneurial spirit of a growing…
Added 52 mins ago
Sales Manager
Brandt Group of Companies
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Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Senior Accounting Consultant
OERP Canada
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…solutions. We believe in fostering an environment where our people are consistently challenged, encouraged to collaborate, and empowered to grow both personally and professionally. Our…
Added 52 mins ago
Sales Manager - Small Ag & Turf
Brandt Group of Companies
Ponoka, AB
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For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Field Service Operations Manager
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Kamloops, BC
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For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Bilingual Parts Person
Brandt Group of Companies
Moncton, NB
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Field Service Operations Manager
Brandt Group of Companies
Mississauga, ON
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Director of Construction
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Full-time
Collaborate with People & Culture regarding recruitment, performance evaluation, succession planning, and coaching for all PM, PC, and Field staff.
Added 52 mins ago
Sales Manager
Brandt Group of Companies
Bedford, NS
Full-time
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s…
Added 52 mins ago
Manager of Accounting
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Partner with other departments (operations, HR, other finance function) to align financial practices with business goals

Manulife

Manager, Risk and Controls

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

Lead and develop a team responsible for risk and control governance activities across Retirement Operations
Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Experience leading and developing employees in a professional environment
Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
Knowledge of quality management programs, control monitoring, and continuous improvement practices
Experience supporting SOC1 controls, assurance programs, or similar control frameworks
Strong analytical, problem-solving, and stakeholder management skills
Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

Experience within Retirement Operations or broader financial services operations
Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms
Professional designations such as CPA, CIA, CRISC, or equivalent
Experience working with regulatory, audit, or assurance functions

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Apply About employer

More about this job

Responsibilities

The Manager, Risk and Controls leads a team to oversee the Operational Risk Management Framework and ensures effective control governance within Retirement Operations. They partner with business leaders to identify, assess, and remediate operational risks while providing guidance on SOC1 programs and quality management activities.

Requirements

Candidates must have 5+ years of experience in operational risk management, audit, or internal controls, along with strong leadership and stakeholder management skills. Proficiency in English and French is considered an asset, and professional designations like CPA, CIA, or CRISC are preferred.

Skills

Operational risk management
Internal controls
Governance practices
Risk assessment
Quality management
SOC1 controls
Audit support
Stakeholder management
Team leadership
Problem-solving
Analytical skills
Communication skills
Corrective action planning
Regulatory compliance
Strategic planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
Internal Controls
Governance
Retirement Operations
SOC1
RCSA
Quality Management
Audit
Compliance
Archer
GRC
CPA
CIA
CRISC
Risk Assessment
Corrective Action Plans
Financial Services
Stakeholder Management
Risk Reporting
Process Improvement

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