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Added 9 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
We’re looking for a Senior Manager, Public Relations (13 month fixed term contract) within Lightspeed's Global Communications team, based in Montreal. Reporting to the Director of Public…
Added 9 mins ago
Chef de marque / premier·ère chef de marque – Monoferric // Brand Manager/Senior Brand Manager - Monoferric
Pfizer
Kirkland, QC
Full-time
Vous établirez un plan stratégique interfonctionnel pour Monoferric et dirigerez l’ensemble de son exécution.
Added 25 mins ago
Senior Personal Banker - Home Borrowing
TD
Barrie, ON
Full-time
…suit your clients' unique financial needs? Then join us as a Senior Personal Banker – Home Borrowing and use your expertise to provide reliable financial guidance, build lasting client…
Added 25 mins ago
Data Scientist II
TD
London, ON · Toronto, ON · Ottawa, ON
Full-time
Generally, reports to a Senior / Manager role.
Added 25 mins ago
Relationship Manager
TD
London, ON
Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 25 mins ago
Finance Manager
TD
Toronto, ON
Full-time
Provide range of strategic Finance advice, analysis and support for key business areas / portfolios as assigned. Proactively manage senior relationships in order to provide seasoned and…
Added 39 mins ago
Senior Project Manager
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
Contract
LeverageTek is actively seeking a Senior Project Manager for a contract opportunity with its Ottawa-based customer.
Added 40 mins ago
Senior Audio Visual Technician
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Events & Experiences is a strategic partner that creates meaningful connections through meetings, events, workplace experiences, hospitality services, audiovisual production, and multimedia…
Added 40 mins ago
Security Service Manager
CIBC
Toronto, ON
Full-time
As a Security Service Manager in the Cybersecurity service management team, you will work with Sr. Service Manager(s) and other internal teams to build or maintain requirements for your…
Added 40 mins ago
Senior Advisory Consultant Operational Readiness
Mott MacDonald
Toronto, ON · Vancouver, BC
Mott MacDonald is seeking a Senior Consultant to lead the delivery of operational readiness, business readiness and organizational transition services for major infrastructure projects…
Added 1 hour ago
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
Full-time
Build trusted client relationships by providing strategic technical guidance and executive-level consultation on cloud transformation initiatives
Added 1 hour ago
Senior Client Partner, Uber Advertising - Strategic Verticals
Uber Advertising
Toronto, ON
Full-time
This is a high-stakes role where you will work in lockstep with a Partner Manager to deliver "Execution Excellence" and measurable impact for our partners. At Uber, we navigate ambiguity,…
Added 1 hour ago
Program Manager
Institute for Canadian Citizenship / Institut pour la citoyenneté canadienne (ICC)
Toronto, ON · Greater Toronto Area, Canada
$82,000 to $92,500 CAD / year
Full-time
Reports to: Senior Director, Ideas and Insights
Added 1 hour ago
2026-0069 Senior Advisor, Communications (18 month Temp)
Electrical Safety Authority
Mississauga, ON
$129,611.64 CAD / year
Temporary
Reporting to the Manager, Internal & External Communications, the Senior Advisor, Communications is responsible for developing, leading and executing major projects in support of the…
Added 1 hour ago
Vice President, Customer Support & Operational Excellence
goeasy Ltd.
Mississauga, ON
Full-time
You are a strategic, progressive operations leader who can shape a function, set standards, and influence senior leaders across the enterprise.
Added 1 hour ago
Sr Brand Manager - Beyond Chocolate
The Hershey Company
Mississauga, ON
Full-time
As a key leader within Hershey Canada Marketing, the Senior Brand Manager will shape the future of our brands by turning consumer insights into growth strategies, building breakthrough…
Added 1 hour ago
Senior IT Project Manager
Raise
Calgary, AB
Full-time
Raise is currently hiring a Senior IT Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 1 hour ago
Spécialiste/Stratège SEO Sénior | Senior SEO Specialist/Strategist
Bloom
Montreal, QC
Full-time
En tant que Stratège / Spécialiste SEO Senior, vous jouerez un rôle clé dans l'évolution technique et stratégique du département SEO chez Bloom. Nous recherchons un·e passionné·e de SEO qui…
Added 1 hour ago
Senior Resource Manager
BIMM
Toronto, ON
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 1 hour ago
Sr. Manager - Brand Marketing, Partnerships & Activation
JRoss Hospitality Recruiters
Toronto, ON · Greater Toronto Area, Canada
$125,000 to $130,000 CAD / year
Full-time
A well-established hospitality organization with a significant national hotel portfolio is seeking a Senior Manager, Brand Marketing, Partnerships & Activation to help shape brand growth,…
Added 1 hour ago
Senior Resource Manager
BIMM
Toronto, ON
Full-time
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 1 hour ago
Head of Development, Canada & US
Metlen
Calgary, AB
Full-time
Prepare pitch books / investment memoranda and presenting the transaction’s investment thesis/rationale to the Country Manager (Canada), the Regional Managing Director – North America, and…
Added 1 hour ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth…
Added 1 hour ago
Manager, Risk and Controls
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the…
Added 1 hour ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…

Manulife

Manager, Risk and Controls

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Halifax, NS, Canada

Pay: $85,300.00 CAD - $135,300.00 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

Lead and develop a team responsible for risk and control governance activities across Retirement Operations
Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
Experience leading and developing employees in a professional environment
Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
Knowledge of quality management programs, control monitoring, and continuous improvement practices
Experience supporting SOC1 controls, assurance programs, or similar control frameworks
Strong analytical, problem-solving, and stakeholder management skills
Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

Experience within Retirement Operations or broader financial services operations
Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms
Professional designations such as CPA, CIA, CRISC, or equivalent
Experience working with regulatory, audit, or assurance functions

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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More about this job

Responsibilities

The Manager, Risk and Controls leads a team to oversee the Operational Risk Management Framework and ensures effective control governance within Retirement Operations. They partner with business leaders to identify, assess, and remediate operational risks while providing guidance on SOC1 programs and quality management activities.

Requirements

Candidates must have 5+ years of experience in operational risk management, audit, or internal controls, along with strong leadership and stakeholder management skills. Proficiency in English and French is considered an asset, and professional designations like CPA, CIA, or CRISC are preferred.

Skills

Operational risk management
Internal controls
Governance practices
Risk assessment
Quality management
SOC1 controls
Audit support
Stakeholder management
Team leadership
Problem-solving
Analytical skills
Communication skills
Corrective action planning
Regulatory compliance
Strategic planning

Benefits

Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D insurance
Adoption/surrogacy support
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan
Financial education and counseling
Paid time off
Holidays
Vacation
Personal days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk Management
Internal Controls
Governance
Retirement Operations
SOC1
RCSA
Quality Management
Audit
Compliance
Archer
GRC
CPA
CIA
CRISC
Risk Assessment
Corrective Action Plans
Financial Services
Stakeholder Management
Risk Reporting
Process Improvement

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